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“Food quallity improving but efforts should continue”

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Centara Hotel Hat Yai
Ranked #1 of 90 Hotels in Hat Yai
Singapore
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Food quallity improving but efforts should continue”
Reviewed August 1, 2013

Return visit to the hotel last week and were happy to see improvement to food quality and range since our last stay in Feb 2013. But continuous efforts are needed. Some observations: repeat items in seafood and Japanese buffets making it less attractive to try both. Tradtional thai dishes, in particular the popular thai noodle soup, which should be interesting to foreign visitors were sadly missed together with some main western items. Chefs and service staff were ethutiastic to help diners, but if they would also seek their feedback, it would help to make the different buffets more attractive and better meet diners' satisfaction. Taste, flavour, aroma and texture are keys and should be as authentic as possible.

As for room, a flat screen TV with better reception and coverage are important, together with an additional coffee chair and stand lamp for reading are necesscities even for standard rooms. Hope to see further improvement to areas mentioned in our next visit.

Room Tip: Higer floors, away from hugh central exhausts.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhangSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, General Manager at Centara Hotel Hat Yai, responded to this review, August 2, 2013
Dear Phang Singapore,

Thank you for sharing your experience with other travelers. Your constructive comments regarding our seafood and Japanese buffets, our in room facilities/ amenities were very much appreciated. Our main restaurant is under upgrading, we also taking this opportunity working on adding varieties of our theme night buffets and shall have this available once we operate a restaurant again in early September.

Most of our rooms provided flat screen TV, few will be added on upcoming year, we have noted about better of its reception and coverage. We will look into your recommendations about an additional coffee chair and stand lamp and shall arrange as appropriates.

Thank you again for your compliments of our Chef and staffs, this is encouraging us to work harder and aim to serve you better.

We look forward to welcoming you back again soon.

Warm regards,
Opas Damrongkul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 27, 2013 via mobile

I was stay here 2 nights and one good thing that impressed me is cleanliness, I mean over all is fine nice hotel, service okey but they were cleaning my room nice and I left room only couple hours after wake up then when I'm back everything look nice and fantastic :) house keeping do the great job^^

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hannanoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, General Manager at Centara Hotel Hat Yai, responded to this review, July 30, 2013
Dear Hannanoon,

Thank you for choosing to stay with us on your recent trip to Hat Yai. I am happy to learn that you impressed with overall cleanliness and service of our Housekeeping in particular. Your compliments has been shared with the team and they received pround and recognition.

We look forward to having you again at Centara Hat Yai

Warm regards,
Opas Damrongkul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
694 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 802 helpful votes
Reviewed July 25, 2013

We really enjoyed our stay at the Centara. It was a bit weird at first because the lobby is situated on the 6th floor, above the Central Shopping Centre, but we soon got used to it. The hotel is quite grand, although a bit frayed around the edges. Little things like paint wear on steps and fraying chair covers. No big deal yet, but if the property is not maintained to a higher level it may soon drag down the overall appearance.

The staff were exceptionally helpful and friendly. We were invited to a complimentary snack on arrival, and a cocktail. When we finally made it up to our room we were presented with yet more free food… a complimentary fruit bowl.

It was a Friday night, and we only stayed one night initially. The price on Saturday was roughly triple, so we moved to Satun for a few nights before returning for another three nights.

The rooms were a decent size, and sported all the mod cons. Lighting was good, with a control console by the bed . Plenty of power points and a good desk. I found the WIFI a bit cumbersome, as I was led through the logging in process every time, even though I generally left my laptop running.

Breakfast was also really good, with plenty of choices, but not really much if you want you’re your breakfast strictly Western style… welcome to Thailand.

No doubt, the best thing about this hotel is the location… unbeatable really, right in the middle of it, restaurants, bars, massage parlors, shopping malls and hawkers, you get the idea. For those who prefer western food, over the road you will find Sizzlers, MacDonald’s, and an all you can eat in 1 hour 10 minutes Japanese restaurant (BT345).

On the downside I have only two grumbles...
A rather hard mattress had me wake up with a sore back (maybe my age is starting to show)
And on the second visit the thermostat in our room did not work. The cover was loose so I could see someone had tried to fix it. We froze our butts off the first night. In the morning someone from Housekeeping came up and showed us how to control the fan on the bedside console, so then we controlled the room temperature by turning the fan on and off. Not ideal but it worked OK.

Parking is undercover with 24 hour security, and a lift took us directly to the lobby. Curiously the police who were stationed at the entrance to the car park insisted on searching the trunk every time I drove in.

In summary, if you want a decent hotel room in the centre of Hat Yai for a reasonable price (bar Saturday night), then look no further.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kanan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, General Manager at Centara Hotel Hat Yai, responded to this review, July 30, 2013
Dear Aussie Cowboy

Thank you for your feedback. We certainly appreciate your time in writing and posting this review. We are delighted to know that you enjoyed your recent stay with us. Thank you for your note about the areas of improvement. Preventive maintenance in our public areas, facilities and rooms are currently carrying out as to maintain our products, facilities up to the standard level. We are working with internet provider on having more access points, this will improve both speed and stability of internet by then. In regard to hard mattress, we actually can arrange on having soft mattress putting on top of the bed. This has been logged into your guest profile and shall arrange on your return visit in the future. We appreciate for your constructive comments regarding breakfast and having added some more items as to serve varieties for Western style. Thank you for your compliment on our staffs, this will surely encouraging us to serve you better on your next visit to Centara Hat Yai.

