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“YES- it’s a wonderful place to be...”

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Sheraton Hua Hin Resort & Spa
Ranked #3 of 63 Hotels in Cha-am
Certificate of Excellence
Oslo, Norway
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“YES- it’s a wonderful place to be...”
5 of 5 bubbles Reviewed May 6, 2013

It’s our, my wife and my 5 year old daughter, 1st time in Sheraton Hua Hin. We stayed before in Thailand ones but my wife was, at that time, not to satisfied and didn’t want to come back to this country. I changed her mind and now we are since 10 days here in this wonderful hotel. Why is it wonderful?
-We are lucky with the weather; as per the weather forecast – it should rain nearly every 2nd day but we are still waiting for some rain… (our advice – don’t look at the forecast!)
-We booked a garden view but changed after a 4 days and booked the “direct access to pool”room and it is like a “dream comes true”—waking up in the morning and having the pleasure to swim right away-WOW
-They have the biggest swimming pool I ever experienced … it’s a lagoon style pool and you can swim around the entire property incl. small waterfall and cascades. ( the entire pool has a depth of 1.2m/4 feet
-What I really like-there is the fauna (a lot of plans and flowers…)
-Thai food – I think that now nearly everybody in the world knows the culinary side of this part of the world
-Last but not least – THAI people and the staff – I travel a lot around the world and the sincere smile and hospitality is world know; we feel here that we are real welcomed and being treated that way. I wish other countries in the world would have a small slice of their hospitality
-Now a little bit about the culinary offers: outstanding is the breakfast buffet (everything I can imagine on a buffet and tasty). Selection from European, Indian, Thai and Chinese. Another buffet I would recommend is the “International Saturday evening buffet”. Again, food variances from the above stated countries—hoops I forgot that they always have live music for breakfast and buffets ( at this stage they have a great Filipino band)
-The hotel is around 15-20 min away from the city of Hua Hin – you can go with the hotel schedule (leaves every hour on the hour and cost 50 Baht p.P …ca. 1.25 Euro) – we always went back with the traditional Tuck Tuck --- a lot of fun and it cost 300 Baht.
-I also had a change to meet the management of that property and their GM Martin Raich (Austrian nationality) – after meeting them I even understand it better why this property is so well maintained and their staff so wonderful-really I mean it. As is say prior-we have been around the globe and stayed in great countries and properties but this one is for leisure a pure pleasure and highly recommendable for families
- Nearly forgot the mention the Indian weeding _ prior I was reading a lot about the Indian weeding’s in that property and we should be aware of it. To noisy etc… now from my side—it was my first sight of such an wonderful event and we were very happy that we had a chance to see it and be a witness first hand… (will posted additional pictures when at home).
Well, now I have to go back to the pool and enjoy my 4 days left…money well spent on this vacation and looking forward to come back

Room Tip: 6101 direct access to pool
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, May 9, 2013
Dear 78,

We were delighted to read your recent review and we are so pleased that your wife gave Thailand a second chance.
Thank you so much for choosing Sheraton Hua Hin Resort & Spa as your holiday destination.

It is always our pleasure to share such a positive review with our team, we are so happy that you and your family are having such a wonderful time at our Resort and that you are all enjoying your guest room with direct access to our 4000sqm lagoon-style swimming pool. We really appreciate your comments regarding our outstanding and varied breakfast buffet, as well as your lovely compliments about our associates.

Thank you again for your great feedback and useful tips for our future guests.

We wish you relaxing, enjoyable and sunny last days at Sheraton Hua Hin Resort & Spa and certainly hope to welcome you back in the near future.

Sincerely yours,
Sitthirat Hothongkam
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,386 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (374)
Date | Rating
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  • Chinese (Simplified) first
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English first
Staffordshire, England
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed April 29, 2013 via mobile

We are currently Here for 8 nights between Bangkok and Dubai. Have a garden view room, which has a view of a small patch of grass, not a garden. There are poolside rooms that you can slide directly into the pool from, and at first we envied the people in those, but after a few days we realised that those rooms were getting all the noise fom the pool and could be looked into, so the garden room is not so bad as its quieter.

We ate in the poolside restaurant the first day, but a couple of calzone pizzas and 2 drinks came to 1380 baht which is around 30gbp, so too expensive for us.
Now you may say that its an up market hotel so its bound to be expensive, but we now eat at a restauant on the main road just up from the hotel and get food and 8 wine coolers for under 800 baht, which is much better value when staying for 8 days.

