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“BEST HOTEL IN THE WORLD (except busy season?)”

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Sheraton Hua Hin Resort & Spa
Ranked #3 of 63 Hotels in Cha-am
Certificate of Excellence
Reviewed February 16, 2014

As your manager Ms Malinat Singtongboon knows since I have already told her a part of my disapprovals, your staff had better explain very clearly to your valuable customers about these things at all time;

1. If you upgrade customers' rooms, you should explain WHAT ARE THE DIFFERENT POINTS FROM THE ORIGINAL. In my case, I was told to have upgraded room by a staff but in fact nothing seemed to be upgraded. Even lower rank room category than last time when I came to stay here as a SPG gold member, now I am a SPG platinum member.

2. When check-in, first-in first-out is essential I believe, however in my case, westerners coming after me finished to check-in before me by the same staff who had already started my check-in procedure with my passport before the westerners came in, and finally the staff took them to their rooms prior to me although at that time I was still awaited to finish my check-in.

3. Actually I was one person so if you really want to prioritize western couples than me in any meanings such as check-in procedures and room categories, PLEASE TELL ME CLEARLY.
If you give me rational reasons in advance, I would be able to tell you and the westerners to go ahead prior to me with full of pleasure.

I would like to have good relationships with you all the time and am sure I come uncountable times in the future of my life. Other than the happenings of this time, your hotel is obviously one of the best in the world in both hardware (hotel facilities) and software (staffs hospitalities).

Room Tip: Make sure to ask the upgrade points if you are VIP member of SPG.
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  • Stayed: February 2014, traveled solo
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1  Thank Sukjai R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, ็Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded February 25, 2014

Dear Sukjai R,

Thank you for your 5 Star Rating and we appreciate the time you have taken to post your review, particularly as you are a SPG Platinum Member and Senior Contributor of Trip Advisor.

We are sorry to learn about the unexpected service and unpleasant moment during the checking in process, as our team prides themselves in providing exceptional service to our guests. Rest assured we have taken your feedback on board and hope to be able to have the opportunity to re-instil your confidence in our Product, Service and Brand and hope we have the chance to welcome you back to make up for this less than ideal experience.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed February 16, 2014 via mobile

Things didn't go well on arrival as the room type we booked was not allocated to us due to an internal system error . Also the hotel was completely full so they couldn't even offer us an upgrade. They did what they could and we made do. The Spa is exceptional, the best SPG property we have visited, and that is saying a lot as we have visited a few. The Club benefits are well worth the money, the choice of cuisine within the restaurants is excellent. Things to look out for, 10% service on every bill which doesn't encourage service around the pool. Pool deck attendants are very lazy with towels and plates sitting around most of the day.
Also the money change rate is extremely bad so find a bank . Also as we normally stay at Westin or W we have noticed a new change in the standard of the room bedding - a percentage of polyester in the bedding material makes the nights sleeping comfort slightly disappointing - please bring back 100 % cotton bedding.
Personnel worth a mention and made a good first impression is Philip - Club Welcomer .
Overall delighted to be here and looking forward to the excellent putting the not so good in the shade!

Stayed: February 2014, traveled as a couple
Thank Gerardiom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded February 25, 2014

Dear Gerardiom,

It is our pleasure to have you with us over the Valentine weekend. Thank you for highlighting both positive as well as areas for improvement which we will follow up.

We are happy to note that overall you had a relaxing and comfortable stay and were able to enjoy most facilities including our Shine Spa and Sheraton Club. We will certainly pass on this message to the team and Philip who will be very grateful and motivated to hear your wonderful comments.

Your kind support to the Sheraton Hua Hin Resort & Spa is very much appreciated and we look forward to welcoming you back again soon.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed February 16, 2014

Honestly I don't think we could have had any better holiday. My husband and I stayed here for almost a week, and on the last day were upset that we had to go back home! The pool is absolutely spectacular, the views of the perfectly maintained garden and beach are just breathtaking! The staff is an absolute delight to speak to and the overall experience was one to remember....
Will recommend to family and friends !

Stayed: February 2014, traveled as a couple
Thank ozziensibel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded February 19, 2014

Dear ozziensibel,

Thank you very much for your amazing comment, it is great to hear that you enjoyed your holiday with us. Appreciate for highlighting about the service from our team members as well as your recommendation to the others

We are more than happy welcoming you back again any time soon.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed February 15, 2014

We are celebrating a 50 & 70 years birthday with our family here a Sheraton Hua Hin, and from the first moment we have been struck by the big smiles and good service from the staff. The hotel is very Nice maintained, although the lobby area could need a bit of refurbisment. The Rooms are spotless clean and so are the grounds. Even when the hotel is fully booked, it doesnt feel so, due to the clever layout of the pool, basically because many of the pool room guests are using the veranda as the base, which spreading the guests over a vast area.
The breakfast has a big variety, not comparable to JW Marriott or the Shangri la hotels but still very good. The price in the diff. Restaurants are not too expemsive, but if you are a big family it easily runs up.
Fitness facilities are very good, tennis courts also but concrete surface which Can Be for your legs.
When we came back tonight the hotel had made a nice surprise for the 2 birthday Ladies, they had made a nice cake an a bottle of champagne, very sweet gesture.
Compared with the other 5-Star hotels in this area, the price is very very competitive if you book and pay in advance.
The only a bit negative part is the location, a bit far from the hustle & bustle, but transportation is cheap and on holiday time is not a big factor.
All in all realy value for money.
Forgot to mention the beds, just excellent ....

