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“One of the worst hotels that I've ever stayed”

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Novotel Hua Hin Cha Am Beach Resort and Spa
Ranked #7 of 63 Hotels in Cha-am
Reviewed November 20, 2013

This hotel was one of the worst hotels I and my boyfriend have ever stayed. First, the female receptionist has lied to us about the full booking of the hotel. There were people who came as a group on our floor. They had no manners at all. They yelled at each other at the balcony and shouted so loud that we could hear them even with the windows closed. Because of this, we have requested to change the room to a different floor.The female receptionist said that she could only downgrade our room to superior because the hotel is fully booked. However, we have to pay at the same price for the Deluxe King Ocean View that we have booked for, and this was only because we have booked the room through Agoda. I was very angry, so the receptionist called the manager to talk with us. The manager was able to give us the same type of room on the different floor, but on an agreement that if the rooms next to us are noisy again, she will not be able to change a room for us again. Since there is no other options, and we got the room that we paid for, we had to unsatisfyingly agreed on it.

After that, we had another big issue that has ruined our holiday. There was a storm around Thai harbour caused by Haiyan Typhoon on that weekend. My boyfriend was very hungry and tired since he was driving two and a half hours from Bangkok through the raging storm and had not eaten anything. As soon as we went through all the problems of checking in and finally got a room, we hurriedly visited the hotel restaurant near the beach for dinner.We arrived there at around 17.30 and the female manager of the restaurant told us that the restaurant will be opened at 18.30. She said with a frustrating tone of voice “Now, you could only reserve the table in advance”. I explained to her that we drove through the storm and we were so hungry and tired. She insisted that she can only reserve a table for us, so we booked the table number three. She gave us a confirmation that we will surely get that table. Therefore, we waited for about an hour at the hotel lobby and we walked to the restaurant at 18.15. Once we got into the restaurant, all tables inside were full including our reserved table. At that time, we were mad. The customers that were sitting on our reserved table reading the menu. It seemed to me that they just entered the restaurant. The male waiter came to us and told that all table insides are full and asked us to sit outside which the power was out due to the storm. It was very dark, and we surely could not eat like that. We were very unsatisfied and went to the female manager to sought out about our reservation. She said that we have to wait, and she will find a table inside for us. That time, we were out of mood to eat anything even we were as hungry as hell. We waited for 15 minutes for them to find a new table for us. It was the worst experience for us with this hotel. We were very unhappy with Novotel staff and we have decided that we will never stay at Novotel again. Once we have got back from Huahin, I have immediately cancelled the Novotel in Zurich that we have booked in advance for this coming New Year. We decide that we will not stay in any Novotel again.

Novotel lacks service minded staff which is the most crucial factor in running a hotel business. I hope that in the near future Novotel will provide better service and quality especially in terms of their staffing.

Thank you for reading our long comments.

  • Stayed: November 2013, traveled as a couple
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4  Thank Poonpang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded November 24, 2013

Dear poonpang,

Thank for posting a comment about our resort, I am sorry you experienced the resort in a time where Hua Hin Cha Am was hit by a tropical storm not seen in many years.

Throughout the night and day prior to your arrival the hotel team worked their hardest to minimize the impact on the guest experience in all areas, where the team was complimented by many of our guests on their best efforts and great spirit, also knowing that personally outside the hotel, their families were affected by the storm and flooding.

Rest assured we are sharing your experience with the team to learn from this and to follow through recovery in situations like this and ensure all guests are attended too.

Kind regards,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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809 - 815 of 1,494 reviews

Reviewed November 19, 2013

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Michael W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded December 22, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 17, 2013

Possessing Accor Le Club Platinum membership means nothing at this hotel. No priority check-in, No welcome drink, No Gift, No automatic upgrade (you have to negotiate this at check in, as well as a late check out) We did get free WiFi, but again, it had to be requested.

Check-in seemed to take forever and involved filling out forms even though I booked through the Accor website and entered all this information beforehand.

The rooms offer a great view, however they're tired and in need of maintenance, the wind whistles through the windows, the minibar is in fact an empty refrigerator, there’s no bathtub - even in the Suite rooms.

Breakfast was nothing special, 3 domestic coffee machines and 1 toaster clearly isn’t enough for the hundreds of guests at 8am. In fact I’d suggest not bothering with the buffet breakfast and grab a coffee and croissant downstairs at the coffee shop instead.

Room service and the restaurant by the sea were both good and surprising inexpensive. Both have dedicated menus for kids with plenty of options.

The pool is large and great for kids as well as adults. The KidsWorld has a limited selection of toys for the under 5’s however the main attraction for them is the ball-room - of which our son loved. Older children also have PS2’s, a great TV room, a Pool table and Table Futsal to play with. There’s even a separate nursery with cots.

In short, a great view, good kids facilities, average everything else, poor front desk service and an absolute zero for Le Club Platinum recognition.

Room Tip: Suites are at the corner of the hotel and away from the lifts
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  • Stayed: November 2013, traveled with family
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Thank GadgetB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded November 21, 2013

Dear GadgetB,

Thank you for sharing your thoughts on your stay with us, it is very much appreciated and important to us.

