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Sheraton Hua Hin Resort & Spa
Ranked #4 of 63 Hotels in Cha-am
Certificate of Excellence
Reviewed December 15, 2013

first class stay rooms a1, pool and garden area fab, sevice first class only stayed bb very good .beach bar staff first class as with all the staff. not much in night took bus into town plenty of bars ect .stayed 26 nov 3 dec last day hotel taken over for indian wedding coped for 1 day that was enought, sun bed area taked over for banquet . everyone came second. on last afternoon paid bill requested early morning call and luggage collected ,recieved nothing overall would recommend would stay again but not if their was a function on.

Room Tip: pool view good if you dont mind people swimming past looking in your room ,garden view more private.
  • Stayed: October 2013, traveled solo
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2  Thank tigger1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded December 17, 2013

Dear tigger1954,

Thank you very much for choosing to stay at the Sheraton Hua Hin Resort & Spa.

It was a pleasure to have you with us, and we are glad to note that overall you had a wonderful stay here. Thank you for highlighting about the service from our associates at the Luna Lanai Ocean front restaurant.

We will be delighted to have you back here again very soon.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed December 15, 2013

I had read quite a bit of -ve review about this property recently prior to check in due to the fact that this hotel tends to host an indian wedding and large corporate functions on several occasions.

On my check in date I was lucky not to encounter much of those and the place itself is really calm and quiet. Check in staff inside the lounge were nice and smile throughout the entire process. Used a suite night certificate to get a guaranteed upgrade to one of its suite (only Lagoon View Suite and Oceanfront Suite can be applied). I chose Lagoon View Suite and fortunate enough to have a small glimpse of ocean view. Room was large in size with separate living room and spacious toilet. Bedroom comes with Bose hifi system. I booked 2 rooms (1 being an upgraded suite) and was given a connecting lagoon view room and with the connecting door open, it created an extra large space for my family.

Happy hour at the lounge was abit disappointing and, in my opinion, there should be more food varieties for guests to choose from. Nevertheless, the attentive staff did made up for the lack of foods there.

Breakfast was great as usual (typical starwood standard) with everything from Chinese to Western. Pastries could have been slightly better. Will definitely return to this hotel again in the future.

Room Tip: Add a little more for Ocean Room if you fancy sea breeze or a Lagoon Access Pool if you like a quick...
  • Stayed: December 2013, traveled with family
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Thank SPGLovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded December 17, 2013

Dear SPGLovers,

Thank you for choosing to stay at Sheraton Hua Hin Resort & Spa and we sincerely appreciate the specific feedback as this allows us to enhance the good points and focus on improving the highlighted areas.

We are pleased that you enjoyed the various experiences at the resort including our lagoon pool, gourmet breakfast at The Deck and our rooms.

Once again, we thank you very much for sharing your experience and we look forward to having the opportunity to welcome you back again in the near future.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013 via mobile

Property is delightfully refreshing and spans a great area boasting a beautifully "lagoon-pool" facility as well as "beach-front" deck!

Rooms are beautifully appointed and clean with well-stocked amenities.

Reservation process was heightened by an excellent reservation manager Adam who arranged for a complimentary birthday cake and upgrade to the breathtaking ocean view room.

Check-in process was swift and efficient with a knowledgable staff (Mananya) from the club lounge who answered my queries from SPG instant rewards to where to shop.

In fact club lounge access is something you might wanna "purchase" using your SPG points cause it's worth it! Staff were all fantastic! Warm friendly and extremely service-oriented!

Serving a decent continental breakfast, delightful and refreshing afternoon tea and a out of the world evening cocktails which consisted of skewered kebabs and frozen margaritas (assortment of flavors)!

Jongdee who served us our drink was incredible! Making us fantastic lime margaritas! Her aptitude and attitude is something that every employer should be begging for!

Mananya also goes out of the way to delight her guest as she was probably on her break (coming out from the staff access doors) but saw us wandering around and immediately offered us assistance by showing us the way to the gym and more! Another gem in this property!!

My expectations are usually extremely high and I have to say my stay at the Sheraton Hua Hin was simply dream-like a perfect fairy tale. And I strongly recommend this property! If not for it's views and facilities then for its staff and service at least.

  • Stayed: December 2013
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1  Thank derekang1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded December 17, 2013

Dear derekang1980,

Thank you for choosing the Sheraton Hua Hin Resort & Spa to spend your family retreat and for taking the time to share your observations which stemmed from your recent vacation at the Sheraton Hua Hin Resort & Spa.

We also appreciate you posting the wonderful photos from your stay! We are so glad to hear you received the top service from our associates. That was very nice of you to acknowledge each of them by name as they truly pride themselves in exceeding the expectations of our guests.

We look forward to having the opportunity to welcome you back again soon, probably for a longer stay!

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

I had read quite a bit of -ve review about this property recently prior to check in due to the fact that this hotel tends to host an indian wedding and large corporate functions on several occasions.

On my check in date I was lucky not to encounter much of those and the place itself is really calm and quiet. Check in staff inside the lounge were nice and smile throughout the entire process. Used a suite night certificate to get a guaranteed upgrade to one of its suite (only Lagoon View Suite and Oceanfront Suite can be applied). I chose Lagoon View Suite and fortunate enough to have a small glimpse of ocean view. Room was large in size with separate living room and spacious toilet. Bedroom comes with Bose hifi system. I booked 2 rooms (1 being an upgraded suite) and was given a connecting lagoon view room and with the connecting door open, it created an extra large space for my family.