Breakfast is included in our deal and the food is varied and fresh. Very good start to the day.
As others have mentioned, there are lots of corporate events and weddings going on , which are a bit disruptive , but you can avoid them if you wish as the grounds are large.
There is a minibus into Hua Hin and bach many times each day which they charge 100baht return for per person. Not sure why they have to charge at all, but I suppose its not much really. Taxi or tuk tuk to town is 300 baht each way.
Rooms are just large enough and are clean and well maintained.
On our second day we were told our room door entry was being changed. They changed the card reader and gave us a new card, which didn't work at first. A nice man from reception sorted it for us. overall, the staff are friendly enough.
All in all a good hotel. Guests are mainly japanese, german, and indian wedding guests.
Food and drink is too expensive for us, as are the spa treatments (we went across the road and got an hour of Thai massage for 500 baht for 2, which at the hotel was 2000 baht). Don't be afraid to leave the hotel and visit nearby businesses. They are very nice and cheap compared to the hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, April 30, 2013
Dear michrich,


Thank you for your time to review your experience at Sheraton Hua Hin Resort & Spa and your current stay with us.

We appreciate your kind comments about our staff, the variety of our breakfast buffet as well as our comfortable guest rooms.

We truly apologize for the inconvenience regarding the issue with your room key card. As the safety and easy use of our key card system is very important to us we have changed all room key locks to the must up to date system.

Please be rest assured that we will share your feedback with our team and we will do our best that this situation will not occur again.

We hope you are still enjoying your stay at Sheraton Hua Hin Resort & Spa and take full advantage or our beautiful lagoon-style pool.


Sincerely yours,
Sitthirat Hothongkam
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 27, 2013 via mobile

Good lagoon access rooms (a must) and wonderful swimming pool. Disappointed with the location & the fact hardly a beach in front of the hotel. Also restaurants nearby very limited and one has to travel 20 minutes into town if you dont want food in the hotel.
Would i go back? probably not

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jarsagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, April 30, 2013
Dear jarsagar,


Thank you for choosing to stay at Sheraton Hua Hin Resort & Spa recently.

It was a pleasure to read that you enjoyed our comfortable guest room with direct access to our 4000 sqm lagoon-style pool.
We provide a shuttle service to/from Hua Hin center 9 times a day for all our guests and it is an around 15 minutes drive.

Please kindly be informed that the size of our beach in front of the hotel depends always of the season of the year and the tides.



Thank you again for sharing your feedback with us and we hope to welcome you back in the future.

Sincerely yours,
Sitthirat Hothongkam
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed April 21, 2013

I have stayed with my family in Sheraton, Hua Hin on 12 April to 15 April 2013, we have enjoyed and participate fitness centre, Pool, Asian Restaurant, out side beach, Spa etc. but our sour experience with their employees in Sundara Lounge and with their Travel Desk. Travel desk is operating by an ordinary outsource agency which is quite lower standard but with help of Ms. Phuangphet - Guest service executive we settled our issue, but it was terrible experience we found when we come across one employee Ms. Sasinan in Sundara Lounge who were having foremost prejudice towards Indian Vegetarians. Over all it is good resort but narrow-mindedness can see from few employees, as a spouse of frequent traveller - Gold tier member with star hotels, I must say there is lacking in training of employees in this hotel, otherwise it is good resort from Starwood hotels group.

Room Tip: Go for ground level room with direct access to pool
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amivora99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, April 26, 2013
Dear Amivora99,



Thank you for staying with us at Sheraton Hua Hin Resort & Spa on your recent family holiday. We are pleased that you took the time to send us your feedback.

We welcome your positive comments about our fitness center, the lagoon-style pool and the Aspadeva Spa. Our apologies for your experience with our Travel Desk and at our Sundara Lounge.

Please rest assured that we are continuously improving our facilities and services with the aim to delight our guests of all nationalities.



We hope to have the opportunity to welcome you back to our resort in the future.

Sincerely yours,
Sitthirat Hothongkam
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed April 20, 2013

This resort is good, having good SPA, very good Pool, Fitness center and poor Lounge under Sheraton's cover; employees are not up to the mark especially they shows clear prejudice towards Indian Vegetarians. travel Desk is most below standard. Over all poorly managed star property.

Room Tip: Direct access to pool
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VoraRahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, April 21, 2013
Dear Rahulbros,


Thank you for choosing to stay at Sheraton Hua Hin Resort & Spa with your family at your recent holidays.

We appreciate your positive comments about our lagoon-style pool, the Aspadeva Spa and the fitness center.We regret to learn about your experience with our Travel Desk and we would like to apologize for any inconvenience as well as that the service at our Sundara Lounge was not up to your expectation.

