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Sheraton Hua Hin Resort & Spa
Ranked #3 of 62 Hotels in Cha-am
Certificate of Excellence
Reviewed July 16, 2012

Stayed there for a few days last September Fabulous resort.We had the room accessing the pool.Could not fault the place and had a great time.Coming back this September.Going to ask for the same room

Stayed: September 2011, traveled as a couple
1  Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded July 17, 2012

Dear Kevin H.,

Thank you for your recent stay at Sheraton Hua Hin Resort and Spa and taking your time to share us your comments. It is important for us to know your opinion on our services, products and facilities.

We are delighted that you had an enjoyable stay at the resort particularly "Lagoon Access" room which is directly access from guest room’s balcony to the pool.

Thank you once again and we look forward to welcoming you back to Sheraton Hua Hin Resort & Spa very soon.

Sincerely Regards,
Sitthirat Hothongkam

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Reviewed July 16, 2012

In Mid December 2011, I booked a family trip to Sheraton Hua Hin for a 6 days 5 nights day.
We did some research at Trip advisor and saw a comment that there is "No beach" .... since
the reviewer did not elaborate we are not bothered by this comment. Wait till you see my
review below.....

Upon arrival at Bangkok, the private transfer to Sheraton Hua Hin took 2 hours. It was a pleasant
journey. I have booked 2 connecting ocean facing villas on the second floor. The rooms were
fantastic. The decor was nice and room spacious. We love the rooms.

Our first night was ok as the unit directly below us was not occupied yet....
On the second day, as we explore the surroundings, our children were greatly disappointed.
There was "no beach" in front of the hotel. You will have to take a narrow passage way beside
one of the restaurant to walk to a village next to it where you can see the beach. However, I think
due to the monsoon season in December, the waves are strong and not good for kids to swim
or snorkel in it... I feel so sorry for my children who were looking forward to it.

Our nightmare begins on the second night. There was a Indian weddings held and I understand the celebration will last for 3 days. On the second night, my husband and I were awaken by the
noise coming from the room directly below our room. It was about 2.30am. I took a peek at the curtain to see what is happening below. To my horror, I saw about 15 men (all half naked), presumably drunk, dancing and drinking in front of the room balcony and some has spilled over to the turf in front. I called the Manager and the front desk mentioned that she has gone over
with some security personnel to contain the situation. The group certainly did not heed her advice or the security personnel. The party went on till 6.30am. Luckily my children in the other room were sound alseep. The same happen on the third night. This time the police were called in
to restrain the group. They confiscated the music player and requested them to go back into the room. The situation was out of control as the group directly below our room started to make a lot of noise by banging on the wall or ceiling.....

The Duty manager was very sympathetic with our situation and had offered us to move us to
another room in another building for the second night till they move out on the 3rd day. I break
down with the stress and sleepless night. I wanted to check out immediately on the second night to book into another hotel. I fear for my children safety as well. Imagine them throwing the
beet bottle into our balcony.... One of my son suffer diahorrea and was resting early. So we declined the offer to change room and bear with it on the second night.

The Duty Manager was commendable in trying to make up for what we have been through.
She went to buy some medicine for my son and offered a dinner for our family on the last
night of our stay. She even waived off the 2 nights stay charges. We greatly appreciate
what she have done for us.

So I understand that usually they have 1-2 weddings celebration in a month. So please check
with the hotel if there is any big wedding event going on during your stay or request to stay in rooms further away from the weddings' guest. Just to be safe.....

Anyway, Hua Hin is not a great place for beach activities..... though my kids did enjoy
the ATV rides.

Cheers,
mumkinder

  • Stayed: December 2011, traveled with family
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4  Thank Mumkinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHuaHin, Hotel Manager at Sheraton Hua Hin Resort & Spa, responded to this reviewResponded July 17, 2012

Dear Mumkinder,

Thank you for taking the time to write a review of your stay with us. We do much appreciate hearing from you.

We do apologize that the beach in Hua Hin area did not meet your expectation especially to your children as Hua Hin is a seafront destination 2 hours away from
Bangkok and it is not the best sandy beach destination, therefore we have the largest Lagoon style pool of 4000sqm and a great Kids club available. The main attraction is the local Thai people, fresh seafood, its great royal heritage, the true Thai experience as well as best of golf courses.

To add up, we have a 3 rd party tour counter who has a list of all wonderful places close and around our hotel and would be more than happy to recommend you the next time you visit.

We are concerned to learn about the disturbance that was caused by the noise from the wedding event. Our deep apologies for the inconveniences and situations you faced
which affected your comfort during your stay with us. Every effort has been made by our associates to better recover the rest of your stay for a better condition and truly regretted that your holiday with us could not be fulfilled. We do have about 15 weddings a year and have these dates always posted on our branded Website.

