Booked this hotel online for a 7 night stay. Checked out after 2.
Staff was friendly and tried to be helpful, but it did not compensate for the poor living situation. Wifi was non existent. We had to pay for it, despite most surrounding hotels offering it for free, but were fortunate to have the cost refunded after complaining.
Area is brutal. This is in Cha-Am, not the town of Hua Hin. BIG difference! Very few restaurants, terrible beach, no shopping or markets, overcharging taxis and very few people. Go further south to Hua Hin beach, it's a huge improvement.
Lobby was gorgeous, but that was all. Rooms were in the process of being updated, our room was already updated, but not impressive. Still dated and grungy walls etc.
Toilet seat was broken, room cleaning and stocking of supplies (toilet paper etc) was poor. Restaurant and buffet food was very cold (not cooled, cold). Worst of all was the lack of hot water. Even in Thailand we don't want cold showers. A maintenance guy was sent up to fix it, but said we'd only get 'warm' water, which never happened.
We checked out early and we're denied any refund. Already frustrated, we didn't waste the effort to argue any further and carried on with our trip.
Would never stay here again.More
- Free Wifi
- Free Parking