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Reviewed October 11, 2013

We headed to Le Meridien Chiangrai Resort for our work's annual team retreat. Everything was wonderful - the food, service, location on the river, facilities, atmosphere.

Many of us were sharing rooms and found them very spacious and well appointed with huge bathrooms!

The staff that got to try the spa treatments raved about them.

The hotel itself is a bit out of the main township, and we had coaches driving us around everywhere so I can't comment on what it would be like to be a regular guest but there seemed to be a few drivers around (taxis, vans and motorbikes).

If/when I go back to Chiangrai I will be sure to stay here again. Would make the perfect, quiet romantic retreat.

Date of stay: September 2013
  • Trip type: Traveled on business
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Thank MissRissMelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, General Manager at Le Meridien Chiang Rai Resort, Thailand, responded to this reviewResponded October 13, 2013

Dear MissRissMelb

Thank you very much for this positive and encouraging review. Clearly you spend a lot of time travelling and therefore are well-versed in hotel operations. We were delighted to read your comments and to know that we passed your high standards.
Your comments regarding service are a joy to read. Whenever we receive a Trip Advisor review, we always share it with our hotel team at the daily morning meeting. The team beamed when they heard your warm words. Thank you for highlighting the food, service, location on the river, facilities, atmosphere and the spa. I am delighted that we made your stay special and memorable.
I do hope that we will have the pleasure to welcome you again in the Lanna kingdom again.
Thank you again for your kind comments.
Sincere regards
Stephen Morahan

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Reviewed October 9, 2013

The Le Meridien Resort is a beautiful hotel, and close to downtown Chiang Rai. The pool area is very nice- with a great view of the river and including a pool bar, and there are a variety of restaurants to choose from if you need a change of pace and do not wish to partake in the local Thai dining.

Overall- nice, clean, beautiful upscale hotel :)

Date of stay: August 2013
  • Trip type: Traveled as a couple
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Thank iamaskibunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, General Manager at Le Meridien Chiang Rai Resort, Thailand, responded to this reviewResponded October 13, 2013

Dear iamaskibunny

Many thanks for your warm words. I was delighted to know that you enjoyed your stay with us. Thank you so much for your warm words - very much appreciated.

My team and I look forward to welcoming you again to Le Meridien Chiang Rai.

With kind regards
Stephen Morahan

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Reviewed October 5, 2013

Chiang Rai is such a small place I was surprised to see Le Meriden has a property here. The hotel is spread out over several different wings and avoids any feeling of being cramped. Beautiful infinity pool next to the lake and river. Great service and a free shuttle service into town if you want. Very nice breakfast.

The location is on the edge of the city but there are some good restaurant choices within a five minute walk. Just turn right when you leave the hotel and reach the main road.

Only one drawback if I can call it that is the Starwood upgrade treatment. I was told I was upgraded to a standard suite but it was actually just a large room. It was very comfortable and I was totally satisfied, but I would suggest the check-in staff not call it a suite as it is not.

Room tip: Ask for a room with a pool and river view, you'll appreciate it if they are available
Date of stay: July 2013
  • Trip type: Traveled with friends
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Thank rs88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, General Manager at Le Meridien Chiang Rai Resort, Thailand, responded to this reviewResponded October 13, 2013

Dear rs88

Thank you for taking the time to post this review – and for your kind comments. I am so happy to know that you enjoyed your stay with us – and I do appreciate the extra time that you took to make some constructive comments – these are always welcome.

I am so delighted to know that you enjoyed our breakfast. We do take great efforts to make sure that we can offer breakfast dishes to suit every palate. We like to complement our buffet with some a la carte options as well as small “pass around” items that our Chefs enjoy bringing round the table for our guests to sample. Fresh juice shots (known as “eye openers”) and croissants fresh from the oven tend to be the most popular.

Thank you again for your kind remarks. I do hope that we may welcome you again at Le Meridien Chiang Rai.

Warm regards
Stephen Morahan

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Reviewed October 4, 2013

I stay at Le Meridien Chiangrai in 29sep out 30 sep13. This is the first time to stay, but I feel unhappy about poor toilet. When I go to toilet and try to clean the lavatory, the stool and the water gush out the lavatory. After the bad situation, I request to change the room by calling to the reception, but the receptionist tell me that she would ask the permission from her manager. I wait to change the room more than 10 minutes. Stay and smell the stool. Oh, very bad experience !!! After I change the room. My Pom number is 3301. Poor toilet and service is the definition. After I change the room, no one apologize me. So sad for customers. Call me from your customer's history, of you want to know what happened. 090-971xxxx

Date of stay: September 2013
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Thank PongY10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, General Manager at Le Meridien Chiang Rai Resort, Thailand, responded to this reviewResponded October 8, 2013

Dear Khun Pong Y,

Your comments are important to us and allow us to continually improve on our service, products and brand.

I am disappointed to learn that on this occasion we have not provided you with our normally very high level of service and professionalism. I sincerely apologise for this isolated incident and have discussed the matter with my operational managers, and their teams to ensure that our training methods and processes are reviewed, and more care is taken when a delicate matter like this happens in the future.

Khun Pong Y, I would again like to apologise for your poor experience and the way in which it was handled.

We very much value your patronage and trust that this unfortunate and isolated experience will not prevent you from visiting our wonderful resort in the future. Please feel free to contact me directly so as I can personally assist you with your reservation requirements.

Regards
Stephen Morahan

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Reviewed October 1, 2013

We had a fantastic time staying in this hotel, we stay many times at Le meredien properties around the world, this hotel definitely the best Le Meredien hotel we ever experienced. Upon arrival, we got upgraded to executive floor room, facing the river & pool, the view was amazing and the room was very nice. The breakfast especially was excellent, great choices of food, we love the different kind of fresh and tasty jam they serve, and love the liver pate too :)
The hotel is beautiful, big open spaces, lovely scenery next to the river, and the pool was amazing.
The staffs were very attentive and helpful, the only less great experience we had was, when we had dinner at the italian restaurant, we didnt have any reservation and were told that all seats inside were fully booked so we got the table outside, it was very very hot and lots of mosquitos, we were there with our 1 year old boy, and table next to us also had a kid with them, and I think we were all got problem with the mosquitos ( I know this is something that u can not control, the mosquitos I mean ) but until we finished our 3 course dinner and left the restaurant, we saw that half of the seat in the restaurant were empty. I didn't understand why we couldn't get table inside if it was not fully booked ( that was 10 PM when we left ), I hope it was not because we were the with small child that we were not allowed to sit inside because that would not be very nice since it was restaurant belong to hotel where we stayed, and we chose to dine within the property to make it easier for us. except for that, everything else was excellent, we definetely will stay there again if we back in Chiang Rai

Date of stay: July 2013
  • Trip type: Traveled with family
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Thank MirsAmst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen M, General Manager at Le Meridien Chiang Rai Resort, Thailand, responded to this reviewResponded October 8, 2013

Dear MissP_ams

Thank you for taking the time to post your recent experience at Le Meridien Chiang Rai Resort. I'm delighted to read you were extremely comfortable during your visit, and enjoyed the view, room, pool and breakfast.

I do note and value your comments regarding dinner at the italian restaurant, I am never proud to know that we have disappointed a guest, but I am always grateful for the feedback so that we can learn and improve. Your comment in this instance is well noted – and we discussed your remarks together as a team at our morning meeting. Thank you for providing this learning opportunity for us.

I'm glad you'd visit again when back in Chiang Rai, so if you happen to return please ask for me as I'd like to thank you in person for writing about your experience.

Best wishes
Stephen Morahan

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