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“Not a destination resort, just a nice hotel” 4 of 5 bubbles
Review of Le Meridien Chiang Rai Resort

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Le Meridien Chiang Rai Resort
Ranked #3 of 108 Hotels in Chiang Rai
Certificate of Excellence
Philadelphia, PA
Level Contributor
860 reviews
476 hotel reviews
common_n_hotel_reviews_1bd8 937 helpful votes
“Not a destination resort, just a nice hotel”
4 of 5 bubbles Reviewed January 9, 2013

As an SPG gold member, choosing the Le Meridien for my stay in Chiang Rai (as well as in Chiang Mai) was a no-brainer. SPG offers a very inexpensive "cash & points" rate at both hotels, and is therefore clearly the best lodging offer in both cities if you have a few points in your account.

That said, calling this hotel a "resort" is a bit of an over-statement. The grounds are certainly pretty, as the rooms are spread out in a series of low-rise buildings overlooking an artificial-lake, a nice swimming area (the pools are VERY cold in winter -- swimming is marginal then), and the river. There's also a nice spa area, where you could (if you were so inclined) have some nice massages at about 5x the regular Thai price for such services. Other than that, it's just a pretty hotel in a somewhat isolated area of Chiang Rai.

For this reason, having a car for your stay here is not a bad idea. I am certain you could manage to get around town by taxi or taxi-like conveyances, but it would be a bit of a bother. Also, the charms of Chiang Rai are somewhat limited (Chiang Mai is a MUCH better tourist town), so you'll probably want to get "out and about," and a car is very useful for that purpose. Driving around Chiang Rai is more annoying than it is difficult (they need to hire a good traffic engineer, because you can waste half your life getting stuck at a Chiang Rai traffic light); driving around the rest of the region is relatively easy. And there's free parking at the hotel.

Because the hotel is only good (not great), you might want to limit your stay here and seek additional accomodations in places like Mae Salong and the Golden Triangle -- no real reason to drive back and forth to Chiang Rai.

Rooms at this hotel are 5-star with nice amenities and nice balconies. The hotel has a library with computers and free internet.

Service at the hotel is relatively friendly, but a bit unhelpful. As a SPG gold member, I was a bit disappointed that there was no lounge at the hotel, so no way to use a few points to upgrade for these privileges. Paying for breakfast at the property seemed a bit silly, as you're paying Western resort prices in a country were food is extremely cheap. We also didn't receive an alcoholic welcome drink as Gold members. And when I asked for late checkout, they only allowed me this privilege on one of my two rooms. I still don't know if there were any acitivities going on at the hotel during our stay, because no information was provided.

Doing laundry while staying at this property was a bit interesting. At the Chiang Mai Le Meridien, a place across the street would do a kilo of laundry for 20 baht. No such service we could find in Chiang Rai. After some prodding, a woman at Reception recommended we use a washing machine at a small apartment building relatively near the hotel (right turn at the main entrance, left at the first street, and a couple hundred meters up on the right). A bit inconvenient -- no dryer, so we had to dry our laundry on hangers in our room -- but at least it only cost 30 baht.

Le Meridien sponsors a local arts program, and as a guest of this property, you get into the worthwhile Rai Mae Fah Luang museum for free. It would be a bit of a taxi ride across town
if you didn't have a car. The only way I found out about this was a little card in my room.

For a Thai dinner, I would highly recommend the garden restaurant of Salungkham, no English sign, on Thanon Phaholyothin across from the PT station. About a mile from the hotel. Great northern Thai food, with some dishes a little different from what you might expect -- like good barbequed meats. You'll pay a tiny fraction of what dinner would cost at the hotel.

Stayed January 2013, traveled with family
Helpful?
1 Thank Dave's_reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiporn, Manager at Le Meridien Chiang Rai Resort, responded to this review, January 13, 2013
Dear Dave's_reviews

Thank you for taking the time to post this review – and for your kind comments. I am so happy to know that you enjoyed your stay with us – and I do appreciate the extra time that you took to make some constructive comments – these are always welcome.

