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“Nice but food is lacking”

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Novotel Hua Hin Cha Am Beach Resort and Spa
Ranked #7 of 63 Hotels in Cha-am
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice but food is lacking”
Reviewed February 12, 2013

The location and atmosphere are very nice and it was very clean and affordable. The air conditioning created some coughing and sneezing so it may be time to clean the system. The buffet breakfast and lunch were routine fare and edible but forgettable. My advice is to stay and go elsewhere for meals after the first day. I hope things improve before my next stay.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank D4C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review, April 9, 2013
Dear D4C,

Thank you for taking the time to share your comments on Tripadvisor, I am sorry read that we did not entirely live up to your individual expectations in some parts of your recent stay, I have personally discussed your comments with my team and I am happy to inform that we do clean our air-condition units on a regular basis as part of our ongoing maintenance program.

Many thanks for rating us 4 of 5 points in value, which is in line with many of the previous comments from guests who agree that we are one of the leading upscale resorts in the area, especially related to value for money and services offered.

Sincerely,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,382 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
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English first
Moscow, Russia
Level 5 Contributor
49 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 10, 2013

Stayed here for a weekend with family and friends.. Though the hotel is outside Hua Hin , it has very good facilities .. lovely swimming pool, beach front, children facilities and also the rooms with each room having a balcony with a sea view.. Good deals are available if booked few weeks in advance..

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Abhiagarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 4, 2013 via mobile

Overall the hotel is excellent except for the breakfast spread is limited. A quiet place if you want a complete breakaway or hide out. Excellent view to watch the sunrise- right from your own room because every room has the ocean view

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review, December 25, 2013
Dear Traveller,

Thank you for taking the time to post your review on Tripadvisor, your comments will help us in our continued efforts to improve guest’s satisfaction.

Once again, thank you.

Sincerely,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taoyuan, Taiwan
1 review
Reviewed February 2, 2013

We booked 3 rooms for 3 nights in total. One of my friends got a cold and had to fly to Thailand one day later. I discussed with the front desk staff if my friend and her husband could postponed their stay since I booked the hotel under no change and no refund polices. They kindly agreed even the last extend night the hotel was fully booked. They arranged a next-door hotel for my friends. That was a great service I ever met during this trip to Thailand!
Location of the hotel is not really convenient.It's better to have your own transportation to reach the hotel. Or you can easily rent a motobike just around the corner at 200 THB per day.
All rooms have magnificent sea-view. The public area is gorgeous! There are three connected pools with a water-slide that suit for everyone. Actually that's a major consideration of booking this hotel. We are a group of 5 adults and two teenagers.
The breakfast is also fabulous with variety of food.
Overall we all feel satisfied with stay in this hotel. We'll definitely recommend to our friends.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yaopyng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
Reviewed January 31, 2013

Booking via accorhotel.com early than 30 days you will get very good deal. I stayed here on 25-26 Jan 2013 with my wife. The room was really clean and relax. The hotel had upgraded our room from superior to be deluxe without our request. Breakfast was also great. We hope we would be back here again very soon.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klawsiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review, December 25, 2013
Dear Traveller,

Thank you for taking the time to post your review on Tripadvisor, your comments will help us in our continued efforts to improve guest’s satisfaction.

Once again, thank you.

Sincerely,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire, United Kingdom
Level 5 Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 31, 2013

This hotel was formerly The Courtyard Marriot. It has been improved in some areas and the staff are willing and helpful. The only ctitism is the beach, it has poor access and not very inviting. The pool however is great and and there is kids playroom which makes it ideal for families. Outside the hotel is a walking street with a few bars and restaurants. The hotel runs a shuttle bus into Hua Hin for a small charge.

Room Tip: A seaview room with a high floor provides a nice view of the surrounding area.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjohno11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed January 31, 2013

hotel check-in time is 3pm; however, I arrived hotel to check-in around 3:30pm and the front desk told me I have to wait for another hour because the room was not ready yet. Hotel did offer complimentary drink during a long period of waiting time, but I have to go to lobby lounge to asked for it instead of them bring it to me. Since I had long drive from Bangkok to Cha Am, all I want just a bed that I can rest, not a drink.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suchia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review, April 9, 2013
Dear Traveller,

Your comments are well received, I am sorry that we were not able to honor your requested room upon arrival, generally we are able to offer a room at check in time, and sometimes when our hotel is fully booked our guests may on occasion experience a slight delay mainly when requesting a specific room allocation, normally we offer the next best room available...while this does not occur often many of our guests prefer to wait a little for their most desired room.

Sincerely,

Alexander Parry
General Manager
Novotel Hua Hin Cha Am Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Hua Hin Cha Am Beach Resort and Spa

Property: Novotel Hua Hin Cha Am Beach Resort and Spa
Address: 854/2 Burirom Road, Cha-am 76120, Thailand
Location: Thailand > Phetchaburi Province > Cha-am
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Cha-am
#5 Family Hotel in Cha-am
#6 Romantic Hotel in Cha-am
#6 On the Beach Hotel in Cha-am
#6 Spa Hotel in Cha-am
#7 Luxury Hotel in Cha-am
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Hua Hin Cha Am Beach Resort and Spa 4*
Number of rooms: 243
Official Description (provided by the hotel):
Located between Cha Am and Hua Hin Novotel Hua Hin Cha Am Beach Resort and Spa is within 10-15 minutes drive from Hua Hin Airport and Hua Hin Night Market. The hotel provides 243 rooms with every room offering a balcony with stunning seaview of the Gulfof Thailand. The resorts beachfront outdoor swimming pool Kids World meeting facilities and spacious tropical garden for team building activities make the resort a perfect choice for families couples and meeting organisers. ... more   less 
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Also Known As:
Courtyard Hua Hin At Cha Am Beach Hotel Cha-Am
Courtyard Cha Am
Courtyard Hotel Cha Am

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