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“Fantastic holiday made great by beautiful resort and staff who go above & beyond!” 5 of 5 stars
Review of Ramada Khao Lak Resort

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Ramada Khao Lak Resort
Ranked #4 of 64 Hotels in Khao Lak
Certificate of Excellence
Vienna, Austria
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fantastic holiday made great by beautiful resort and staff who go above & beyond!”
5 of 5 stars Reviewed May 3, 2011

Just returned from 8 wonderful days at the Ramada Resort in Khao Lak, where we had a fantastic, relaxing holiday. The resort is beautiful and the staff made the stay particularly good, going above and beyond the call of duty, anticipating needs before we even had a chance to request things.
Child-friendly: From check-in throughout our stay, this was a wonderfully family-friendly resort, which I would recommend to anyone with small chilldren - they had the nice extra touch of a kid's bag full of beach toys and other goodies for our 2-year-old, and organized a number of kid-friendly activities, including an Easter egg hunt. Please note that at least while we were there, the flag was always either yellow or red, and the surf is really too rough for little ones, which was a bit disappointing as she loves the ocean. However, the sand was still great for playing and the pool (and kid's pool area) were sufficient to cool off & play!
Meals: We went half-board, and found the a-la-cart menu to be diverse enough for the duration of our stay so that the adults never had a lack of choices and the quality and standard was very high- However, the dinner buffet options were not very appealling most nights and one night was an odd selection of tacos with nothing to put in them but salsa, corn, tomato or avacado salad? If we had not had dinner included in our pre-paid package, I doubt we would have eaten at the restaurant very often, as there were a lot of good and much cheaper restaurant choices nearby, many within walking distance. However, Sassi's suited us well as we have a finicky eater and didn't want to wander too far afield with her. While the children's menu at Sassi's is nice and looks like it has a broad selection, frankly, a number of the kid's dishes were a bit too spicey or "adult" for our child's tastes (e.g. salad with vinegar and oil as a side-dish or spicey breading on chicken nuggets, didn't work very well), but they certainly did make an effort and were accomodating when we asked for substitutions. Would love to see a mini pizza on the kid's menu too! Breakfasts were ample, but the menu could use a bit more variation for breakfast - as big as the buffet is, it got old after 1 week with very few surprises!
Entertainment: Sassi's had some form of mellow dinner entertainment each night, that was nice background music during the meal, but if someone was looking for a disco or other evening entertainment (which we were NOT, so didn't mind), this would not be the place to stay!
Rooms: We stayed in an oceanfront villa, which was beautiful and spacious, with a great terrace, comfy bed and great jacuzzi tub, all of which were kept impeccibly clean. (The jacuzzi tub did flood the floor however, and we never got it working properly, plus it smelled of sulfur when the jets were on, so we just used the tub alone, which was also nice). Big screen TV's with DVD players in the room (and DVD's could be borrowed from the Coffee Shop/Internet room, which was a nice touch). On our last day (because of an evening flight, we paid a day rate and were moved to a standard room as they needed our ocean-front room. While the standard room was clean and okay, it was nothing special and a real step down (in terms of size, amenities, comforts and location) to the oceanfront room.
Staff: can't say enough about how friendly, professional and proactive all of the staff were. They all called our daughter by name and thus, made instant friends with us by going out of their way to be nice to her! While many, if not most of them were wonderful, Jiang made a great impression at check-in and whenever we saw her throughout our stay, as did our cleaning woman (whose name I have forgotten) and all of the restaurant and pool staff. While all were great, Rung, a manager at Sassi's restaurant, stood out as being unbelievable throughout our stay and really did all he could to make us comfortable the whole week. He was so friendly and helpful that our daughter developed a bit of a crush on him, which was very cute! For our farewell, he even organized a lantern (hot air balloon) for us to light and send off into the Thai sky! I really,can't say enough positive things about this place and would recommend it to any couple or family looking for a quiet, comfortable get-away! It was also a great base for day trips (we went to Khao Sok for an elephant safari/canoe ride and the James Bond Island/sea canoeing day, which were both great (booked privately before we left home, not through the hotel, but I saw many people arranging tours there too).

