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“a bit disappointed with their service”

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Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection
Ranked #5 of 63 Hotels in Cha-am
Certificate of Excellence
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“a bit disappointed with their service”
Reviewed May 20, 2013

The hotel is beautiful. Room is nice, bed is very comfy. It's location is perfect, quiet and peaceful (except at the pool with numbers of kids)

However, I was a bit disappointed with their service, maybe we have too high expectation with such a beautiful and well-known hotel. We reached the hotel almost 4 PM.(Check in time is 2PM) the reception brought us to the room, to found that it was not yet done. they leave us standing in the room waiting maid making bed and finish her job for a while (it could be a little while but for the guests who were standing ....it was quite long time). they said there is only this room available for us. Maybe we used our complimentary night, that's why they didn't care our feeling.
If we reached the hotel before check in time , I wouldn't mind if we need to wait , or even ask us to wait at the lobby for a little while ...not in the room.

So, even the hotel is very beautiful and good to stay for holidays, we believe that there are a lot more choices out there.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank TinyThecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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686 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Tetbury, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 20, 2013 via mobile

We stayed here for a week after travelling round Asia. It was the perfect end to our trip. We had a room at the front overlooking the pool and sea with great views.
The pool area was great. Friendly staff. Very quiet, relaxing resort. Good location on the beach with a few lical bsrs snd restaurants nesrby. Our favourite was JJ shop. Beer and a meal for under a pound!
All in all a fantastic hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiang Mai, Thailand
Level Contributor
169 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed May 18, 2013

Beautiful location, spacey room with a good bed but without a proper chair and that makes it difficult to work at room.
The restaurant is average and totally overpriced. I think that is the reason why the place is deserted at night. You only eat there one time, next time you go downtown. Farang breakfast is average, thai breakfast is poor. Staff is not very professional, especially the reception stuff is looking at you in a way I did not like. Maybe it is because I am farang with thai wife. No thai smile here. If you don't like kids, don't go there, there are many and they are noisy.
I think there are better options in Cha Am and Hua Hin for that price. We will not come back.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Guenterdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samut Prakan, Thailand
1 review
Reviewed May 3, 2013

It's a great time with family. Swimming Pool is good that can swim all day. Sea and Beach just for relax. This resort keep good cleaning. Please renovate kids room and add thai food on Breakfast. We get upgrade to deluxe seaview room. Big nice room. Kids enjoy their stay.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 2kao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
3 reviews
Reviewed April 21, 2013

One of the most suitable answer for your holiday. It is very easy from Petchaburi to Veranda Cha am. Moreover, only 20 minutes to many tourist attraction places in Huahin such as well-known Pleunwan and Hua Hin train station for photo lovers. It is very convenient to walk along the beach all day and night with the private atmospere. The swimming pool inside hotel is another choice for relaxing with cool chic and chill bar with the great service of staff.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank green805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 19, 2013

As a big fan of Veranda the Hight, Chiang Mai, I was so excited to know my friends chose this place for our group vacation. Maybe my expectation was set too high but I was still happy with my experience in this place though it can not beat the Chiang Mai one.

Pros :
- The room was very relaxing, spacious, and quiet.
- The beach was very nice and not too crowded as it was a little away from Hua Hin (on Cha Am beach)
- The breakfast was very nice and delicious. Fresh and clean.
- The hotel's ground was pleasant and hotel is in good condition. Over all impression was nice and well designed.
- The hotel is well priced. Really great value

Cons :
- The room's functional design was a little strange. To get into the bath room, you need to get across to your friend's bed (at the head side) to open the big door but yet, you can get in as there is a big tub on your way. So you need to pull the big bath room door all the way to get in and pull it all back again to close it. And that is quite annoying if your friend is sleeping or if you are in a rush. Anyway, it's not a big deal.
- The pool is filthy. Lots of sand inside and the water is dirty, you can't see your feet. Many kids were in the pool. Not really a place for chilling if you are not with family with childrens.
- Hard to get around to good restaurant or night life if you do not have a car.

If you are looking for a relaxing or romantic place, this may not be the place for you but if you are a family with kids, you will love it here. To us, if we are coming as a group of friends again, I still find Veranda a good choice in this area. We may return.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ~LazyHammock~**
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schilde
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 16, 2013

We resided in the Veranda reosrt for three days for a wedding.
We booked the poolvilla which I experienced as very nice!!
A nice villa with a private pool and jaccuzi. The rooms are clean, nicely designed and good taken care off.
Food in the restaurant is fair.

Room Tip: book the pool villa or the beach villa!
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection

Property: Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection
Address: 737/12 Mung Talay Road, Cha-am 76120, Thailand
Location: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Cha-am
#4 On the Beach Hotel in Cha-am
#5 Luxury Hotel in Cha-am
#7 Romantic Hotel in Cha-am
#8 Family Hotel in Cha-am
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Veranda Resort and Spa Hua Hin Cha Am - MGallery Collection 4.5*
Number of rooms: 118
Official Description (provided by the hotel):
Veranda Resort and spa is located on the finest beachfront between the traditional Thai resort towns of Cha Am and Hua Hin, a favourite royal and aristocratic retreat for over a century. The resort architectural style is Modern Asian, designed for comfort as well as being pleasing to the eye and soul. ... more   less 
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Also Known As:
Veranda Resort And Spa Hua Hin Cha Am Hotel Cha-Am
Veranda Hotel Cha Am

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