I have to start by saying the general manager Samantha is amazing and the customer service by the receptionists was brilliant. I arrived at this hotel with a broken foot, the receptionist wrote down in Thai for me what i needed to show the doctors in case they didnt speak English, then the general manager drove me to the hospital. This was beyond my expectations and i was incredibly thankful.
As for the hotel, its about 10 mins from Surat Thani town centre - 100 Baht from town in a tuk tuk if you barter, 200 baht from the hotel into town. Its a large hotel, with huge rooms. Very basic set up but everything you need. Very fast free wifi. Theres no pool but there is a spa. Feels like a business/conference hotel more than a tourist spot. Fine for a one night pre/post island stopover but would stay more central if you need to stay longer, there is nothing near this hotel, no restaurants or shops. it seems pretty isolated.
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