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“Lovely resort, but isolated”

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The Imperial River House Resort
Ranked #6 of 109 Hotels in Chiang Rai
Certificate of Excellence
Newcastle, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Lovely resort, but isolated”
Reviewed March 24, 2014

This Resort is nice, overlooking the Kok River with a large pool and good gym room. I enjoyed the fact that the bathroom had a bath, but overlooking the river came with the usual problem of mosquitoes. When I went to use the gym early in the morning the mozzies were coming into the gym, also on the balcony at dusk they were bad. The town is a good 10 minute drive, and when we used the hotel car they charged us per room as there were 4 of us (although it was one trip in their car), returning we used a taxi and paid half the price of the hotel car. I think the hotel should look at providing a free courtesy shuttle as it is not a cheap hotel to stay in. The breakfast was quite limited but okay.

The hotel had all no smoking rooms, but the balconies had large fountains of sand for smokers, so smokers could smoke all along the balcony and our room was at the end with about 8 people smoking on the way which we had to get through the smog and nearly choked on the way to our room. The people in our corridor were from a tour bus and the following morning one person elected himself wakeup person, and came banging on all the doors in our corridor, then after all the banging he proceeded to open the fire door opposite our door and stand there smoking which wafted into our room maybe through the air con, or door surrounds, at 5.30 am. Not what one wants from an expensive resort, but I think this was out of the control of the hotel.

  • Stayed March 2014, traveled with family
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    • Cleanliness
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Helpful?
1 Thank Jan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimonphat J, General Manager at The Imperial River House Resort, responded to this review, April 5, 2014
Dear Jan F,

Thank you for taking the time to provide us with feedback regarding your recent stay with us. We very much appreciate it as it assists us with improving the quality of our products and services.

I do sincerely apologise for an unusual circumstances from other clients that you were experienced at our resort and I will certainly take your comments regarding the free courtesy shuttle on board.

Thank you very much again for your kind generous review with understanding. I and my team look forward to welcoming you back to Chiang Rai again in the future.

Best Regards,
Pimonphat J
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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415 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Thai first
  • Any
English first
New York City, New York
Level Contributor
154 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed March 12, 2014

This will be quick and short and good!
Great room,great location, great pool, great service, great food!
In other words: just great!
Okay, it just might be a bit more ' expensive' compared to other places, but you do get it all!
Loooooooooooooved the bathroom! Great shower and bath after a long day of travel, trekking and touring in the heat?

Room Tip: A bit off track of the citylife but it is also great to be away from all the hustle and bustle of th...
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  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
Thank terrencets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimonphat J, General Manager at The Imperial River House Resort, responded to this review, March 17, 2014
Dear terrencets,

Thank you for taking the time to provide us with feedback regarding your recent stay with us. We very much appreciate with your positive and encouraging review.

I am delighted to know that you enjoyed your stay. In fact, it was a pleasure to have you as a guest in our resort and I hope that we will have the pleasure to welcome you back in Chiang Rai and to stay in our property again in the nearly future!

Best Regards,
Pimonphat J
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Junction, CO
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 5, 2014

We stayed at the Imperial River House Resort in Chiang Rai for 3 nights and we enjoyed every minute of it. The resort is located next to the Kok River and our room had an incredible view of the pool and the river behind it. The pool was very large with nice cool, crystal clear water. It felt SO good to take a dip in it after a long hot day of touring the area.

The room was large, comfortable and very clean with a nice comfortable bed. There was plenty of hot water and the shower was very nice. The included breakfast buffet was very good as well, with plenty of fruit, meats, eggs, breads, etc. The service was also excellent.

On the last day, we had booked a taxi to the airport, but they never showed up. The receptionist asked the driver to take us to the bus station right away so we didn't miss our bus. The entire staff was very professional and courteous, always making sure we were taken care of.

My wife and I HIGHLY recommend The Imperial River House Resort if you are looking for a relaxing place to stay when you're in Chiang Rai.

Room Tip: 4th floor rooms (#409) near the end of the hallways were quiet and offered an excellent view of the...
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  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank gdirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimonphat J, General Manager at The Imperial River House Resort, responded to this review, March 17, 2014
Dear gdirst,

We gladly appreciate the time that you spent to write the generous feedback following your recent visit to our resort. I am delighted to learn that you enjoyed your stay with us and very grateful for your posiive comments regarding our lovely property, nice swimming pool, large comfortable room and fresh breakfast.

We do hope that we will have the pleasure to welcome you back to Chiang Rai again in the future.

Best Regards,
Pimonphat J
Hotel Manager
Tui
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Boston, MA
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 5, 2014

This hotel was very lovely and nestled right against the river. Unfortunately in Thailand, that means mosquitos. The pool and patio area are so lovely but it's a shame that they are nearly unusable as soon as the sun sets if you don't wish to be eaten alive. The rooms and the rest of the hotel are also lovely and comfortable, and we enjoyed our stay here very much.

