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Reviewed June 17, 2019

It is a very good experience with staying at Dusit Hua Hin. Very happy, all the staff are very good service, especially Khun Kittipong and the staff at the pool and breakfast restaurant. Thank you.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank ArkhomNaepchit
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DusitThani_HuaHin_TH, Manager at Dusit Thani Hua Hin, responded to this reviewResponded June 18, 2019

Dear ArkhomNaepchit,

It was a pleasure having you stay with us at Dusit Thani Hua Hin recently and thank you for giving us a 5-star rating in your subsequent TripAdvisor review.

We are delighted that we provided such a great experience and you returned home happy with the levels of 5-star service afforded to you, especially by Khun Kittipong and the teams looking after our valued guests at breakfast and around the pool. Your praise will be shared with them all as motivation to continue providing the high levels of gracious hospitality we aspire to deliver.

Dear ArkhomNaepchit, in closing, we very much look forward to welcoming you back to the resort in the not-too-distant future.

Until then, we remain graciously yours,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2019

Our family is always busy. We managed to have a short vacation trip at Dusit Hua Hin. It was an excellent choice. We received good hospitality and services from Dusit. We felt relax and enjoy our staying at Dusit a lot.

Room tip: Excellent service from reception, room, pool and parking.
Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Escape06597803214
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DusitThani_HuaHin_TH, Manager at Dusit Thani Hua Hin, responded to this reviewResponded June 18, 2019

Dear Escape06597803214,

We very much appreciate you and your family taking time out from your hectic schedule to stay with us at Dusit Thani Hua Hin and then posting such a kind review on TripAdvisor.

All of us at the resort continuously aspire to graciously deliver the 5-star levels of service that our valued guests deserve and so we are delighted that we appear to have succeeded, thus allowing you to return home feeling relaxed and refreshed after an enjoyable stay.

Thank you for noticing the often underrated work of and thereby providing motivation to our receptionists, maids and room boys, pool attendants and security staff in the car park.

Dear Escape06597803214, we do hope we shall be your first choice the next time you need to escape and recharge your batteries.

In closing, all of the team would be delighted to welcome you back and until then, we send our gracious regards,

Graciously yours,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

From the m you step out of the car on arrival until you step back into it for your departure you encounter amazingly friendly and happy staff who are always smiling!
The fact that you are taken to your room rather than given directions sets the pace for the service you get from the most hospitable people you are likely to meet.
The rooms were very well equipped and clean, the beds were turned down every evening.
Having a bathroom with a separate shower and bath was a real delight as you rarely get that in hotel rooms.
The grounds are beautifully maintained as is the pool and fish pond.
I will hopefully go back and would highly recommend this hotel to anyone.

Room tip: Rooms are lovely, beds comfortable and the pillows were very good
Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
2  Thank lynnwebb461
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DusitThani_HuaHin_TH, Manager at Dusit Thani Hua Hin, responded to this reviewResponded June 11, 2019

Dear lynnwebb461,

It was a very great pleasure having you stay with us earlier this month and then sparing your valuable time to post a review on Trip Advisor. We do hope you won’t mind if we use the title of your review to also describe your kind comments which make all of the team feel extremely humble.

We are delighted that we delivered the 5-star levels of service which we aspire to and our valued guests both expect and deserve. However, although all part of an enjoyable job, when those efforts are noticed and appreciated, it also a great inspiration for everyone to keep up the good work. We are most grateful and have shared your generous words.

Dear lynnwebb461, we too are hopeful that you will return before too long so that we can do our best to ‘wow’ you once again with our facilities and Dusit Thani Hua Hin hospitality.

Until then, we remain graciously yours,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019

services need to be improved, especially front desk. The front desk staff very tricky not telling the truth and the way they solved the problem is not satisfied. They have problem with travel agency. No booking found. especially with trip.com.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
1  Thank Happiness06780055453
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DusitThani_HuaHin_TH, Manager at Dusit Thani Hua Hin, responded to this reviewResponded June 11, 2019

Dear Happiness06780055453,

Thank you for choosing Dusit Thani Hua Hin for your recent stay in the royal resort and we are sorry that your time with us appears not to have lived up to expectations, nor your chosen TripAdvisor name. However, we do appreciate your taking the time to post comments for the first time, thus giving us the opportunity to properly respond and clarify the situation.

Unfortunately, due to circumstances beyond our control, we had been unable to reconfirm your reservation at the time of arrival. It is disappointing that our receptionists were unable to clearly and simply explain the reasons behind this, nor satisfactorily resolve the problem as you would have liked. They have been given some guidance how they should better communicate with our valued guests should the regrettable circumstances ever recur.

Dear Happiness06780055453, please do accept our genuine public apologies and reassurances that there was certainly no intention whatsoever on our part to mislead you in any way and we sincerely hope that you would still consider Dusit Thani for your next stay in Hua Hin, whenever that may be.

In the meantime, we send our gracious regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2019

A well laid out resort with a fabulous pool. Lovely staff. Great massage facility. Beach pretty but quite shallow. Great for families or older couples not interested in the hustle and bustle of the city.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank thurts
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DusitThani_HuaHin_TH, Manager at Dusit Thani Hua Hin, responded to this reviewResponded June 7, 2019

Dear thurts,

It was our pleasure to serve you at Dusit Thani Hua Hin and we do trust you returned to work feeling suitably refreshed and relaxed.

Thank you for taking the time to place your kind review on TripAdvisor and highlight the “fabulous” swimming pools and “Great” massage facilities, as well as our most valuable asset, the staff, who will be inspired by your kind words.

You are quite correct in saying that our location, just out of town, but well served by the hourly shuttle service does provide an ideal, but very popular location for those who are looking for an eclectic combination of rest and relaxation.

Dear thurts, we do hope we shall have the opportunity to welcoming you back when you wish to recharge your batteries as some time in the future.

Until then, we send our gracious regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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