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“Perfect beachfront hotel for families with kids!”

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Novotel Hua Hin Cha Am Beach Resort and Spa
Ranked #7 of 63 Hotels in Cha-am
Reviewed August 2, 2013

  • Stayed: July 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ikk-Monn
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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864 - 870 of 1,512 reviews

Reviewed July 30, 2013

Awesome hotel, staff and rooms, pool with own beach access a little isolated so you experience tranquility well worth the 3 car journey from Bangkok. On arrival you are welcomed by staff and offered a refreshing cup of iced tea, you will be spoiled for choice at the buffet breakfast, Lunch can be enjoyed in the beach cafe, pool bar or just chill on your sunbed by the pool with a themed evening meal every night along with the traditional favorites. Wheelchair access is good, ramps are a little steep and a very long way for a short cut to get to the pool, but hey at least access is in place, unfortunately no ramped access to the beach free WiFi throughout the hotel & grounds. The surrounding area has a few bars and restaurants within walking distance, transport will be required if you looking to visit Cha Am town center

Room Tip: Higher the better for a great view from veranda
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  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ScotlandAmbassador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded September 22, 2013

Dear ScotlandAmbassador,

I sincerely appreciate you taking the time to give us feedback on your recent stay with us. I have shared your comments with team and they too are delighted to hear that you have had a Summer Road Trip here with us.

Thank you once more for your kind review.

Kind regards,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

We stayed at Novotel Hua Hin with our young children during a long holiday weekend. The front desk surprisingly gave us an upgrade to suite room, which was very nice. The views (ocean front/mountain back) were fantastic. The pool was large enough for us to roam around without bumping into other people. The slide was not smooth and need a little assistance from either your own legwork or a small swimming tube. Breakfast buffet offered enough variety for our picky eaters. Check in/check out was quick, and spa service was excellent. Be careful of the concrete steps leading down from the lobby to the pool because they were uneven. We saw a lady with a toddler tumbling down the last few steps. The little one hit her head on the cement ground; but luckily, both of them seemed ok. My only complaint was the pool bar services. Bartenders lacked training in customer service. One of the bartenders, in particular, seemed rude. As I swam past the bar, he poked his head out to tell me that it would cost me 5 bahts for sitting without ordering. I thought that was uncalled for considering that we ordered drinks from him the day before (so he should have remembered me) and I was swimming by myself minding my own business without making any attempt to sit on or even touch any bar stool. The next day we ordered pizza without veggies. Sure enough, it came with veggies. We complained to the waiter, so he brought out the cook who insisted that it was what we ordered and refused to bring it back to redo. The attitude demonstrated by the bartender and the cook does not belong in the hospitality business. We may come back again but will stay away from the pool bar.

Room Tip: Avoid a long weekend.
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  • Stayed: July 2013, traveled with family
    • Value
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3  Thank HappyAbby123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded September 22, 2013

Dear HappyAbby123,

Thank you very much for taking the time to respond to Tripadvisor, I have had some time to look into your comments more in depth and we have made great improvements, so I wanted to write you and let you know how much I appreciate your feedback.

I look forward to welcome you back on your next visit.

Best regards,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Poonimutcc
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded December 25, 2013

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Reviewed July 24, 2013 via mobile

The rooms were great and the service was also terrific. There was a mini football pitch which i played all day long. The swimming pool is also big and there is a slider for the pool. The reastaurant orovides delicous food. There is also a kidz club for kids.

  • Stayed: January 2013
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Thank suprija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

We had a special anniversary that we wanted tp celebrate. Thailand was our choice. The Novotel at Hua Hin was a really good Hotel to stay in. The rooms are great where we first stayed on the 23rd floor in a Suite ( we were upgraded). We stayed for 2 nights, then we had booked another Hotel.We only stayed one night at the other Hotel. We did not like the other place so we rang to come back. We were treated very well and welcomed back by all the staff. The next room was a Junior Suite on the 14th floor, very spacious, great views over the Gulf of Thailand and the back view to the Mountains. The staff are friendly, helpful.
The food is very good with different variety available very night. On the night of our anniversary, one of the staff had flowers on our table. The front office sent us a cake to our room. The Pool area is large with cabanas to relax in. The Pool is very nice and large with a slippery slide for children. Sometimes the staff were short handed at lunchtime, which was a shame for them. The Beach Cafe was a great place for Breakfast, food very good, fresh fruit, smoothies and pastries and eggs with great views.
The bed was very comfortable, but they needed a cotton blanket in the room, as the Duvet was too hot. We slept under a sheet which was not enough with the air conditioning at times.
Overall a wonderful place to stay and with an Accor Advantage Plus card the food is 50% off.

  • Stayed: July 2013, traveled as a couple
    • Value
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1  Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

If we come to Cha am again, we will definitely stay here again. It is perfect for families with both large and small children. The pool is in a large part low child-friendly and our 2 year old girl could walk around and play and swim while our big kids ran on water slide and dived and swam in the deep end of the pool. Super good children's indoor play area right by the pool - suport good! a games / internet area, file room to the large (and small) children. We were here for 15 days and enjoyed every one. Many good opportunities for excursions and free hotel minibus to hua hin city from the hotel.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank mariagerner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this reviewResponded December 25, 2013

Dear Traveller,

Thank you for taking the time to post your review on Tripadvisor, your comments will help us in our continued efforts to improve guest’s satisfaction.

Once again, thank you.

Sincerely,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Hua Hin Cha Am Beach Resort and Spa

Address: 854/2 Burirom Road, Cha-am 76120, Thailand
Phone Number:
Location: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cha-am
#4 Family Hotel in Cha-am
#5 Romantic Hotel in Cha-am
#6 On the Beach Hotel in Cha-am
#7 Spa Hotel in Cha-am
#7 Luxury Hotel in Cha-am
Price Range: $47 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Hua Hin Cha Am Beach Resort and Spa 4*
Number of rooms: 242
Official Description (provided by the hotel):
Located between Cha Am and Hua Hin Novotel Hua Hin Cha Am Beach Resort and Spa is within 10-15 minutes drive from Hua Hin Airport and Hua Hin Night Market. The hotel provides 243 rooms with every room offering a balcony with stunning seaview of the Gulfof Thailand. The resorts beachfront outdoor swimming pool Kids World meeting facilities and spacious tropical garden for team building activities make the resort a perfect choice for families couples and meeting organisers. ... more   less 
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Also Known As:
Courtyard Hua Hin At Cha Am Beach Hotel Cha-Am
Courtyard Cha Am
Courtyard Hotel Cha Am

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