It is completely away from the town, however, so dinner plans were tricky on a night that we didn't wish to venture far. The hotel restaurant menu was not appealing to us in the least so we ended up having pizza delivered.

Stayed September 2013, traveled as a couple
Helpful?
Thank GoBlueBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimonphat J, General Manager at The Imperial River House Resort, responded to this review, March 14, 2014
Dear GoBlueBoston,

Thank you so much! Your warm words are really very much appreciated. I am so happy to know that you enjoyed your stay very much especially with our room and pool. Your constructive comments regarding our food at the restaurant also very useful.

However, I do hope that we may have the pleasure of welcoming you back to Chiang Rai once again

Sincerely yours,
Pimonphatt J,
Horel Managemenr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
249 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed February 3, 2014

Large and airy foyer staffed by very competent, friendly and helpful staff. Very spacious, comfortable and well equipped room with a view over the pool to the river. Only had lunch and breakfast at the hotel and both offered a very wide range of foods. Large pool and extensive gardens. We stayed here on our last night in Thailand and we're not disappointed. A very nice hotel to finish a very interesting trip. Could not fault the hotel and would certainly recommend the hotel to anyone wanting accommodation in Chiang Rai

Room Tip: We had room 406 - well away from the administrative part of the hotel so quiet - ensuring a good nig...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimonphat J, General Manager at The Imperial River House Resort, responded to this review, February 5, 2014
Dear Noela R,

Thank you for taking the time to share your lovely experience at our resort. Your warm words regarding our helpful and friendly staffs, superb room, meals and facilities are very appreciated for all of us. As you recommended, our resort, rooms and pool is one of the best in Chaing Rai

By the way, we do hope that we will have the pleasure to welcome you to Chiang Rai and to stay with us again in the future.

Best Regards,
Pimonphat J
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 3, 2014

My wife and I stayed at this lovely hotel for two nights. Its location on the river, nice grounds around it and the wide open and airy layout make you feel immediately welcome. The rooms are large and well furnished. The moment we stepped out of the room, we had a beautiful view of the river. It is also a short tuk tuk drive away from the centre of the town.

We enjoyed our breakfast in the restaurant (Tara), which overlooks the lovely grounds. The choice of food items, the omlette station and attentive service made the first meal of the day very enjoyable. We also had lunch in the same restaurant, sitting on the patio under an umbrella. All the items we ordered were excellent. These included the Papaya salad, Tom Yum soup, Pad Thai and h Malaysian chicken curry and roti. Every item was prepared fresh and had lot of flavour and tasted wonderful. The cold beer went well with the excellent food.

Our check in check out were handled efficiently.

This is a wonderful place to stay in to relax and enjoy Chiang Rai and the surrounding area.

  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
Thank curiousrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimonphat J, General Manager at The Imperial River House Resort, responded to this review, February 5, 2014
Dear curiousrover,

Thank you very much for your kind sharing your beautiful moment at our resort. Your review is one of the warm and encouraging comments we have recieved. Thank you so much for highlighting our resort atmosphere, the lovely breakfast and foods at the Tara restaurant as well as the efficiency of our staffs.

It was a pleasure to welcome you as our guests and I am delighted that we made your stay special and memorable. I do hope that we will have the pleasure to welcome you again for your next visit to Chiang Rai.

Best Regards,
Pimonphat J
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austwell, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 1, 2014

Visited the Imperial River View Hotel in Chiang Rai in January 2014. This hotel is still a very well maintained clean and efficient establishment and possibly one of the best hotels in Thailand. Staff are courteous and friendly, check in is quick and easy and the setting is beautiful. A very relaxing and enjoyable stay.

Room Tip: All rooms have a good view of the river.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kingsley293916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pimonphat J, General Manager at The Imperial River House Resort, responded to this review, February 3, 2014
Dear Kingsley 293916,

Thank you very much for these wonderful comments. I am delighted to know that you enjoyed your stay and love our resort very much. It was a pleasure to have you as a guest in our Resort and truly hope that we will have the pleasure to welcome you back in Chiang Rai and to stay with us once again in the nearly future.

Best Regards,
Pimonphat J
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Imperial River House Resort

Property: The Imperial River House Resort
Address: 482 Moo 4 | Rimkok District, Chiang Rai 57100, Thailand
Location: Thailand > Chiang Rai Province > Chiang Rai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Chiang Rai
#3 Romantic Hotel in Chiang Rai
#3 Spa Hotel in Chiang Rai
#5 Luxury Hotel in Chiang Rai
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Imperial River House Resort 4*
Number of rooms: 39
Official Description (provided by the hotel):
The stylish boutique resort with 39 spacious river view rooms, full facilities and homely Thai style services. It is situated along the Kok River. Only 10 minutes away from Airport and town. ... more   less 
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Also Known As:
Imperial River House Resort, Chiang Rai Hotel Chiang Rai
River Hotel Chiang Rai
River Resort Chiang Rai

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