I am glad that you enjoyed your stay at our hotel, and I do note your comments regarding limited benefits for SPG gold guests. You are correct that our hotel has only Latitude 19 and Chill bar, we don't have lounge and this therefore restricts upgrade options. In the interim, I do hope that you were still happy with our cash and point room rate as a SPG Gold member as well as VIP in-room amenities. It’s important to me that our guests feel special and recognised during their stay. We will continue to work on added-value options for our SPG Gold guests. Your comments well made and noted.

Guest feedback is a wonderful gift – and I thank you again for yours. I do hope that we may have the opportunity to welcome you in Chiang Rai again in the future.
Kind regards
Chaiporn
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (279)
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English first
Tamworth, United Kingdom
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

This hotel has a great setting on the river but go for a river view room as they are quieter-we did not, both hotel and road can be quite prone to noise. The hotel struggles on reception and breakfast to deal with a full hotel, additionally silly things no towels put in the room after cleaning are not what you would expect from a 5 star hotel. We had a number of small issues but the really positive thing was management of all levels were there to respond plus they have and ongoing training program which will help to deal with their fluctuating demands caused by the number of tours booked.
The stay was enjoyable but work needed to meet move the hotel upwards.

Room Tip: River view room quieter
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MDFern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiporn, Manager at Le Meridien Chiang Rai Resort, responded to this review, January 13, 2013
Dear MDFern

Thank you for this review - and your positive comments. I do note your comments that the road made noise, struggles on the queue for Breakfast and no towels put in the room after cleaning. Your points are well made and thanks for making it so candidly. I feel personally responsible for your feedback and will take it as a personal challenge to rouse myself and my team so that we give appropriate focus to these. Your points well made and noted.
Thank you again for your kind remarks. I do hope that we may welcome you again at Le Meridien Chiang Rai.
Warm regards
Chaiporn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 7, 2013

The hotel is absolutely beautiful. The rooms are spacious, modern and spotless. I found the service to be very good and the waiter at the pool bar to be incredible friendly and welcoming. The property is amazing, only complaint is that while the pool is very nice, it is freezing so no one really used it while we were there. But the main reason I give this hotel 4*s is that there really is very little to do there and very little information on what to do in the area. The "concierge" doesn't really speak English so they only offer you the private tours the hotel offers. For a family of four, the price was simply outrageous (it is on a per person basis). So we had to go online and figure out something to do ourselves. If there were activities at the hotel, we never heard about them. So if you're looking for a place to sit in and relax (do nothing) somewhere in Thailand, don't think twice. If you want to explore the Chiang Rai area, bring a detailed itinerary and pre-book activities with third parties.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank VC00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiporn, Manager at Le Meridien Chiang Rai Resort, responded to this review, January 13, 2013
Dear VC00

Thank for your great comments about service and your experience at our resort. It was a pleasure to welcome you at the hotel. I shared your feedback with the team and they positively beamed when they heard your warm words!

I was sorry to hear of your disappointing experience – and to learnt that you were inconvenienced with our concierge does't well communicate in English and the Swimming pool temperature during your stay with us. I am not proud to know when we failed to delight a guest. I am however always grateful for the feedback so that we can learn, improve , change and do better next time. Please accept my sincere apologies for the inconvenience caused.

I do hope that we will have the pleasure to welcome you to Chiang Rai again in the future.
Warm regards
Chaiporn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed January 6, 2013

it is a shame this hotel is not better maintained and the staff a little slow. We stayed here over the Xmas period that may give an excuse for the high prices we were charged but the hotel is much too big to give the service and expected care. the rooms were large and clean but you could hear any little noise coming from the long corridors not to mention the sharp noises coming from the elevator every other minute. the hotel is beautiful but situated a little out of town and the shuttle was always full so a taxi had to be called for us every time. when we asked for the air condition to be be fixed (i was frizzing all the time) everyone said yes yes yes but the problem was not resolved for the 2 nights we spent there. the spa was lovely and the bar around the pool very appealing.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiporn, Manager at Le Meridien Chiang Rai Resort, responded to this review, January 13, 2013
Dear

Thank you for taking the time to post this review and for your valued feedback. I am sorry that noise distrurbed your stay with us and sorry to hear of your disappointing experience. Your comments regarding the shuttle was always full during this high season are noted. I am not proud to know when we failed to delight a guest. I am however always grateful for the feedback so that we can learn, improve , and do better next time. Please accept my sincere apologies for the inconvenience caused.

