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“Good hotel with comment for improvement”

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Novotel Hua Hin Cha Am Beach Resort and Spa
Ranked #6 of 63 Hotels in Cha-am
Certificate of Excellence
New Bern,NC
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Good hotel with comment for improvement”
4 of 5 bubbles Reviewed April 16, 2014

Recently I've stayed at this hotel in a suite room with my family.

There's so many things positives with this hotel, but sincerely, I would like to talk about negative at first for management of this property to take a look and get it some improvement before it's too late.

First of, the bed, it's not the worst bed in the world, but it's not a very comfy bed. It's just not that hard, but not comfy at all.
Secondly, bed sheet, and towel. The stuffs are not well cleaned or we feel it's not quite new. Please make sure your laudry supplier is doing things right with detergent and cleaning additives.
Otherwise, it's time to change new of bed sheet, and towels. Two of three member travelled with me feel itching with the stuffs.
Next, please change soap. It not smell good for Novotel hotel class.
Finally, the water park, if you advertise the it's close at 7PM you should close at 7PM not 6.30PM, including the slider!

Okay, for goodies, other than above neg, I love this hotel!
For the price you pay and what you got, here is pretty good deal.
For the location, I found this place is optimized for those travel with private cars. Very strategically located when you want to return the trip to Bangkok, and don't want to get traffic jam in HuaHin center the day you depart. Hua hin center is just 15 min drive away, which is fine for us.
Amusement water park is a plus. All of those who have kids likes water park should consider this place.
Breakfast was good with a variety of food. Staffs were nice. I would go back to this Novotel!

Room Tip: Higer floors yield better view
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank techtwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,314 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (237)
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English first
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 15, 2014

Stayed here recently for 5 days as a large family group. Overall this a lovely hotel with many positives and above all great value for money. The many positives include, nice clean and spacious rooms, a great pool which was loved by both kids and adults, a large kids playroom that caters for both small and big kids and a good quality/selection of food and drink (both thai and western) provided at very reasonable prices. There were some negatives. The most severe was the bed which was "rock hard" and not to our preference and made me ache by the end of the 5 days. The beds in the rooms occupied by my family members were not as hard (although still quite firm) so this isn't a consistent feature, but certainly I would have preferred a more comfortable bed to sleep in each night. The service in the restuarant, whilst friendly and courteous, was also slow at times, even when it was very quiet.
However, the positives certainly outweigh the negatives and I would happily return again (although please with a softer bed!) and recommend this hotel to friends.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HK-AndyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed April 12, 2014 via mobile

We have stayed here several times in the past few years. We feel that the overall decor of the hotel beginning to get a bit old. Also, the wooden flower pots at the lift lobbies on each floor do not match the overall style of hotel. Checking in took a long time, in contrast to the check-out. Also, there are pungent smells by the pool side near the fences on both sides of hotel. I wanted to laze by the pool but couldn't stand the smell and went back to my room. We like the rooms, however, and the wifi. The breakfast was okay. I hope the management will spruce up the hotel a bit before our next visit to Hua Hin.

Stayed April 2014, traveled as a couple
1 Thank Richardnng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review, May 14, 2014
Dear Richardnng,

Thank you for taking the time post a review about your stay. I was glad to read you enjoyed our room with ocean view, including the complimentary wifi we offer in the hotel.

Thank you for pointing out the opportunities for improvement, I am sharing your comments with the team for us to work on.

We really appreciate your feedback and we hope to have the opportunity to welcome you back.

Kind Regards,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 8, 2014

We stayed at the Novotel hotel in February, it’s a beautiful hotel, the pool being the best part, however we did have a few issues that's worth sharing:

Firstly taxis: the hotel call 'illegal taxis' (unlicensed taxis), these illegal taxi drivers hang around out the front awaiting a call from the hotel - to be honest even though you pay much more than the cost should be, 'most' of the drivers we met where ok, however we encounted one not so good, going by the name of 'Nanna Pat' who completely was out to rip the tourist off, he tried to con us by saying the water park was very far away and would cost 1500thb (£30) it turns out the water park is only a 10-15minute drive away, the cost based on the other 'illegal' drivers should have been only 600thb (£13), i would guess the real taxi price for this should be in the region of around 200thb (£4.50) when we realised he was driving as slow as possible to make the journey last longer, it was still only 15mins, we refused to pay - after an altercation we came away paying 1000thb. Beware of this man - ask every taxi they order, what name they go by, if its him - do not go with him. The hotel does offer a free bus to Hua Hin - however this is always fully booked as its one small bus for the whole hotel.

Restaurant: soulless atmosphere, Not the best of service, but ok food off the main menu. the themed evening's again soulless

My recommendation - head to Hua hin in the evening's - illegal taxis from hotel cost 400thb, and 250/300thb coming back

My son knocked a decorative table in the room and a loose plate of glass fell out and smashed - we got charged - so be careful when moving those tables!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5 Thank dpredfern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 6, 2014 via mobile

If anyone gives less than 4 stars for holiday here....they them selfs are the problem I think...beautiful staff all round..will I recommend this place to others...HELL YEAH I WOULD...very happy with our stay..sad to leave.

Stayed April 2014
4 Thank Geoff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Hua Hin Cha Am Beach Resort and Spa

Property: Novotel Hua Hin Cha Am Beach Resort and Spa
Address: 854/2 Burirom Road, Cha-am 76120, Thailand
Location: Thailand > Phetchaburi Province > Cha-am
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Cha-am
#4 Business Hotel in Cha-am
#5 On the Beach Hotel in Cha-am
#5 Spa Hotel in Cha-am
#5 Family Hotel in Cha-am
#6 Luxury Hotel in Cha-am
#6 Romantic Hotel in Cha-am
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Hua Hin Cha Am Beach Resort and Spa 4*
Number of rooms: 243
Official Description (provided by the hotel):
Located between Cha Am and Hua Hin Novotel Hua Hin Cha Am Beach Resort and Spa is within 10-15 minutes drive from Hua Hin Airport and Hua Hin Night Market. The hotel provides 243 rooms with every room offering a balcony with stunning seaview of the Gulfof Thailand. The resorts beachfront outdoor swimming pool Kids World meeting facilities and spacious tropical garden for team building activities make the resort a perfect choice for families couples and meeting organisers. ... more   less 
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Also Known As:
Courtyard Hua Hin At Cha Am Beach Hotel Cha-Am
Courtyard Cha Am
Courtyard Hotel Cha Am

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