  • Stayed: February 2014, traveled with family
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Thank Henrik N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded February 19, 2014

Dear Henrik N,

Thank you for your warm and positive comments which you shared with Trip Advisor!
Mostly, we thank you for choosing the Sheraton Hua Hin Resort & Spa to celebrate your birthday

Our team will certainly be pleased to learn of your praise about the service that they have extended to you and your family during your stay.

We look forward to your return visit and please let us know if there is anything we can do to make your next stay.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed February 15, 2014

We stayed two nights at this elegant beach resort. The rooms were excellent, swimming in the lagoon pool wonderful, good restaurant. I had a massage open air on the beach front, very nice. I give this hotel high marks. During lunch, my plate accidentally had a piece of food that had gone bad. The staff were overly attentive to correct everything and gave a free dinner to apologize. The only drawback is the 3 hour drive from the Bangkok airport, but otherwise a great spot. Wish we stayed longer!

  • Stayed: January 2014, traveled as a couple
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1  Thank Krischad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded February 18, 2014

Dear Krischad,

We appreciate the time you have taken to post your review of your recent stay with us here at the Sheraton Hua Hin Resort & Spa and we are so delighted you left with such a memorable and wonderful impression of us and our associates.

We look forward to your speedy return and of course for a longer stay.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed February 11, 2014

Have just returned home after spending 8 nights at this resort with my husband and missing it already!..We both really enjoyed our stay here, so relaxing and peaceful, staff are superb, always willing to help you. Rooms are lovely, spacious and thoroughly cleaned every day, have everything you could possibly need and the pool is absolutely fantastic. It doesn,t matter that there is no beach here really as the lagoon pool winds all round the hotel with the infinity pool in view of the sea . This is the best thing about the hotel because families with young children can use the pool in one area and if you would prefer peace and quiet then you can swim in another area more private and the pool access rooms are ideal if you want to enter the pool straight from your room! We stayed in the Lagoon View Room on the first floor but never had any problems getting sunbeds as there is so many dotted all round the grounds of the hotel..Food in restaurants excellent although much cheaper if you go in the town Hua Hin. The hotel has shuttle bus running throughout the day at a small charge, taxi's are just as cheap, Hua Hin 15 mins away and plenty of shops, bars and restaurants, very lively, its nice to come back to the hotel and relax. All in all, had a great hol and would definitely stay here again..

Room Tip: Rooms in blocks 1-4 on the sunny side, blocks 5-8 in the shade
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  • Stayed: February 2014, traveled as a couple
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Thank blondie001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded February 18, 2014

Dear blondie001,

Thank you very much for taking the time to write details review about the resort and we are certainly delighted that you and your husband had a wonderful stay with the family.

We appreciate that you travelled all the way from the UK to be with us for 8 nights .. WOW and glad that the trip was worth it.

We will pass on your kind comments to our Housekeeping team who will be motivated and encouraged to hear your kind feedback.

We hope to be able to welcome you and your family again in the near future.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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Reviewed February 8, 2014

After 5 days in Sheraton we have had a great time. With nothing more to ask from the hotel in terms of room, service attendance etc we could completely focus on just relaxing.

The staff are welcoming, helpful and knowledgable. The rooms are spacious and clean.

The large pool system at the resort is great for families and despite that the hotel was fully occupied there was no crowds or problems to find space.

All restaurants were ok and affordable.

Just a note. If you are looking for a beach resort, this is not the right place. The beach is just a narrow strip at low tide. There are nearby beaches but not right by the resort.

Thanks!

  • Stayed: February 2014, traveled with family
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1  Thank Gwei10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded February 25, 2014

Dear Gwei10,

We're delighted to read you had a great stay at the Sheraton Hua Hin Resort & Spa on your recent visit and that our associates made sure it was a memorable and enjoyable stay for you.

We look forward to welcoming you back in the near future.

Warm Wishes,
Sitthirat Hothongkam
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hua Hin Resort & Spa

Address: 1573 Petchkasem Road, Cha-am 76120, Thailand
Location: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cha-am
#2 Business Hotel in Cha-am
#2 Family Hotel in Cha-am
#3 Luxury Hotel in Cha-am
#3 Spa Hotel in Cha-am
Price Range: $148 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hua Hin Resort & Spa 5*
Number of rooms: 240
Official Description (provided by the hotel):
Embedded in a tropical garden, Sheraton Hua Hin Resort & Spa comprises nine buildings surrounding a 200 meter long, lagoon-style swimming pool, 6 restaurants & bars, spa, fitness center, 2 tennis courts and a kid's club. All deluxe rooms feature a private garden, balcony or direct access to the pool. ... more   less 
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Also Known As:
Sheraton Hua Hin Resort And Spa
Sheraton Hua Hin Hotel Cha-Am
Sheraton Cha-Am

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