Please do let me know if I may ever be of service in the future. In the event, that your travel schedule brings you back to Chiang Rai, I would like to ensure that all arrangements for your stay are in order. To that end I would invite you to contact me directly and I would be delighted to handle your reservation requirements personally.

Best regards
Chaiporn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Level Contributor
200 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed January 6, 2013

In general nice, peaceful location and good service. Reasons that kept this from being a 5 - buffet was good but not great. Coffee was very hard to come by - I served myself most days. (Suggestion - if you do not have the staff to pour coffee, please put it out by the juice where people can help themselves.) There were a few activities going on that we didn't find out about until the end of our 5 day stay - it would have been helpful to post the events in the room and supply a list of them at check in. When the hotel is fully booked, I would recommend shuttles to town more often - they book up quickly during the peak season. Very nice show, fireworks and lantern release on New Years Eve.

Room Tip: Choose a higher level, river view room
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Stayed December 2012, traveled with family
Helpful?
Thank Fritch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiporn, Manager at Le Meridien Chiang Rai Resort, responded to this review, January 13, 2013
Dear Fritch

Thank you for taking the time to post this review – and for your kind comments. I am so happy to know that you enjoyed your stay with us – and I do appreciate the extra time that you took to make some constructive comments – these are always welcome. I do note your comments regarding more activities if there are any specific activities that you think would be suitable, I would love to hear any suggestions. In the meantime, I will give this subject some creative through with my team. Thanks also for your comments regarding the coffee serving during breakfast. I am not proud to know that we disappointed a guest. I am however always grateful for feedback so that we can know our weaknesses and improve. Many thanks for your candour.

Thank you again for your kind remarks. I do hope that we may welcome you again at Le Meridien Chiang Rai.
Warm regards
Chaiporn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harare, Zimbabwe
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 6, 2013

Arrived hot and stuffy after travelling for a day with our terrible teens. The hotel did us proud on NYE and we were very impressed with the friendly staff there. Welcomed by Ooey, pretty young Thai girl that was incredibly warm, not as warm as my teenage son had in mind ;-) Sorry Ooey if he was pestering you. Lovly lanterns and a great dinner after inspecting our super rooms.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Le Meridien Chiang Rai Resort, responded to this review, January 13, 2013
Dear Alan S

A very Happy New Year to you ! Can we say that we were very proud of our NYE’s party too ?! We enjoyed seeing how much fun our guests were having that evening welcoming the New Year.

We also heard Khun Ooey enjoyed the conversation with your son too, isn’t that how we make new friends along the way ? Especially exciting when we are traveling.

We hope there will be future opportunities to welcome you and family back to our resort.

Until then, we wish you a very wonderful 2013 !

Bryan Leong
Director of Sales + Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
250 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed January 6, 2013

We stayed for New Year Celebration at Le Meridien Chiang Rai and really enjoyed special atmosphere by watching hundreds of laterns, nice alternative to loud fireworks. Only disturbing issue was that for New Year you had to book the hotel buffet and no individual a la carte was accepted. The hotel is located next to the river bank and makes it convenient to explore Golden Triangle area by car. Food is priced quite reasonable compared with hotels in Thailand but there're as well local restaurants nearby, for example Lu Lum Restaurant, only 5 minutes walking distance. We booked special expat package, room was spacious and we enjoyed quiet vista into the courtyard. The management pays attention to talking to guest and try to make you stay pleasurable. There're some areas like Library which really would need some clean up. In general there're no real nearby attractions so without any kind of transportation it's not that easy to explore surrounding, the Golden Triangle is still 70 kilometer far away.

