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2,195
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Reviewed January 14, 2020 via mobile

We arrived in celebration of our honeymoon and my Birthday. We were welcomed by a warm staff with drinks and fresh towels. The hotel is beautiful!! Very well maintained and luxurious, looks a few years old although is 30 years old! We were personally shown to the room - clean, spacious and beautiful with a great view to the pool and sea and minutes later a cart with a cake and a greeting was delivered. Room service food is delicious, prices as to be expected in a 5 star hotel but not too bad. Hotel facilities are clean and maintained, staff is amazing , always smiling and very helpful. We highly recommend and if we visit Hua Hin again we will definitely stay there!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Arielyofan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTHH_Thailand, Manager at Dusit Thani Hua Hin, responded to this reviewResponded January 15, 2020

Dear Ariel,

Firstly may we once again wish you a belated ‘Happy Birthday’ and our best wishes for many wonderful years of marital bliss. We are most grateful that you chose Dusit Thani Hua Hin for your honeymoon and celebrations.

All of us are delighted that we made the positive first impression that we would have liked and continued to deliver the 5-star levels of service that we aspire to throughout the remainder of your stay.

Your kind comments regarding our staff in all areas are much appreciated and will be shared as motivation to keep up the good work throughout the year.

Thank you for also highlighting your satisfaction with so many areas of the hotel, including the Club Lounge facilities, clean and spacious room and the view, our room-service food.

As you correctly say, the hotel is now into her fourth decade of operations and we hope that it will not be nearly as long before we shall have the opportunity of welcoming you back to the royal resort of Hua Hin again.

Until then, we send our gracious regards,

Chantima Homneam (Ms.)
Manager - Total Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020

Had another great week at the Dusit Thani in Hua Hin. It's my 4th visit here and we can't wait to return. We decided to visit over New Year and join in the New Year celebrations, we were not disappointed. From start to finish the evening was fantastic, the decoration, food and entertainment were second to none and it will be a memory to remember forever. The refurbished rooms were nice and bright and just what the hotel needed. My only minor complaint if any was the number of towels left on sunbeds early in the morning, that appeared not to be used the whole day. Apart from that our stay was great. I can't thank the staff enough for their welcome and the service received throughout our stay. My observation for the future is, if there could be some kind of outdoor bar area in the evenings that would make our future stays complete.

Date of stay: January 2020
Thank 906stewartt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTHH_Thailand, Manager at Dusit Thani Hua Hin, responded to this reviewResponded January 15, 2020

Dear Stewart T,

We very much appreciate you returning to Dusit Thani Hua Hin and sharing the New Year’s Eve celebrations with us. We are glad that they, like the rest of your stay fully lived up to expectations. Thank you for rating the whole experience as 5-star as these are the levels of service and Thai hospitality that we have delivered over four decades of operation. It is reassuring to know, as a valued regular guest, that you enjoyed the brighter tones of our newly-enhanced rooms.

Thank you too for your objective comments regarding towels on sunbeds which have been fully noted. We really don’t mind if somebody leaves their towels for up to an hour whilst they stretch their legs or take some refreshment on board. However, although we do try our best to control the situation, a very few guests unfortunately lack the public spirit to co-operate for the benefit of all. Our poolside staff will be reminded of the procedures which are in place, particularly during peak periods.

As a resort, we are always looking for ways to offer guests what they would like to make the resort more alluring to residents and non-residents alike. Therefore, your recommendations and our options for an outdoor bar in the evening, particularly during the cooler months of the year, will be given the fullest consideration at the next opportunity.

Dear Stewart T, once again, thank you for your motivational words which will be shared throughout the team.

In closing, we do look forward to welcoming you back before too long and until then, we remain,

Graciously yours,
Chantima Homneam (Ms.)
Manager - Total Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020

We had a wonderful time stay at Dusit Thani Hua Hin during the New Year vacation. The new renovation made the hotel now a top five stars. The new uplifted suite room with ocean view is fantastic for family. The staffs are super professional and friendly. Our two kids love the hotels because the facilities are very big with two pools and lots of sport activities. The food were superb and not very pricey.