  • Stayed April 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wecareyou, Manager at Ramada Khao Lak Resort, responded to this review, May 4, 2011
Dear Wanderessa,
Sunny Greetings to Vienna/Austria !
We are glad to read that you and your family had an enjoyable and relaxing holiday in our resort.
All your suggestions will be noted and added to our improvement Action Plans.
We thank you for naming and highlighting our staff. They are very happy to get this recognition from our guests.
All the team thank you for your constructive review and ratings.
We look forward to serve soon.
Thank you
Your Ramada team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (272)
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Wiltshire
Level Contributor
53 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 2, 2011

Stayed for 5 nights from 17th April 2011.
Arrived early and told that hotel was full and that we had been given a complimentary upgrade to Jacuzzi Room.
The check in was effecient , polite and very freindly and we were quickly shown to our room.
The room is of a very high standard, we had one small problem with the shower and this was quickly rectified.
The buffet breakfast ranks among the best we have seen anywhere and caters for all tastes.
All areas of the hotel are very well maintained and clean & tidy.
Bar and restuarant food is of a very high standard and reasonably priced.
There are some good beach bars within easy reach.
Free cycles should you feel the need for some excercise.
Having stayed at many beach hotels in Thailand, Ramada Khao Lak is by far the best.
The level of service from all members of staff is outstanding so it's difficult to name any one in parrticular.
We will return to Ramada Khao Lak and would highly reccommend this hotel.

Room Tip: Have a nightcap at Sassi's bar
See more room tips
  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank flounder1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wecareyou, Manager at Ramada Khao Lak Resort, responded to this review, May 2, 2011
Dear Flounder1234,
Greetings from the Ramada Resort Khao Lak.
We appreciate your good comments and it will be shared with all team members including Front and Back of House starting from our gardeners, technicians, carpenters, roommaids, admins, cooks, service employees and more.
Thank you and we hope to serve you soon again
Your Ramada Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 2, 2011

Following a week in Phuket, Kao Lak was chosen for it's slow, quiet and relaxed atmosphere.

The resort itself is picturesque, quiet with a relaxed atmospere. It is very child friendly but don't let this bother you as it some how manages to remain quiet. The resort runs organised activities everyday ranging from themed dinner nights, free intro massage classes, free intro diving and pool side happy hours to yoga and kids activities.

1 Room (pool Villa) was amazing. Comfy bed, ample sized pool with two different pool side sitting areas to the electric spa bath and massive toilet / shower area.
2 Room service is prompt and nice with big serves and very reasonably priced for a hotel.
3.Breakfast was plentiful with lots of varous options leading to severe over eating!
4 Themed dinner nights provided for healthy, fresh and tasteful food with enjoyable entertainment.
5 Pool side happy hour every day was lots of fun and great value.

This hotels best quality would deffinately be the staff. Meeting the hotel general manager during a free cocktail hour was a pleaant surprise and even more so when he showed up to check on my wife after she hurt her foot off the hotel grounds. Communication can sometimes be an issue but staff promptly locate a colleague who was always able to understand our requests. We will sorely miss all the lovely smiles, bright and cheerful greetings and happy personalities.

If your chasing a relaxing holiday hit up the Ramada in Kao Lak and while you're there go on the elephant trek and bathing trip....

