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183 - 188 of 262 reviews
Reviewed July 5, 2012

This is a continuation from my Penang trip as we travelled up north to Hatyai. I opted to stay alone and was given a corner room. The Chinese believe that corner rooms or rooms facing an exit or staircase are the most haunted. Call me superstitious but I would rather not offend them. Being assigned a corner room and staying alone for the next 3 nights, I did what I needed to do and sure enough, I had no issues during my 3-night stay.

Due to the recent bombing in the basement, there are armed security personnel outside the hotel and entry to the hotel requires walking through a metal detector and having your personal belongings checked. Although inconvenient, I appreciate these arrangements as they do act as a deterrence against further terrorism attacks.

Another inconvenience though, was the fact that you have to take a lift to the 10th floor to reach the hotel frontdesk. That was where we checked in and we then transferred by another set of lifts to the hotel rooms.

My room was on the 16th floor right at the end. It seemed to be more spacious compared to other rooms. The bellboy unabashedly asked me if I needed a "lady" or wanted to watch "Thai girl shows". I declined politely, tipped him for sending my luggage up and sent him on his way. My main grouse was there were some spikes jutting out from the edge where the tiles and carpet meet. I couldn't see very clearly as the room was rather dim so I resorted to jumping over that area if I have to cross it.

The "double" bed was actually formed by joining two single beds and then draped over by king size bedsheets. As I was sleeping alone, I had no issues and could sleep quite comfortably. The housekeeping could not speak much English. I forgot to bring my travel adapter and requested to loan one but they did not have any for loan and asked me to purchase one at the 7-11 nearby.

Two bottles of drinking water were provided daily but there was no toilet paper despite having a dispenser there. Read from other reviews that this was the norm. Shampoo was provided but no shower foam. I guess we were expected to use the hand soap (bar type) provided.

Breakfast was reasonably fine but had the almost the same spread for the 3 days I had it. For dinner, there was a promotion for buffet at the top of Lee Gardens at only 99 baht per pax! The food was quite good for a < S$5 buffet. You won't find this anywhere. Other than that, try to eat out as there are plenty of street food in Hatyai.

Wifi access was down for on some occasion during my stay and my calls to the housekeeping who promised to escalate the issue were of no use. I had to walk to the frontdesk to complain before someone picks up the phone to get the IT department to look into it. The Wifi access points were just cheap TPLink end user routers mounted on the ceiling outside my room.

In conclusion, this hotel has one of the best locations but the rooms are tired looking. If you only want a place to dump your luggage and to sleep at night, then this hotel is probably good.

Room tip: The view from this hotel is pretty good. Make sure that you get a higher floor if possible. Ask for Wifi access so that they will allocate you a room closer to the access points.
Date of stay: June 2012
  • Trip type: Traveled solo
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3  Thank HowardToh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2012

Good location. room not well ventilated, air conditioning sucks. bad mattress and damp carpets, smelly room.

Best of all, toilet roll was not provided and when check with the service staff m she asked us to use the tissue instead.

The massage service in 7th floor, their attention is the tv on the wall ,, not their customers.

Room tip: first and last time staying there, i choose mayflower hotel after first night.
Date of stay: June 2012
  • Trip type: Traveled as a couple
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3  Thank ceekay_fun
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2012

The room was not well ventilated and full of cigarette smell. The carpet was also very dirty and tatty. I complained the staffs and asked them to move my room. Couldn't enter the replacement room at the first attempt because of keycard issue, had go back down from the 22nd floor to the lobby at the 10th floor. The new room had better smell and better carpet. However, I found other problem, the water drain was blocked and the aircond was not cold enough. Too many problem with this hotel, definitelly will not stay at this hotel again.

Room tip: Just go to Centara hotel in front of this hotel
Date of stay: June 2012
  • Trip type: Traveled on business
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1  Thank John W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2012

We stayed one night in Mar 2012. We got the 19th Floor so the aerial view of Hat Yai during daytime and night time was nice. The room was clean and everything functioned. Only problem was the lift as you need to switch lift to get to your room. We paid 1300baht for a night with b/fast for 2. They were strict about no of pax at b/fast and took height measurement of our kids.We should have just paid and had a family b/fast as eating outside came to just as much. The buffet at the 10th foor had ample choices of fruits. At night, right in front of the hotel you will find many mobile food stalls. Look out for the 'teh tarik' man and try it - it;s delicious. And a whole bazaar selling clothes/shoes.

Easy access and near to the train station.

We arrived in Hat Yai without any prior booking.There are many other hotels in Hat Yai town, some going at 650baht per night for a family room.

Mr & Mrs Naidu
Kuala Lumpur

Room tip: Get a room at the top floors if you want a view.
Date of stay: March 2012
  • Trip type: Traveled with family
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4  Thank sivakay
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2012

I have stayed in this hotel 5 times since 2007. It used to be good but the hotel now has aged tremendously but surprisingly the management has not noticed it. My last trip was in December 2011 and it was the worst.

Toilet has permanent stains and looked really dated. The carpet was smelly. The wardrobe was about to fall apart. The bed was not comfortable, it has sunken. The pillowcases smelled horrible (I need to covered them with my t shirts) and the curtains have tonnes of holes and stains on it.

The breakfast spread was the same since 2007, or maybe longer...even the food arrangement on the buffet line remained the same throughout the years.

It a big hassle to get to your rooms from the ground floor as you need to know which lifts to take and the lifts were constantly full. It is a very popular hotel with tour groups mainly due to its location and rates.

I would not be returning to this hotel soon unless the management decides to embark on a major renovation project.

The hotel is about location....nothing else.

Date of stay: December 2011
  • Trip type: Traveled with friends
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3  Thank CeaserBoy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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