We originally booked 5 nights at Naga Hill as it looked so cute from the website. We later changed this to 3 nights due to a change in travel itinerary but left after 2 once we experienced the 'resort'.
For nature lovers this is a great place, although a little over priced. There are definitely some positive things about the resort, the swimming pool is great (huge, deep and with a nice view), the layout is designed so each 'bungalow' is hidden from sight and very private and bungalows are kept clean with a very good mosquito net and decent bed.
However there is major room for improvement. Service is lacking, it is more of a 'self service' environment. Almost every time we came to the restaurant for a drink or meal we had to get the menu ourselves after waiting a good 20 minutes and being the only guests around. The food was good but even with just 2 people dining during the course of the evening, it was not possible for food to come out even close to the same time. It was clear that they would cook one dish and then start from scratch for the next one. One lady who appeared to be the manager spoke very good english however the rest of the staff did not speak or understand a lot. Staff were all very friendly during our stay but they were not attentive and we would often have to go out of our way when we needed something.
Also we found that their website was a little bit misleading. The word bungalow is a bit of a stretch, it was more like a small, very basic hut which could be compared to a camping experience in a large tent. We definitely feel that they should lower their prices as we paid 1,200 THB for a 'medium bungalow' for which we would not pay more than 800 THB for. A man who we assume was the owner openly asked guests to give a 'good review' on trip advisor and made sure to catch us before we left to ask us in a pushy manner to do the same while we struggled with our luggage. we also tried to arrange a driver to take us to look at 3 relatively close sights in Chiang Rai, as the manager lady had seemed so friendly and helpful we thought she would ensure that we got a good deal, however she quoted us almost 3000 THB. After stating that this was very expensive she dropped the price to 1,200 THB but after deciding to take a very friendly meter taxi driver we paid just 800 THB for 4 hours of his services.
Overall nice environment but over priced and with poor service.
- Also Known As:
- Naga Hill Hotel Chiang Rai