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“Great Location!”

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The Regency Hotel Hatyai
Ranked #68 of 92 Hotels in Hat Yai
Kuala Lumpur
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great Location!”
Reviewed January 30, 2013

Stayed 2 days on 26/1/2013 and 27/1/2013. Found the location to be great!
It is right in town near Lee Garden Shopping and eateries. However, Front desk
staff are not courteous and do not speak English. We had to change room
when we discovered the air cond was not working and was given a room with
cigarette smell. Although we complained, they said they were fully booked
but the Bellboy was obliging and he offered to spray the room with air freshener.
Did not patronise the food & beverage outlet as we opt to explore hatyai town.
The plus point is the location which is so convenient and we could just walk
to get to the shops.
Food here is pretty expensive and cleanliness is not placed a priority. However,
we enjoyed drinking beer as it is really cheap and massages are cheap too.
Overall, our trip was enjoyable as shopping here is great. T shirts are of
good quality and we could buy souvenirs and foodstuff which are aplenty.
The thais are quite honest people and do not shortchange their customers.

Room Tip: Ask for the new wing, the rooms here are upgraded. The old wing/block is teriible.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TerminaTERrrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level 6 Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed January 17, 2013

Looking at the the other reviews some important details are missing. Firstly there are clearly two wings to this hotel, the old and the new one. When you check in if you are walk in customer they try and sell you the new wing which costs a bit more and is satisfactory for the amount you pay and for the excellent location of the hotel. Believe me, the location really is superb. I often drive to Hat Yai from Kuala Lumpur and have stayed in this hotel more than fifty times since 2004 - that's almost 10 years of experience with the Regency.

As I'm a driver, when the hotel is not full (better arrive early) you can use the outside parking for free and it's very convenient and secure as it's guarded. If you are unlucky and the outside parking is full then I'd recommend not to park in the basement. The basement car park is so small and tight it's a nightmare and there have been lot's of victims! Lots of cars crash in the basement trying to park or exit! Don't say I didn't warn you...

As I said earlier the rooms are good for what you are paying, but they have got worse over the years. They used to stock the mini bars properly and now they are almost always empty when I check in. The TV's are good enough, old style boxes with lots of channels. Room service is OK but I've had trouble with staff who suffer to understand English. Luckily some of them know basic Bahasa Malaysia so if you speak it you will be fine.

I mostly stay in the old wing because (depending on your tough haggling skills) you can get the price at 750 Baht (75 MYR) only. This is seriously cheap, so I don't know what all the complaints are about... get what you pay for. There are better and costlier hotels nearby if you are the sensitive dust spotting type.

In all the years I've hardly eaten at the hotel, so can't rate the food but the room service has been just fine with pretty standard food and drinks, again nothing fancy, just what you would expect for the cheap prices.

Location is perfect so literally walk outside and you are in the famous night market and the best little mall in Hat Yai. You can walk to everything you need and it't 5 minutes to restaurants and Bars.

Finally as a driver I love this hotel because it's so easy to find. It's one of the tallest buildings in central Hat Yai so easy to find and it's so easy to turn into it and park.

Finally finally the staff... they can come across as rude sometimes but never to the point that I've been offended or not wanted to check in. I think it's more of a communication / training issue. As usual in Thailand be patient, calm and friendly and don't lose face by losing your temper, just be nice and you will be fine.

Note that on my last visit the swimming pool was closed. I've never used it anyway... you can drive to the beach in 40 minutes!

Room Tip: Negotiate with the staff, explain you stayed before and paid less. If you want a cheaper room ask f...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dangibas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 23, 2012

Worst hotel i've ever stayed. Receptionist was rude, facilities were horrible. waited half an hour to check-in even though there was nobody and waited an hour to check-out!
Hotel lobby toilet was indeed disgusting with clogged tissues.
We had dirty bedsheets and yellowish bathtubs in our rooms. There wasn't any beverages(coffee and tea sachets) in the room. One of our rooms had clogged toilet bowl and spoiled TV.
The price we paid not worth the money at all!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank random102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hat Yai hotels

Brisbane, Queensland, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 9, 2012

The hotel is nice....but the staff not friendly. The location for shopping and the night life not bad. You can try "Pulut Ayam" and the night " Nasi Lemak Special" in front of Lee Garden. You can just stroll along the centre of Hadyai.

Room Tip: You can try deluxe room
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nurazlinda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2012

The hotel room is not bad...but the reservation staff is horrible. No responsibility just inform without checking. I booked through online and Kitti (Reservation staff) informed me this voucher is not valid and asked me to pay more compare with online booking. Due to this reason, i blocked my credit card and caused me lack of cash when i'm in Hatyai. Kitti not on no responsibility she even ignore hotel guest request when i ask her question. Hotel management staff pls investigate and educate your staff especially Kitti.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lim294265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malaysia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 14, 2012

Checked in there for two nites in mid of September. The location is great - just opposite Lee Garden and everywhere(shopping, foods......) just within walking distance. Overall room and other facilities are above average. Shall definately stay there during next visit :)

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank miche69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islamabad
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 15, 2012

These ice eating europeons with low budgets cant sustain such a high quality hotel.excellent gym and pool.kfc and mcd nearby.good massage and night girls on call.
The hotel has good nearby shopping incl.travel agentd.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank durshiraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Regency Hotel Hatyai

Property: The Regency Hotel Hatyai
Address: 23 Prachathipat Road, Songkhla, Hat Yai 90110, Thailand
Location: Thailand > Songkhla Province > Hat Yai
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #68 of 92 Hotels in Hat Yai
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Regency Hotel Hatyai 3*
Number of rooms: 436
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Also Known As:
Regency Hotel Hat Yai

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