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank gqhickey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wecareyou, Manager at Ramada Khao Lak Resort, responded to this review, May 2, 2011
Dear gqhickey,

The entire Team thank you for your positive review and that you had a relaxing time with us.
Kindly contact us anytime for your next holiday.
Your Ramada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
170 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed May 1, 2011

The Ramada Resort Khao Lak was absolutely beautiful. We liked it so much we actually doubled the length of our stay there. The staff are incredibly helpful and willing to please. The facilities are fantastic and the food was delicious. Breakfast was amazing every day with a huge range to suit every taste. The tour desk lady gave us great advice and made all arrangements with ease. Even the transfers were in new, clean cars making the whole experience perfect. The guys at the pool bar mix some cool cocktails and I would strongly recommend you watch the sunset from either the pool or the beach directly behind it. We cannot recommend this resort highly enough. The only bad thing about the Ramada was having to eventually leave. I know this sounds like we've been paid for a great review but it really was a genuinely magnificent resort to stay in and we loved it. Thanks to all staff for making our stay the best holiday ever. We will definitely be back!

Room Tip: We booked via Travel Zoo and got a great rate.
See more room tips
  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wecareyou, Manager at Ramada Khao Lak Resort, responded to this review, May 2, 2011
Dear Tom_Masters,
We all here @ Ramada Resort Khao Lak appreciate that you had a good and enjoyable time.
Thank you for your rating and we hope many readers will choose our resort for their next holidays based on your experience.
With sunny regards
Your Ramada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 27, 2011

Stayed here with my husband for a week of relaxation and luxury and that's exactly what we got. The hotel was spotlessly clean, facilities were great and the staff excellent- really helpful and friendly and can't do enough for you. The buffet breakfasts were fantastic with a huge choice and great quality. The beach is right next to the pool (which is lovely) so you can choose where you want to relax. Along the beach there are loads of restaurants to choose from where you can eat with your feet in the sand looking out to sea. We felt like this was a second honeymoon and will definitely be returning and recommending to friends and family.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Essle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wecareyou, Manager at Ramada Khao Lak Resort, responded to this review, April 27, 2011
Dear Essle,
Greetings to the United Kingdom !
We appreciate your review and recomendations.
Please contact us if you plan your next vacation.
With sunny regards from the Ramada Resort Khao Lak.
Your Ramada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phuket, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2011

Our room's very clean and comfortable.There're many activites for us to do there.Every staff's enthusiastic to serve us especially your GM Mr.Michael, he's very friendly.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hudchew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wecareyou, Manager at Ramada Khao Lak Resort, responded to this review, April 20, 2011
Dear Hudchew,

Sunny greeting from Khao Lak.
Thank you for your feedback and we will share your comments with our team.
We look forward to welcome you back soon @ Ramada Resort Khao Lak.
Join our great offers on our homepage or call us directly for your next vacation.
"LEAVE THE REST TO US"
Your Ramada Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phuket, Thailand
2 reviews
5 of 5 stars Reviewed April 18, 2011

Thank you every each one of Ramada staff to served us with the best service, we have had such a wonderful long holiday with the family, thank you once again.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank yingyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Khao Lak Resort

Property: Ramada Khao Lak Resort
Address: 59 Moo 5, Tumbon Kukkak, Takuapa District | Takuapa District, Khao Lak 82220, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Khao Lak
#2 Top resorts Hotel in Khao Lak
#3 Spa Hotel in Khao Lak
#3 Romantic Hotel in Khao Lak
#4 On the Beach Hotel in Khao Lak
#4 Luxury Hotel in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Ramada Khao Lak Resort 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
Ramada Resort Khao Lak situated on the idyllic shores and pristine white sand of Khao Lak in PhangNga, Thailand, features 116 rooms and Villas, including 54 Deluxe Oasis Rooms, 22 Deluxe Lanai Rooms, 24 Deluxe Jacuzzi Rooms, 8 exclusive Ocean Front Villas and 8 Private Pool Villas.The resort features "Sassi's Beach Club " serving Thai and International Cuisine. ... more   less 
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Also Known As:
Ramada Resort Khao Lak Hotel Khao Lak
Ramada Hotel Khao Lak
Ramada Khao Lak
Khao Lak Ramada

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