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Centara Hotel Hat Yai
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478 - 483 of 887 reviews
Reviewed March 22, 2013

Visited this hotel last year 2012 and found that the hotel located in the middle of Hatyai heart city centre. Doorman offered very good service and assist us with our luggages to the elevator as thier lobby located on the fifth floor(if not mistaken).

Lobby area was so spacious with ample sitting sofa. The front desk provide very fast service and within minutes we are ready to move to our room. The first elevator from ground floor only meant for access to lobby while from lobby to designated floor have to use another sets of elevator located to the left of reception desk about 20 meter away. On the right side is the coffee house area where breakfast will be served here. The room is spacious and have very nice ambience.

I would strongly recommend this hotel if you prefer not to spend much time on walking to shopping area as most of the famous centres within reached. There is a branded outlet shopping plaza connected to this hotel and surrounded by plenty of eatery outlet including two famous HALAL restaurants opposite this hotel (Hamid restaurant and Salma restaurant).

Stayed: September 2012, traveled with friends
2  Thank Rahim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, Manager at Centara Hotel Hat Yai, responded to this reviewResponded April 13, 2013

Dear Guest Rahim

Thank you for staying with Centara Hotel Hat Yai! We are glad to hear about your good impression on your recent visit.

We hope to serve you and your love ones again in the near future!

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

We have been visiting the hotel yearly over past few years and have seen good improvement to room facilities and furnishing. Gym equipment has been completely renewed and is very conducive to work off some weight from the attractive street food. Staff have always been helpful, friendly with charming smile, typical thai hospitality. But one area where real effort is needed is to improve quality of food, be it breakfast, internationl and Japanese buffet. The spread is attractiave and more than adequate but taste is very average. We have brought our view to the hotel and nothing has changed, except for the worse. This we find difficult to understand and accept for the best hotel in Hatyai in terms of location, comfort and facilities. Guests from neighbouring countries seem to prefre to eat out may be good indication of this. Prices for the different buffets have always been reasonable for hotel of this class and they are the main draw for a relaxing vacation at the hotel.

Room Tip: Stay away from rooms near exhaust fans as the noise can be disturbing. Apart from that higher floor is preferred.
  • Stayed: February 2013, traveled as a couple
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1  Thank PhangSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, Manager at Centara Hotel Hat Yai, responded to this reviewResponded April 13, 2013

Dear Guest PhangSingapore,

We appreciate your comments and suggestions based on your recent stay with us.

From your value suggestions along with others we've made changes and improvement on our food quality as well as on its variety.

We thank you for your compliment on our gym and our staff and their services. We look forward welcoming you back to Centara Hotel Hat Yai for even a better stay!

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

Located in the heart of Hat Yai town. Few prominent hotels are practically opposite it, being Regent Hotel and Lee Gardens Hotel.

Many eateries, convenience shops, 7-11, shopping centers nearby, with one in the same building.

Drive in is usually congested, and time consuming due to throngs of tourists, locals, roadside stalls and vehicles. There are constant policemen stationed 24 hours a day just near the entrance. They usually numbered more than 4.

For those who does not know the Lee Gardens incidents, Songkla is a region infested with terrorist attacks, Lee Garden Hotel fell prey twice to bombing.

There is a small bakery at the entrance floor next to the lifts that will take its occupants to its magnificient lobby. Over the counter, service was prompt but expressionless. They speak good english by Local standards.

Hotel has all the ammenities of a 4 to 5 star hotel (though I would classified as a 4 start). Swimming pool, gym, restuarants, bar lounge etc.

Corridor leading to room looked run down and extremely cheap which was a sharp contrast to the grand lobby. Room, so-so, nothing to shout about, and no view to talk about, except the next buidling facade.

Wireless (free) is extremely frustrating, maybe non-existent, for the few nights I stayed there.

Had no chance to try the breakfast, but the two restuarants served good food.

Will consider again.

Room Tip: Dont expect much, and you will not be disappointed.
  • Stayed: November 2012, traveled on business
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Thank MELAKABAGUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHY4trip, Manager at Centara Hotel Hat Yai, responded to this reviewResponded April 13, 2013

Dear Guest MELAKABAGUS,

We appreciate your reviews based on your recent stay and thank you for staying with Centara Hotel Hat Yai!

Your comments and suggestions will be further used for our improvement on products and services.

We look forward welcoming you back again in the near future.

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

Staff are nice, central location but rooms are getting very tired... I have stayed here many times and still will as there is little choice, but a refurbishment is needed! Internet is also very patchy, but that is maybe the area rather than the hotel?

Stayed: March 2013, traveled on business
Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2013

Firstly this is an up-market hotel and anyone looking for backpacker style or budget accommodation should look elsewhere. While the room rates position the Centara at the top of the list, you can be assured that you will receive superior accommodation and facilities, a room where everything works, and well trained and attentive staff who understand the meaning of "service".

We purchased a three night room and breakfast package - Superior room. We prefer to always book a higher grade room as the benefits are usually significant. On this occasion we were most pleasantly surprised. The hotel is located in the immediate city center. Hotel loby is on floor #6 with the excedllent Central Department store occupying the five floors below. Other shopping is just a short walk away.

The Centara has a beautiful lobby and two beautiful restaurants. Excellent buffet (for a realistic price) on offer at both restaurants each and every night. Skylight lounge bar has excellent music however drinks are pricy.

Room was very well furnished and the bathroom was a delight, exceptionally clean, and reflected a high quality fitout. Again everything worked. Room service and hosekeeping attended promptly when requested and were very eager to please.

We have previously used another hotel in Hat Yai which although slightly less expensive, falls well short when compared to the facilities and accommodation we experienced at the Centara. For us it was a case of spending only a little extra and in return receive a 5-star accommodation experience.

Room Tip: A Customer service desk is located adjacent to the driveway and Centara Coffee Shop on the ground floor. Very attentive staff are on hand to assist you to navigate to the 5th floor lobby.
  • Stayed: March 2013, traveled as a couple
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1  Thank IGod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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