As your manager Ms Malinat Singtongboon knows since I have already told her a part of my disapprovals, your staff had better explain very clearly to your valuable customers about these things at all time;
1. If you upgrade customers' rooms, you should explain WHAT ARE THE DIFFERENT POINTS FROM THE ORIGINAL. In my case, I was told to have upgraded room by a staff but in fact nothing seemed to be upgraded. Even lower rank room category than last time when I came to stay here as a SPG gold member, now I am a SPG platinum member.
2. When check-in, first-in first-out is essential I believe, however in my case, westerners coming after me finished to check-in before me by the same staff who had already started my check-in procedure with my passport before the westerners came in, and finally the staff took them to their rooms prior to me although at that time I was still awaited to finish my check-in.
3. Actually I was one person so if you really want to prioritize western couples than me in any meanings such as check-in procedures and room categories, PLEASE TELL ME CLEARLY.
If you give me rational reasons in advance, I would be able to tell you and the westerners to go ahead prior to me with full of pleasure.
I would like to have good relationships with you all the time and am sure I come uncountable times in the future of my life. Other than the happenings of this time, your hotel is obviously one of the best in the world in both hardware (hotel facilities) and software (staffs hospitalities).
- Official Description (provided by the hotel):
- Embedded in a tropical garden, Sheraton Hua Hin Resort & Spa comprises nine buildings surrounding a 200 meter long, lagoon-style swimming pool, 6 restaurants & bars, spa, fitness center, 2 tennis courts and a kid's club. All deluxe rooms feature a private garden, balcony or direct access to the pool. ... more less
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- Also Known As:
- Sheraton Hua Hin Resort And Spa
- Sheraton Hua Hin Hotel Cha-Am
- Sheraton Cha-Am