Room Tip: Rooms facing directly the river enjoy best view but as well noise form bypassing boats. We preferred...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tyrolians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Le Meridien Chiang Rai Resort, responded to this review, January 10, 2013
Dear Tyrolians

It was great to have you joining us celebrating the New Year ! You bet our NYE’s Gala Dinner is now known to be one of the best in Chiang Rai. We did not serve ala carte menu on NYE’s evening because our kitchen team was indeed very focused in preparing many dishes to impress our most discerning guests that day. We wish not to disappoint any guests in case of any possible delay having to attend to other orders during that busiest time in the kitchen. We apologise that we could not meet your request. With regards to the Library, our housekeeping associate has already looked into it.

You are right that you need a car to get around to see the attractions. Not sure if you managed to visit some of the must-see attractions in Chiang Rai such as the White Temple, Black House or Doi Tung which are only 20-30 mins away from our resort. There are also many other attractions that we are happy to recommend if you will come back to Chiang Rai soon.

Till we see you again, we would like to wish you the very best in 2013 !

Bryan Leong
Director of Sales + Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Chiang Rai Resort

Property: Le Meridien Chiang Rai Resort
Address: 221/2 Moo 20, Kwaewai Road | Tambon Robwieng, Amphur Muang, Chiang Rai 57000, Thailand
Location: Thailand > Chiang Rai Province > Chiang Rai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Chiang Rai
#1 Romantic Hotel in Chiang Rai
#1 Spa Hotel in Chiang Rai
#2 Luxury Hotel in Chiang Rai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Le Meridien Chiang Rai Resort 5*
Number of rooms: 159
Official Description (provided by the hotel):
The resort occupies an idyllic 26-rai site directly on the banks of the Mae Kok River, moments from Chiang Rai town and a one hour drive from the Golden Triangle where the borders of Thailand, Laos, and Myanmar converge. The resort is set at the heart of beautiful landscaped gardens complete with a tranquil man-made lake and two majestic 100-year-old rain trees. Surrounded by magnificent mountain scenery, the neighbouring community is a jewel waiting to be explored. Nearby attractions include Rai Mae Fah Luang, Le Méridien's chosen UnLock Art site, and Oub Kham Museum which houses a collection of objects from the ancient Lanna kingdom, Myanmar, southwest China, and Vietnam. Nearby attractions include Wat Phra Kaew, the temple that once housed the Emerald Buddha, and the Hill Tribe Education Centre with its fascinating display of tribal artefacts and handicrafts. Boat trips along the Mae Kong River are available from the town of Chiang Khong, with stops along the way at villages of interest. Ethnic groups living in the province include Karen, Lisu, Lahu, Akha, Meo, and Yao, and it is possible to arrange treks into the hill tribe villages with experienced local guides. Mae Sai is 62 kilometres north of Chiang Rai and makes for an interesting day trip. This busy trading post borders Myanmar, and it is possible to cross the bridge to visit the bustling market in Tha Khi Lek. Phu Chi Fa is a spectacular viewpoint. The impressive views are best enjoyed early in the morning, particularly in the cool season when mist covers the valley floor. A highlight to any trip to Chiang Rai is a visit to the Doi Tung Development Project. Started as a royal initiative to help eradicate opium supply, drug use, and rural poverty, the project offers villagers with a practical and sustainable alternative. The project focuses on development, education, training, humanitarian activities, environmental conservation, agriculture, and the production of quality crafts. At the summit of Doi Tung, visitors can visit Phra That Doi Tung, a chedi constructed in 911 A.D and one of the oldest and most sacred sites in northern Thailand. The chedi is said to contain the collarbone of Buddha. Le Méridien Chiang Rai Resort, Thailand is located close to the town centre and a short drive from Chiang Rai Airport. ... more   less 
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Also Known As:
Le Meridien Chiang Rai Hotel Chiang Rai
Meridien Chiang Rai

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