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“Birthday arrangement”

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Centara Hotel Hat Yai
Ranked #1 of 91 Hotels in Hat Yai
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Birthday arrangement”
Reviewed August 14, 2011

The purpose of this trip was to celebrate my husband's birthday. Before my arrival, I'd emailed to hotel in order to make some arrangement either in hotel restaurant or lounge, but NO reply from hotel at all.

Upon my arrival, I wrote a short note and passed to reception. I got a phone call after two days and said a complimentary cake will be offered. I'd made arrangement with the girl who called me, told her to reserve a table on 8/8/11 at 10pm under my room no at hotel lounge, once I take my table, they may send over the cake as a surprise for my husband.

But arrangement was failed! none of the staffs from lounge, guest service and reception aware on this. When I checked with the reception, they told me will send it over after they checked with housekeeping. I'd waiting at the lounge more than an hour, no action was taken, I though they might send it to my room, but they didn't.

I am quite disappointed with efficiency.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AgnesKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2011

met all expectations of a 4 star hotel. gym and pool are quite nice. the only troublesome thing is that you have to change lifts at the hotel lobby (level 6) before you can get to your room. met a few friendly hotel staff but generally the locals in Hat Yai are not as friendly as those in Bangkok.

  • Stayed August 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DarrenLim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
86 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed August 10, 2011

Best Hotel in HatYai. It is located right in the heart of the city center. The lobby is not located on the ground floor and you have to take a lift from the ground floor.

  • Stayed January 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lous80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed August 8, 2011

Stayed here one night before leaving to Krabi. The price was reasonable.
Funny was the lobby at 6th floor but staff was friendly and they served us welcome drinks (but bit strange to drink salty Ribena or was it really Ribena? but our version always sweet lol)
Room - clean, bathroom also ok. Can sleep and bath comfortably. One thing to take note : the hot water not really working. Don't feel any hot at all. So it's bit freezing cold to bath early in the morning..
Heart of the city and easy access to night market and malls. Opposite is just McD and Swensen. Massage center also all around the area and you just need to walk a few mins to get one.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AgnesCPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 29, 2011

I enjoy my stay at this hotel. The room was clean & spacious. Hotel staffs are very friendly but difficult to communicate in English.

Love the location & very easy to get around. Lee Garden Plaza hotel located just opposite of Novotel & Central Mall is just below the hotel. Tuk Tuk car, restaurants & massage just around the hotel, all in walking distance.

Definitely i will stay at Novotel Centara again for my next visit to Hat Yai.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SweetAppleLim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2011

cheap hotel but very good condition. located in the center of town. i walked to 7 eleven and mc donald. there are a lots of massage centre. the massge center shop very nice. food along the street very bad. if you want nice food, go other place.

  • Stayed August 2010, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank takingatlah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 13, 2011

Great Location and I loved the king-sized bed. Everything was perfect except that the lobby was warm. I loved the Japanese buffet dinner but the buffet breakfast lacked choice. If I were to come to Hat Yai I will stay at this hotel again

  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThomasGee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Centara Hotel Hat Yai

Property: Centara Hotel Hat Yai
Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Location: Thailand > Songkhla Province > Hat Yai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 91 Hotels in Hat Yai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Hotel Hat Yai 4*
Number of rooms: 248
Official Description (provided by the hotel):
Located right in the heart of Hat Yai, a bursting city near the Malaysian border, and interconnected to Central Department Store, the four-star Centara Hotel Hat Yai is a local landmark and a favourite with long-stay guests and both leisure and business travellers. All 248 rooms, suites and apartments are comfortably-sized – from 25 to 76 square metres, and feature free Wi-Fi access. The apartments are particularly spacious and feature a living and dining area with self-catering facilities. Those are located on dedicated floors thereby offering privacy and home-away-from-home comfort to long-stay guests. The hotel plays host to two restaurants, including Ginger which serves Japanese, Chinese and Thai flavours from an open kitchen, one bar, and one café. The hotel has a fully-equipped fitness centre that overlooks the outdoor with swimming pool. For those who want to relax body and mind, Cense by Spa Cenvaree offers a full range of wellness treatments and therapies in surroundings that utilise Balinese and Thai design themes to create a sanctuary of the senses. There is also E-Zone with a choice of video games for the young at heart. The hotel is just over 20 minutes from Hat Yai International Airport. ... more   less 
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel

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