We look forward to welcoming you back soon.

Warm regards,
Opas Damrongkul
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2013

Very good experience in business stay with Centara Hat Yai. good services, free internet and good location in center of city.it very easy to get any transportation go around the city.The room very clean and the process of good security,

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JLROTI S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, General Manager at Centara Hotel Hat Yai, responded to this review, July 23, 2013
Dear JLROTI S

Warm greetings,

Thank you for sharing your experience. I am happy to note that you enjoyed your time in Hat Yai and with Centara.Many thanks for your appreciation of our room and process of security, we will surely keep this up.

We wish to welcome you back on your next trip to Hat Yai.

Warm regards,
Opas Damrongkul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 20, 2013 via mobile

Its my first time to Hat Yai..I would definitely come again to this hotel. It would be much much better if staffs can speak English Language because I see western tourist besides Malaysian and Singaporean staying here and could be helpful.I would strongly recommend this hotel. The staffs are wonderful .

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ruthmarypaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, General Manager at Centara Hotel Hat Yai, responded to this review, July 23, 2013
Dear Ruthmarypaul,

Thank you for choosing to stay with us on your recent trip to Hat Yai. I am happy to learn that you enjoyed your time with us. Thanks for sharing your experience on TripAdvisor and for your intention on recommending the Centara Hat Yai.

We have hired a native of English speaker to focus on teaching our guest contact staffs, hope we can show improvement on your next visit.

We look forward to having you again at Centara Hat Yai.

Warm regards,
Opas Damrongkul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
145 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed July 20, 2013

I am currently experiencing a stay here at the Centara Hotel with a girlfriend and I would definitely stay here again. As well as its location the staff are wonderful. Yes, there may be the occasional language barrier but for anyone that has lived and worked in Thailand (like myself) this can be expected. The smiles from all of the staff here make up for their lack of English.

Reception staff, housekeeping and the staff of both dining facilities do a great job, our room is a good size and immaculate, the small coffee shop on the ground floor make a wonderful coffee. Tonight we enquired of the staff in the hotel lobby if anyone spoke English. We were seeking information regarding a particular outside restaurant. we hear a voice state 'I speak English'. It was the G.M who was so very pleasant and helpful. What more could anyone want from a hotel.

I'm definitely returning to the Centara in the near future.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, General Manager at Centara Hotel Hat Yai, responded to this review, July 22, 2013
Dear Rosli,

Many thanks for sharing your feedbacks. We certainly appreciate your review and thank you for taking time to write and post during your stay. It was great having met and talked with you personally and I'm happy to learn that you happy with your stay and services received. Your compliments on our staffs are highly appreciated and this surely will encourage us to keep it up as to serve you better on your next visit.

Currently English class for guest contact staffs is carrying out, hope we can show our improvement on your next visit. Please let us know once your travel plan to Hat Yai is finalized, we all look forward to welcome you back very soon.

Warm regards,
Opas Damrongkul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 13, 2013

The hotel is situated on top of the Central department store of Hat Yai, so it couldn't be closer to the shopping area. It has quite small rooms, really not suitable for a family stay. Cleaning OK and staff at reception friendly but slow. Breakfast is poor through European spectacles and no bacon served with the scrambled eggs. Breakfast staff slow and unattentive.

Lounge with evening live music and fairly good cocktails saved the stay but it is impossible to get excited over any characteristic or feature that Centara hotel offers. It's just another average hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LasseBromma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, General Manager at Centara Hotel Hat Yai, responded to this review, July 18, 2013
Dear LasseBromma
Thank you for your constructive feedbacks, we actually having different room types to serve differents purpose of stay as well as for family. We have taken well noted on your comments regarding slow service of the reception and about breakfast quality. Please be advised that we are certified as “Harlal restaurant” so there is no bacon served. But we do have scrambled eggs available and chicken sausage.. The necessary training is now in placed as to improve service at breakfast, this go the same for cocktails and service at our “Skylight lounge”
We do hope to have a pleasure of welcome you back on your next visit to Hat Yai , So that we can show of improvements.

Warm regards,
Opas Damrongkul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Hotel Hat Yai

Property: Centara Hotel Hat Yai
Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Location: Thailand > Songkhla Province > Hat Yai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 90 Hotels in Hat Yai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Hotel Hat Yai 4*
Number of rooms: 248
Official Description (provided by the hotel):
Located right in the heart of Hat Yai, a bursting city near the Malaysian border, and interconnected to Central Department Store, the four-star Centara Hotel Hat Yai is a local landmark and a favourite with long-stay guests and both leisure and business travellers. All 248 rooms, suites and apartments are comfortably-sized – from 25 to 76 square metres, and feature free Wi-Fi access. The apartments are particularly spacious and feature a living and dining area with self-catering facilities. Those are located on dedicated floors thereby offering privacy and home-away-from-home comfort to long-stay guests. The hotel plays host to two restaurants, including Ginger which serves Japanese, Chinese and Thai flavours from an open kitchen, one bar, and one café. The hotel has a fully-equipped fitness centre that overlooks the outdoor with swimming pool. For those who want to relax body and mind, Cense by Spa Cenvaree offers a full range of wellness treatments and therapies in surroundings that utilise Balinese and Thai design themes to create a sanctuary of the senses. There is also E-Zone with a choice of video games for the young at heart. The hotel is just over 20 minutes from Hat Yai International Airport. ... more   less 
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel

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