I am so surprised that anyone could complain about the wonderful Mai Khaolak.
We have just left from having a 10 day stay at this resort. After staying at The sister resort Mai Samui in Koh Samui last year, we decide we would see what the hotel had to offer for our family.
As my husband and I were traveling alone this time we wanted to relax, unwind and experience a little of the culture of Thailand, and we were not disappointed.
I purchased through Agoda, 10 nights in a Deluxe room but thought I would email as I saw an offer on their website about an upgrade to a Pool access room.
I received a reply that day saying that they would honour their offer even though I had not purchased through the hotel directly. Great service already!
Once we arrived we were blown away by the resort and its beauty and ambiance and I was thrilled with the pool access.
Yes I must admit you can hear the air-con, but ours wasn't unlike our airconditioning at home, noise but nothing out of the ordinary.
Whilst the resort itself may not have activities running everyday. All you had to do was to ask the staff and they would help with organizing something for you. It is after all their low season! All resorts are the same this time of year in Khaolak.
In my personal opinion a hotel can be as luxurious and grand as can be, but is nothing without warm, inviting staff and we left feeling like we bid farewell to long lost friends. They could not have been more sincere, kind and accommodating. Nothing was too hard for them.
Our last night we were treated to a breathtaking 'romantic dinner' that the staff organized for us on their own accord. After arriving back from a visit into Khaolak Centre, we were driven by golf buggy to a MAGICAL table set up in the garden just for us. Tong the Food and Beverage manager, Jefferson F&B Assistant, Alpine Guest relations Assistant and the rest of the wonderful staff made our night one we will always remember.
We cannot thank them enough.
I highly recommend this resort to anyone willing to relax and unwind from the crazy life we experience back home. It is a family friendly, beautiful resort that I am excited to share with my children at the end of the year.
There is so much more I could say about the hotel, staff and area it would take all day. I offer my email address to anyone who is contemplating this resort and is worried about previous reviews to contact me as I am more than happy to give more information.
Thank you Mai Khaolak, Alpine, Jeffery, Tong, Karnganee, Namfon, Ada and all the other wonderful staff that made our holiday one we will never forget.
Until next time, Mr M and Miss S :)
Matt and Sally Webber firstname.lastname@example.org
- Official Description (provided by the hotel):
- Sister resort of Mai Samui Resort & Spa (Opening Q4 2012). ... more less
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