I am sorry we did not live up to the expectations in terms of the overall arrival ensuring that the Le Club benefits are offered immediately. I am sharing your experience with the team for us to learn from this and to ensure we prepare the arrival for our loyal members and offer all the benefits you are entitled too and beyond.

I was glad to read your enjoyed our value for money offer at the Ocean Terrace restaurant. Kindly be informed that we offer four types of breakfast should you find the buffet not suitable, ranging from an a la carte breakfast at Ocean Terrace, express breakfast at the lobby café Espressino and now we are introducing an executive breakfast from December onwards served in our wine cellar.

Once again, thank you for giving us the opportunity to improve and we hope you will give us the opportunity to serve you better in the future.

Kind Regards,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

The 2 night stay was fun at this Novatel property. The rooms were spacious with nice furniture. You have a private balcony attached to your place facing the pool chased by SEA. Awesome view. Helpful staff and good service.

Room Tip: Sea facing
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  • Stayed: October 2013, traveled on business
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Thank Naman R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded December 22, 2013

Dear johnb255100,

Thank you for taking the time to post a review about our hotel. I am glad to read you enjoyed everything about the hotel and we look forward to welcoming you back one day.

Kind Regards,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

In reviewing this property, I must say that the location is extremely good, right on the water with an enormous swimming pool, the thing that let the place down was the food. Good Breakfasts, however the fixed Lunch and Dinner menues were boring, the limited options available left a lot to be desired. To enjoy the place fully, you have to pay extra to eat from the "a la carte" menues. Cannot complain about the service which was basically good, communication however in English
not terrific, some things got lost in translation. Bedrooms great, very large and all rooms had good sea views and balconies, Any one travelling here should consider eating at some of the local restaurants which were quite close to the Resort.

  • Stayed: October 2013, traveled as a couple
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2  Thank johnb255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded December 25, 2013

Dear johnb255100,

Thank you for taking the time to post your review on Tripadvisor, your comments will help us in our continued efforts to improve guest’s satisfaction.

Once again, thank you.

Sincerely,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013 via mobile

We stayed 10 nights on this trip. Our 3 rd stay and previously we stayed in a deluxe room but this time upgraded to a suite. The balcony was amazing : views from 23rd floor spectacular.
Room was well cleaned.
The staff are fantastic -everyday we were greeted by the security at the gate, the reception team, pool team, happy hour bar!! We felt really really welcomed and valued. Khun Sine and Khun Denise went out of their way to welcome us back.
Look out for the specials at the hotel : very good food and cheap (!) happy hours.
As the name suggests neither in Hua Hin or Cha Am. Meaning you see some of real Thailand on the doorstep : local restaurants (try Aroi Dee)and bars, laundry plus 711 on the doorstep. Hotel provides courtesy bus into Hua Hin and Cha Am. Plenty to do if you want but otherwise you can relax and enjoy your stay.

  • Stayed: October 2013
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1  Thank martine_floridahome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded December 25, 2013

Dear Traveller,

Thank you for taking the time to post your review on Tripadvisor, your comments will help us in our continued efforts to improve guest’s satisfaction.

Once again, thank you.

Sincerely,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

October 2013... my second stay. Once again, the service, food and facilities were all excellent. The rooms are light and airy with fantastic views. Appreciated the balcony, and also the raised and covered walkway from the breezy and welcoming lobby to the great pool, spa and Café on the Beach. The street at the resort entrance has a 7Eleven and a nice collection of cafes, bars etc. for a bit of variety if you so desire. It is such a pleasant place to stay, I am already looking forward to the next visit. Many thanks to all the staff.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank MrGeoff2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded December 22, 2013

Dear MrGeoff2013,

Thank you for sharing your experience with us. It is great to read that you felt looked after and enjoyed your time again with us in the hotel. I will share your comment with the team and I am sure they too will be happy to see your review.

We hope that you’ll have the chance to return in the future; it would be a pleasure to welcome you back.

Kind Regards,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Hua Hin Cha Am Beach Resort and Spa

Address: 854/2 Burirom Road, Cha-am 76120, Thailand
Location: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cha-am
#4 Family Hotel in Cha-am
#5 Romantic Hotel in Cha-am
#6 On the Beach Hotel in Cha-am
#7 Luxury Hotel in Cha-am
#7 Spa Hotel in Cha-am
Price Range: $75 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Hua Hin Cha Am Beach Resort and Spa 4*
Number of rooms: 242
Official Description (provided by the hotel):
Located between Cha Am and Hua Hin Novotel Hua Hin Cha Am Beach Resort and Spa is within 10-15 minutes drive from Hua Hin Airport and Hua Hin Night Market. The hotel provides 243 rooms with every room offering a balcony with stunning seaview of the Gulfof Thailand. The resorts beachfront outdoor swimming pool Kids World meeting facilities and spacious tropical garden for team building activities make the resort a perfect choice for families couples and meeting organisers. ... more   less 
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Also Known As:
Courtyard Hua Hin At Cha Am Beach Hotel Cha-Am
Courtyard Cha Am
Courtyard Hotel Cha Am

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