The purpose of this trip was to celebrate my husband's birthday. Before my arrival, I'd emailed to hotel in order to make some arrangement either in hotel restaurant or lounge, but NO reply from hotel at all.
Upon my arrival, I wrote a short note and passed to reception. I got a phone call after two days and said a complimentary cake will be offered. I'd made arrangement with the girl who called me, told her to reserve a table on 8/8/11 at 10pm under my room no at hotel lounge, once I take my table, they may send over the cake as a surprise for my husband.
But arrangement was failed! none of the staffs from lounge, guest service and reception aware on this. When I checked with the reception, they told me will send it over after they checked with housekeeping. I'd waiting at the lounge more than an hour, no action was taken, I though they might send it to my room, but they didn't.
I am quite disappointed with efficiency.
- Official Description (provided by the hotel):
- Located right in the heart of Hat Yai, a bursting city near the Malaysian border, and interconnected to Central Department Store, the four-star Centara Hotel Hat Yai is a local landmark and a favourite with long-stay guests and both leisure and business travellers. All 248 rooms, suites and apartments are comfortably-sized – from 25 to 76 square metres, and feature free Wi-Fi access. The apartments are particularly spacious and feature a living and dining area with self-catering facilities. Those are located on dedicated floors thereby offering privacy and home-away-from-home comfort to long-stay guests. The hotel plays host to two restaurants, including Ginger which serves Japanese, Chinese and Thai flavours from an open kitchen, one bar, and one café. The hotel has a fully-equipped fitness centre that overlooks the outdoor with swimming pool. For those who want to relax body and mind, Cense by Spa Cenvaree offers a full range of wellness treatments and therapies in surroundings that utilise Balinese and Thai design themes to create a sanctuary of the senses. There is also E-Zone with a choice of video games for the young at heart. The hotel is just over 20 minutes from Hat Yai International Airport. ... more less
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- Also Known As:
- Novotel Centara Hat Yai Hotel Hat Yai
- Novotel Hat Yai
- Hat Yai Novotel