Incredible experience with the New Year Gala Dinner, all the best food you could get with a lot of fascinating shows. First time our twin at 6 years old could stay until the count down without fall asleep because they had a great time there. It was very well prepare and it was bang for the buck. Strongly recommend, don’t miss it.

Room tip: Sea view suite room is ultimate choice for family
Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTHH_Thailand, Manager at Dusit Thani Hua Hin, responded to this reviewResponded January 12, 2020

Dear Joe D,

We appreciate have the opportunity of providing our gracious Thai hospitality during your recent visit to Dusit Thani Hua for a family holiday and would like to take this opportunity of thanking you for subsequently taking the time to write such a kind 5-star review on Trip Advisor.

It is always nice to know that we have continued to deliver the warm levels of service to which we aspire and are glad that you enjoyed the food, comfortable rooms, beautiful views and two contrasting swimming pools.

Thank you for letting us know that you also enjoyed our New Year’s Eve Gala Dinner and your kind words will be shared directly with all team members concerned, in particular our Chef and his team responsible for preparing the food that you enjoyed so much, as further motivation to keep up their good work.

In closing, Joe D, All of us at the resort look forward to having the opportunity of welcoming you and your family back to Dusit Thani Hua Hin in the not-too-distant future.

Until then, we remain graciously yours,

Chantima Homneam
Manager - Total Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020 via mobile

We had our wedding at Dusit Thani and it was incredible. The service was brilliant and the events team were fantastic. Highly recommend. Look forward to visiting again. Lovely hotel and great service.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 030120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTHH_Thailand, Manager at Dusit Thani Hua Hin, responded to this reviewResponded January 6, 2020

Dear Bride,

We are so delighted that you feel you made the right choice of host for your tying of the matrimonial knot in a traditional Western wedding ceremony and thank you for putting your satisfaction into words on TripAdvisor.

Your kind words will be shared with the entire team as motivation to keep delivering the 5-star levels of service to which we constantly aspire.

Dear Bride, from everybody at Dusit Thani Hua Hin, we send the newlyweds our congratulations, coupled with very best wishes for a long and happy marriage. All of us look forward with great anticipation to welcoming you and hopefully your future little ones back to the resort time and again in the years to come.

Until then, we remain,

Graciously yours,
Chantima Homneam
Manager - Total Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020

We were given an upgrade to a sea facing room and the view was immaculate, overlooking the main pool and the sea, wow!! Property is beauiful if you want to do nothing and just unwind and let yourself be.However its about 10-15 min from main city center and the hotel charges 50 Baht/person for 1 way drop.The hotel has almost every activity imaginable from a huge olympic size well landscaped swimming pool to beautiful virgin beach, tennis courts, excellent spa, a bit pricey, well equipped gym, DFIT its called. The property can also arrange Golf lessons on request.

Room tip: Should choose a room overlooking the main swimming pool and the sea.
Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank aman5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTHH_Thailand, Manager at Dusit Thani Hua Hin, responded to this reviewResponded January 6, 2020

Dear Aman J,

We appreciate you choosing to stay with us at Dusit Thani Hua Hin recently and subsequently going to the trouble to post a 5-star review on Trip Advisor.

It is nice to know that you enjoyed the uninterrupted views of the Olympic-sized swimming pool and Gulf of Thailand from a popular sea-facing room.

As you rightly say, an eclectic mix of rest and recreation awaits visitors and we are delighted that you found the time to take advantage of so many of these. Our committed and caring staff are always glad of every opportunity to demonstrate their ‘can-do’ values in arranging unscheduled activities or requests, such as golf lessons, as all in a day’s work.

Thank you for giving us the chance to clarify that we offer an hourly shuttle bus for the short journey to and from Hua Hin city centre. This service is provided complimentary at all times for our guests opting to pay a small supplement for the numerous ‘Club’ privileges, and three times a day for others, while passengers on the remaining 10 round trips are charged a nominal 50 Baht fare.

Dear Aman J, once again, we are grateful for your kind words and trust you returned home feeling fully unwound, eager to return to Dusit Thani Hua Hin once again in the not-too-distant future.

Until then, we remain,

Graciously yours,
Chantima Homneam
Manager - Total Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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