I booked a junior suite + normal deluxe room. The hotel is fairly new & great location.. near to market & shopping malls.. The only cons are.. the shower water are cold, seems like the heater is not working & the suite has a few small roaches running around.. overall acceptable & will recommend to my friends & relatives...

I spent two nights in the Golden Crown Plaza Hotel end of December 2011 with my partner.

Hotel situation is excellent, 5 mn walking from the walking street market and shopping. The staff and reception are very friendly and helpful. The room was decent, but not excellent and not very clean (coackroches), with towels and bedsheets with holes. The price for the double was 1.200 Thai B.

The main concern was the noise : from the street traffic ; from the other guests, mainly Malaysian Chinese and Malays families, frantically shopping.

This was my 2nd trip to Hatyai for work after nearly 3 years. When I arrived Hat Yai, i was placed in New Season Hotel which was reasonably acceptable given the surrounding standards.

However, when i returned from Offshore after 4 days, which also happened to be a weekend, New Season Hotel was fully booked, and I was placed in Golden Crown Plaza Hotel.

Front desk staff was initially speaking to you in a very high tone, which i thought was alright since it was crowded and she probably thought i couldnt hear her. My agent, didnt leave me behind but instead she spoke Thai to the front desk staff insisting that I get my keys first before she leaves, which was very out of the norm. She mentioned " I'm not scared you will have a problem, but Im afraid they(the hotel) might have a problem." I didnt think much of it.

I went up to my room, plugged in the computer, after a trip down to the front desk again as i need to place a deposit for an adapter, and realised the internet was not working. i sat for a good 45 mins trying to figure out if its my laptop, or the network. I went to a colleague's room, and realised that it was the network plug in my room, as his, has got no problem. So I called for assistance, only to wait another 45 minutes with no one turning up.

Again, i made a trip down to the front desk, and was attended by an older lady. When I indicated I needed help with the internet, she said that the network plug in my room could be faulty and insisted that I paid another 50baht for wifi. I politely requested a change for room, which was quickly turned down with an excuse that it is fully occupied. Again, I requested politely indicating that I am paying the same room rate as everyone else, and I do not see why i should be paying extra when everyone else don't and suggested her to give my room to holiday makers who will not be using the internet, as I was on official business and needed the internet service. These were her exact words " You pay 50 baht, or no internet. Room plug spoil and no change room. You don't like you check out." Its a small sum of money, but It boils down to the principles of the management.

I walked away, went up, grabbed my stuff and thats exactly what i did. I called the agent asking her to find another place, no matter how much it cost. When i when down to check out, the same lady then changed her tone and said there is another room on the 2nd floor if i want. U think?

The agent got a suite at New Season Hotel, which was 2 times bigger and about 200 baht more.

I, will never recommend anyone, nor will I ever step into this hotel again. Especially after rough weather out at sea.