We continuously strive to provide all our guests with an incomparable service experience and we certainly hope that you would give us another chance to welcome you back at our resort.


Sincerely yours,
Sitthirat Hothongkam
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed April 17, 2013

We stayed at Sheraton Hua Hin for a week and it was so relaxing. The property is very well maintained and the staff are helpful, polite and friendly. As mentioned in other reviews the breakfast buffet is massive, and it is good quality, not just quantity, the biggest decision of the day was what you were going to eat and drink! The rooms are nice and airy and the bathroom is great, loved the daily fresh fruit and ice, also loved the bed (Thailand, Cambodia and Vietnam are known for their hard beds) and soft pillows. The shuttle bus into Hua Hin and back to the resort was always good fun as you get to meet other travellers and can talk about your day and sightseeing, shopping etc. We stayed during Songkran which was great fun, everyone was happy and in a festive mood. We have no complaints about this hotel and would definitely stay here again.

Room Tip: We were in block 4, pool view room and loved the view from our balcony to the Gulf.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank troppozone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, April 20, 2013
Dear troppozone,

Thank you very much for your great review regarding your recent stay at Sheraton Hua Hin Resort & Spa.

It was a pleasure to read that you had a relaxing stay with us and that you enjoyed the Songkran Festival in our Hotel and Hua Hin.

We also appreciate your kind compliments regarding our breakfast buffet, the nice guest room with the comfortable Sweet Sleeper beds as well as our friendly staff.

We are happy to share your feedback with our team and we hope to welcome you back in the near future.

Sincerely yours,
Sitthirat Hothongkam
Hotel Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 16, 2013

I have just got back from a 10 day stay at the Sheraton Hua Hin with my husband and 10 month old baby girl and my review here really could not sum up how wonderful our holiday was.

From the moment we were greeted at the airport by the driver to the moment we were dropped back for our flight home our every need was taken care of. The staff were so friendly and genuinely caring who entertained our little girl and made sure we had everything we needed for her and even cooked food that wasn't on the menu at our request.

The property itself was wonderful, the pool and gardens were simply stunning and immaculate. We stayed in a lagoon view room which was spacious even with the baby cot in and very comfortable, the bathroom was great with a massive tub which our little girl adored. The facilities were great with a good choice of restaurant options, kids club and gym which was surprisingly well equipped with a good range of classes to attend.

We loved Luna Lanai which was the beachfront restaurant and bar, the food was fab as well as the cocktails and the setting was just perfect.

I was so pleasantly surprised by our stay, we were a little nervous before we went as we normally choose small luxury boutique hotels but changed our choice due to travelling with a baby so wanted something to cater for her needs as well as ours. I have now changed my view on large chain hotels and will defintely return to this hotel.

Thank you to all the staff who made our first holiday with our baby just perfect and truly memorable for all the right reasons

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caroleb73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this review, April 20, 2013
Dear Caroleb73,


Thank you for your time to review your experience at Sheraton Hua Hin Resort & Spa and your recent stay with us.

It was a pleasure to read that you had a great first holiday with your little girl and you really enjoyed the facilities at our resort

from the 4000 square meter lagoon-style pool, to our Luna Lanai Restaurant with a fantastic sea view as well as the spacious and comfortable guest room.

We appreciate your lovely comments regarding our staff and please rest assure we will share your positive feedback with our team.

Thank you once again and we look forward to welcoming you again in the future.

Sincerely yours,
Sitthirat Hothongkam
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Hua Hin Resort & Spa

Property: Sheraton Hua Hin Resort & Spa
Address: 1573 Petchkasem Road, Cha-am 76120, Thailand
Location: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cha-am
#2 Spa Hotel in Cha-am
#2 Business Hotel in Cha-am
#3 Romantic Hotel in Cha-am
#3 Luxury Hotel in Cha-am
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Hua Hin Resort & Spa 5*
Number of rooms: 240
Official Description (provided by the hotel):
Embedded in a tropical garden, Sheraton Hua Hin Resort & Spa comprises nine buildings surrounding a 200 meter long, lagoon-style swimming pool, 6 restaurants & bars, spa, fitness center, 2 tennis courts and a kid's club. All deluxe rooms feature a private garden, balcony or direct access to the pool. ... more   less 
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Also Known As:
Sheraton Hua Hin Hotel Cha-Am
Sheraton Hua Hin Resort And Spa
Sheraton Cha-Am

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