So, we (my mum, brother & I) wanted a nice X-mas holiday at a 4-star resort by the sea.. We searched all our large travel agents' and felt that this one would be good. Right on the long Cha-am beach, massive pool (if one considers their lovely photos) and so on..
However, right from the get go it all went to shambles - we (the 3 of us) were given a room with 1 bed... Once we brought this to the attention of the front desk staff he huffed and puffed and gave us another room, with 2 beds... We actually stayed in this room for a week.. When we realised that we were nuts and started demanding (from our agents) that we should be moved to a proper 4-star location and given our reasons she conceded...however we would have had to pay an exorbitant amount of money (2000 euro) to move so we settled for a swift room change.. We were now given a room with a kingsized bed and a promise of an extra to be put in - when we, after a day by the jetty (not beach) we went back to our new room and discovered a tiny bed suitable for camping trips with very short people, we felt a little dejected. We brought this new problem to the attention of the front desk manager (?), he called house keeping who immediately and with a lovely smile started trying to solve the problem, after conferring with someone on the phone she brought a footstool to the end of the bed as a potent solution to the problem of my brother's legs being 30 cms to long... I honestly didn't know how to react to this, so I smiled and rushed down to the front desk manager almost in tears with frustration - Eventually they came to the brilliant solution of putting a really large mattress on top of the tiny bed. He slept on this solution for a night, almost tipping the bed during the night when he swoshed from one side to the other... We did get a proper adult-sized bed the next day and were content with that part.
As for Location - it is NOT on the beach, there's a beach to the right and another on to the left but not in front of the hotel. The pool is beautiful, the shape, the water, etc However, it is not sufficient for the massive hotel, on one of the busiest days it was so packed with people that you could literally not get a foot in. The pool is as previous reviewers have mentioned usually full of toddlers, kids and their doting and ever attentive parents..
As for Standard - it has lovely facilities; a fair gym, an internet café, a sports bar and an ocean front restaurant. The finish however, is not 4 star worthy. The furniture is scuffed, the interior design of the 3 rooms we got to see were all a little scruffy, clean but definetely worn.
Had we wanted a 3 star hotel, paid accordingly and expected a pool side holiday we would have been extremely happy. We spoke to a family (with kids) who had made a steal purchasing their holiday and paid a lot less than us and they were very pleased with the hotel. Less pleased though, by the fact that it literally is in the middle of NOWHERE. It is neither in Cha Am nor in Hua HIn. It's approximately a 30 min drive from HUa HIn and about 20 min from Cha Am - so really neither there nor here... Icing on the top of this issue is that there is not complimentary shuttle, there's a bookable minibuss that costs the same as a taxi outside the gates..
- Official Description (provided by the hotel):
- Located between Cha Am and Hua Hin Novotel Hua Hin Cha Am Beach Resort and Spa is within 10-15 minutes drive from Hua Hin Airport and Hua Hin Night Market. The hotel provides 243 rooms with every room offering a balcony with stunning seaview of the Gulfof Thailand. The resorts beachfront outdoor swimming pool Kids World meeting facilities and spacious tropical garden for team building activities make the resort a perfect choice for families couples and meeting organisers. ... more less
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- Also Known As:
- Courtyard Hua Hin At Cha Am Beach Hotel Cha-Am
- Courtyard Cha Am
- Courtyard Hotel Cha Am