We do hope that we will be able to welcome you and your children back again in the near future

Once again, we sincerely apologize for all situations and experience you been thorough and your feedbacks are highly appreciated.

Sincerely Regards,
Sitthirat Hothongkam

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Reviewed July 16, 2012

had a great time staying at Sheraton, huge lagoon pool with a separate baby pool, beach front, food is really good. Kids star club is a good place fun activities.No need to go out in the city.

  • Stayed: April 2012, traveled with family
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Thank MomentsByRj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2012

Had a truly lovely 4 night stay here in May. We didn't realise until we arrived that our stay co-incided with a Thai public holiday and the resort was completely full. Even though there were a lot of guests, being such a large resort there were plenty of places you could escape the crowds. The rooms are modern and well maintained, beds are comfortable and we found the room to be quiet and peaceful. We had a ground floor room with a small private courtyard garden - next time we will splurge on one of the sea view rooms. Unfortunately while we were there I had an accident around the pool and broke my wrist - although not how I wanted to spend my holiday, the staff here were wonderful, very attentive and helpful (thanks for the flowers). Breakfast was amazing, so much choice, all of it top quality and very fresh. We dined most nights at the hotel restaurants and the food was fantastic particularly at In Azia and the restaurant/bar on the beach. The spa & hairdressing salon I can certainly recommend - serene and luxurious! This resort boasts a mega huge pool which is kept absolutely crystal clear and spotless as it weaves it's way through the resort. The Sheraton is right on the beach and you can walk for miles along it should you desire. There's really not much close to this resort. If you want to shop or go elsewhere for a meal, you'll need to get the shuttle bus (this is an additional cost) into Hua Hin town which is about 10 - 15 minutes drive away. But to be honest you probably won't want to ever leave this resort.

  • Stayed: May 2012, traveled as a couple
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1  Thank lizzyfromoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2012

This hotel concept support only indian wedding and Bellman&Concierge very bad system.The Bell captain never helpful about our belonging( Never carry on our bag ) .He always stand by at Concierge counter with facebook in counter then he wait for commission ( monkey business ) and unsafety he spoken with my family very rude.So every thing he recommend for tour,taxi that will always concerned with commission for all of them.

  • Stayed: April 2012, traveled with friends
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5  Thank longiceland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Dear Longiceland,

Thank you for your comment, we appreciate you taking your time to review and share your thoughts. And we are sorry for the situation you experienced recently.

Regarding your comment of our business mix, please do let us explain that our guests are mainly local Thai and other guests are from Europe. Our Indian market is only about 10% and majority of our guests are from Bangkok.

Furthermore, we offer limousine counter 3rd party company for secure transportation of our customers providing limousine service and tour operation for the hotel guests which is not directly accountable to our resort. Please rest assured that our associates are taking pride to look after our guests and taking care to deliver the great experiences to everyone at all time.

Once again, we sincerely apologize that we did not live up to your expectation and we look forward to welcoming you back on your next visit.

Kind Regards
Kwan Kongprueksashati
Sheraton Hua Hin Resort & Spa

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Reviewed July 11, 2012

The pool , breakfast, rooms, all we're as expected from SPg hotel and Sheraton . The service was excellent the hotel it self is worth spending money. It is located 15minutes from town but the town it self is very self and you have plenty to do in the hotel.

  • Stayed: July 2012, traveled with family
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1  Thank ab500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2012

What a wonderful experience staying at the Sheraton Hua Hin. Resort immaculate with huge lagoon pool. Our room very large and bed amazingly comfortable. Dining throughout the resort very enjoyable. Location out of town - but shuttle bus goes in regularly to allow for shopping and dining. Staff so very friendly and helpful. We would definitely go back again and again.

Room Tip: Definitely get a room with pool access.
See more room tips
  • Stayed: June 2012, traveled as a couple
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1  Thank dixiechickPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Hua Hin Resort & Spa

Address: 1573 Petchkasem Road, Cha-am 76120, Thailand
Location: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cha-am
#2 Business Hotel in Cha-am
#2 Family Hotel in Cha-am
#3 Luxury Hotel in Cha-am
#3 Spa Hotel in Cha-am
Price Range: $102 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hua Hin Resort & Spa 5*
Number of rooms: 240
Official Description (provided by the hotel):
Embedded in a tropical garden, Sheraton Hua Hin Resort & Spa comprises nine buildings surrounding a 200 meter long, lagoon-style swimming pool, 6 restaurants & bars, spa, fitness center, 2 tennis courts and a kid's club. All deluxe rooms feature a private garden, balcony or direct access to the pool. ... more   less 
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Also Known As:
Sheraton Hua Hin Resort And Spa
Sheraton Hua Hin Hotel Cha-Am
Sheraton Cha-Am

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