Hansa JB Hotel Hat Yai – room 1010 and be surprised! We booked via booking.com a superior room incl. breakfast (RM170 PER NIGHT) and wanted to be upgraded (paying an extra RM80) to executive room in the executive wing. Although the initial check-in was fast, the trouble started when we wanted to go to our executive room. We were told that the room rate for the executive room/wing was the same as the superior room = RM170. Arriving in the executive wing and room (room 930) we were stunned! Old, badly maintained, greasy, dirty old sofa, old TV in older cupboard, repulsive stinking bathroom, virtually no cupboard space, no coat hangers, questionable refrigerator, no coffee/tea facilities, no executive lounge etc. etc. Totally unacceptable! We were then given superior room 1010. Flat screen TV, proper cupboards with coat hangers, biggish refrigerator, writing desk, two chairs + side table, proper bathroom although the grouting was iffy! Beds firm, firm pillows, clean sheets and bath towels + bath mat, toiletries probably on ration. Clean bath with shower and toilet with excellent flush and good seat! Breakfast Asian as well as European. Be wise and don’t take the readymade fried eggs but ask the Chef to prepare for you poached eggs. Restaurant staff very helpful, restaurant clean and I would like to stress that the hotel kitchen is absolutely spotless! Food is excellent at the HANSA JB Hotel with a lunch buffet which put many hotels to shame. It is so good that at lunch time the restaurant is packed. There are two dinner menus, one European and one Chinese. In the evening there is music although the singer might seek some help in the higher notes. The hotel has a lounge with a pianist who plays acceptable. Hotel has a second restaurant called “Dynasty”, which is Chinese. We have not seen many visitors going in there.
The HANSA JB Hotel has free parking facilities for guests. The hotel is not wheelchair friendly. A definite plus is that this hotel, just outside the city centre, is quiet! No slamming doors, screaming, screeching kids, no outside noise! Tuktuk rides cost 30 Baht per person. We stayed 4 nights and we would definitely go back!
A tip, "buy" your hotel room at the Malaysian/Thai border. You'll save RM50 per night!