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“I will never return again!”
Review of Lee Gardens Plaza

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Lee Gardens Plaza
Ranked #23 of 92 Hotels in Hat Yai
Kuala Lumpur, Malaysia
Level 6 Contributor
59 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“I will never return again!”
Reviewed May 15, 2011

The hotel is extremely tired and need refurbishment. The central air-cond is poorly maintained, resulted dampness in the room and most of the common areas. The carpet in the room is extremely dirty and certainly needed to be stripped and replaced. Poor customer service as they do not even provide iron even though requested. Definitely will never return again.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chonghy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    25
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    78
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    21
See reviews for
67
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Thai first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2011

Worst service you can ever receive from a hotel I would say.

We were first given a smoking room even we check-in in the front desk with kids!
When we request for a room change we were told it's fully booked and must upgrade to their suites which
situated in 32 floor. However when
we check in the room was really
hot and stuffy but understandable
since it's in the afternoon but the
air condition is not cooling off after
half an hour so we call up
housekeeping & this time they send
someone over to check it but they take this matter very lightly and did
not even attempt to fix it!

Worst part is when we came back at night the air con still remain broken and no one even bother to fix it!
And when I call and complain to reception amd request for a room
change, all they tell me is we
change for you tomorrow! Horrible seevice. Paying rm200 over bucks a night for a hotel with no air con and bad service! I'll never ever comebck here anymore!

And strongly recommend you guys to think twice when booking it!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Purple_jie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hat Yai hotels

Lancashire
Level 5 Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 27, 2011

Stayed here just for 1 night as we were inbetween Koh Lipe and Chiang Mai waiying for our flight. Staff were friendly, location was central with plenty going on, good value stay.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joniboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hat Yai, Thailand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 16, 2011

every thing ok apart from one issue and that was after shower they was red dye on my towel the towel was not dirty so i did not ask for a clean one as its only dye but wish i had done as on check out i was charged 300 bart for that towel,i did tell them that the red dye was on towel before i used it but did not believe me so what can you do but pay when in a different country,if i had done that and dye the towel red i would have payed and said nothing on trip advisor. i will not do the same mistake again and just hope stuff like this can help people

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1971stephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 21, 2011

Situated in the centre of Hat Yai, Lee Gardens Plaza is convenient for purchasing all the holiday necessities you'll need for your likely onwards trip to Koh Lipe or the other Terutau islands. A 37 square metre junior suite cost us only $50 including excellent breakfast buffet for two adults and a child. The hotel is a clean and functional 4 star standard property popular with visiting Malaysian tourist groups. When visiting Hat Yai, do not make the mistake of checking into the more expensive and overhyped JB Hotel which is a long way out of town. We did exactly this and found ourselves in a mouldy and stinky small cell that my daughter demanded we leave the very next day.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johankusch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2011

This hotel is located right in the middle of Hatyai...which is very convenient for shopping and food. Central Shopping Mall is just oppossite this hotel. However, the room and its service is quite poor....except from the bellboy who carried our luggage to room. There is no kettle in the room...so we have to make a call to the receptionist counter for some hot water. The room floor carpet is so dirty and need to be change.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jacy46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
127 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
Reviewed September 5, 2010

I stayed only one night and did not have good impression. The hotel locates right in the middle of downtown, which will be convenient for shoppers. The room looked tired and in need of renovation. The service was rather poor and the rooms were mostly smoking rooms. The gym was fancy but it was charged and you had to pay cash right up front. I negotiated to pay when checking out because I had no cash at the moment, but was refused. This was not a good way to do hotel business. Swimming pool was free but was very shallow about waist deep all the way. Breakfast buffet was consumed very fast with slow replacement. This hotel was geared towards tourists, therefore, business travellers were a bit suffering from lack of professional service. I will not stay at this hotel again, unless there is no other choice.

Stayed September 2010, traveled on business
Helpful?
2 Thank 3T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lee Gardens Plaza

Property: Lee Gardens Plaza
Address: 29 Prachatipat Road, Hat Yai 90110, Thailand
Location: Thailand > Songkhla Province > Hat Yai
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #23 of 92 Hotels in Hat Yai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Lee Gardens Plaza 3.5*
Number of rooms: 405
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