After researching the internet for Thai holidays, knowing that our train from Bangkok to Surat Thani would be packed if it was a holiday, I did not see any on the 8th when I wanted to get tickets for my wife and myself. After getting to the train station I was informed that it was a major Buddah holiday and that the 8:05 train I wanted was full, so we had to book the 2:45 train. It was late when we got to Surat Thani and was only going to get about 3-4 hours of sleep before leaving for Samui. When we showed up at Tapee I put a copy of the email reservation I received on the counter and asked for my room, at that time I was informed that there were no rooms available. After trying to explain that I had a reservation, I just gave up and our tuktuk driver said he knew another hotel. Fortunately the driver was very polite and took us to the Bandon Hotel, it was about the same price for an aircon room (+- 10 Bhat) and they had availability. So, Terrible is based on reliability, I cannot speak to any other features.