Happy hour at the lounge was abit disappointing and, in my opinion, there should be more food varieties for guests to choose from. Nevertheless, the attentive staff did made up for the lack of foods there.

Breakfast was great as usual (typical starwood standard) with everything from Chinese to Western. Pastries could have been slightly better. Will definitely return to this hotel again in the future.

Room Tip: - Try to secure a lagoon access room for those that love to swim as the hotel has one of the longest...
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SPGLovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded December 17, 2013

Dear SPGLovers,

Thank you for choosing to stay at Sheraton Hua Hin Resort & Spa and we sincerely appreciate the specific feedback as this allows us to enhance the good points and focus on improving the highlighted areas.

We are pleased that you enjoyed the various experiences at the resort including our lagoon pool, gourmet breakfast at The Deck and our rooms.

Once again, we thank you very much for sharing your experience and we look forward to having the opportunity to welcome you back again in the near future.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

This resort has everything which one enjoy.it has access direct to the beach or you can sit at the beach and enjoy the sea view which is very beautiful and one enjoy.rooms are very spacious .The swimming pool is very big which is spread through out the resort and it has a jacuzzi which is too good.every one can enjoy their stay undoubtedly.the restaurants are serving good food. Overall a great property

  • Stayed: December 2013, traveled on business
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Thank rajeshm30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded December 12, 2013

Dear rajeshm30,

It was a pleasure to have you with us recently at the Sheraton Hua Hin Resort & Spa, and we are glad to note that overall you had a wonderful stay here.

Thank you with regards to the amazing swimming pool, Sheraton Hua Hin Resort & Spa is a seafront destination that provides a boundless panoramic view towards the ocean and our lagoon style pool that is as large as 4,000 square meters and meanders through lush landscape, the biggest one in the area that has attracted guests for many years.

We look forward to your return visit in the near future.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

We had our daughters wedding at this sheraton HUa hin. We had a fantastic service,food and the staff were incredible. They did not have the word "NO" in their dictionary. Anything at any time of day or night we asked for they tried their best to deliver. Thank You Sheraton and keep it up.

Room Tip: rooms near the pool
  • Stayed: August 2013, traveled with friends
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1  Thank 1Preety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded December 11, 2013

Dear 1Perrty,

Thank you for your warm and positive comments which you shared with Trip Advisor! Mostly,
we thank you for choosing the Sheraton Hua Hin Resort & Spa to celebrate your daughter’s wedding.

Our team will certainly be pleased to learn of your praise about the service that they have extended to you and your family during your stay.

We look forward to your return visit and please let us know if there is anything we can do to make your next stay for the first anniversary of your daughter.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

We had gone for a family holiday this summer to Bangkok and on the recommendation of friends, drove down to Hua Hin for 3 nights. We stayed at the Sheraton Resort & Spa and it was such a lovely experience. The entire resort is connected with a lagoon pool, so you can literally step out of your room into the pool , and swim around the resort ! The beach front property had this sit out made along the beach with lounge seating and umbrellas. It was higher than the sand which really helped get the sand away from your feet ..and yet be right next to the water & sand. The rooms were what you would expect any Sheraton property to be. The other thing that deserves a mention is the food . Absolutely delightful ! So much so that we just had one mean outside the hotel . The restaurant beside the open beach front sit out was the best . And yes, kids will love it , they have a kiddie area with an extensive outdoor play as well as a care taker to watch your child while you enjoy the resort.
The only downer was a wedding being set up just as we were leaving. So while we escaped the chaos, it would certainly have been unwanted noise & people interrupting the peace.

Room Tip: Pick one on the ground level as it connects directly to the lagoon pool from the balcony
  • Stayed: June 2013, traveled with family
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Thank Rosh07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded December 11, 2013

Dear Rosh07,

Thank you for choosing to stay at the Sheraton Hua Hin Resort & Spa on your recent family holiday, we truly appreciate your positive comments about your experience particularly the remarks on our lagoon pool and our restaurants.
We always try to ensure that our resort provides good values for our guests.

Our apologies for the inconveniences and looking forward to welcoming you and your family back here for another relaxing stay.

Best Wishes,
Sitthirat Hothongkam
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hua Hin Resort & Spa

Address: 1573 Petchkasem Road, Cha-am 76120, Thailand
Location: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cha-am
#2 Family Hotel in Cha-am
#3 Romantic Hotel in Cha-am
#3 Spa Hotel in Cha-am
#4 Luxury Hotel in Cha-am
Price Range: $101 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hua Hin Resort & Spa 5*
Number of rooms: 240
Official Description (provided by the hotel):
Embedded in a tropical garden, Sheraton Hua Hin Resort & Spa comprises nine buildings surrounding a 200 meter long, lagoon-style swimming pool, 6 restaurants & bars, spa, fitness center, 2 tennis courts and a kid's club. All deluxe rooms feature a private garden, balcony or direct access to the pool. ... more   less 
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Also Known As:
Sheraton Hua Hin Hotel Cha-Am
Sheraton Hua Hin Resort And Spa
Sheraton Cha-Am

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