The hotel is located in the heart of downtown, very close to the bus station from the airport. However, it's about 300-400 meters from the main street which would be ok to walk if they didn't say it was just 50 meters, you know, expectation ruins everything. We arrived quite late at night and found out that they booked the wrong room for us but the staff was helpful enough to quickly resolve everything and gave us the right one. Then we were told out that we have to climb up 4 floors - with our heavy luggage - to get to our room because there is no elevator! The I-suite room type that was suppose to be for 3-4 people is too small with one 5-ft bed and one sofa bed. The bed is fine, but the sofa bed is not in a sleep-able condition, super dirty. Fortunately, the staff brought us an extra mattress. They provided standard ABF the next morning but one of us got extra bread because they were out of sausage! Fair enough. In the end, the only thing we really appreciate about this hotel was the helpful staff.
- Official Description (provided by the hotel):
- iroom hotel. the modern style newly renovated hotel in the central of Suratthani City. This place is surrounded by shopping centers, night market, chic bars, lounges and thai massage service. Staying here will impress you because of our excellent allocation, 5 minute to the bus station on foot(to Koh Samui, Koh Pagnan, Koh Tao, Suratthani Airport). Staffs speak English and also French. Only good impression all guests will get. ... more less
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