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“The good, the bad and the snagging list.”

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The Sands Khao Lak by Katathani
Ranked #16 of 70 Hotels in Khao Lak
Certificate of Excellence
Reviewed May 12, 2013

Spent 12 nights here in a pool access junior suite in April/May on a bed & breakfast deal, and we did enjoy it. I do agree with most of the previous reviews regarding the rooms - nicely designed but a bit poorly finished. Breakfast was what you would expect. Great pools, with plenty of sun beds. Wonderful staff. The one evening meal we had in the restaurant was a BBQ night dinner, advertised as " the finest meat cuts, served along side traditional sauces and salads fron across the kingdom", well this was without doubt the worst meal we had on this trip to Thailand, in fact it was probably the worst meal we have ever had in 10 Thailand trips ! -( and we were not alone in thinking this way). The good news is there are plenty of good restaurants up in the town where we never had a bad meal, despite several of the places we tried having quite poor reviews on TA.
During a heavy thunderstorm one day we had water pouring through a light fitting and down the inside of our room walls( we were at the end of the block), but staff were soon there and had us in another room, along the row, in minutes. Methinks the snagging list will get considerably longer as the monsoon season kicks in.
To summarise, - we did have a great time here. It is not very Thai in style, but is well designed. I do think that the whole build was finished in a rush, and there are problems to come as a consequence. There are plenty of eating options outside the hotel, including beach bars off to the
right as you go onto the beach. Loved the pools ! Take the breakfast, but then eat out.
Another point is that Katathani are currently developing the old Andaburi resort, which is between the Sands and the road, and this is to be a "luxury, budget resort" ,whatever that is, and this is to open Nov '13. A lot of the Andaburi staff are currently working/training at the Sands.
Would return to Khao Lak, but would probably give The Sands a few seasons to sort itself out.

Room Tip: Pool access junior suites are great, but have a good quality mozzie spray handy when you go out to t...
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  • Stayed: April 2013, traveled as a couple
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2  Thank Girston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Guest Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded May 13, 2013

Dear Girston,

It’s good to hear you’ve enjoyed your holiday at our hotel and we appreciate your feedback on TripAdvisor. Our apologies that the BBQ night did not meet your expectations and we have already passed on your review to our kitchen. Concerning the problems you have been facing in your room, we have already renovated and are convinced this incident will not occur again.
As you mentioned, the formerly Andaburi Resort is currently undergoing a complete renovation and expansion and will become our Budget Resort “The Leaf”. You may find more information on our website.
We hope to welcome you back soon at the Sands Khao Lak.

With warm regards,

Customer Relations Manager

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1,452 - 1,458 of 2,160 reviews

Reviewed May 11, 2013

We stayed at The Sands Resort 25 April 2013 on a My Deal $999 8 night special offer including a Junior Suite plus other incentives breakfasts dinners vouchers for spa ect. This was an excellent price which was far less than what the Deal was saying it was worbth over $3000. It was not worth that price although maybe worth a little more than we paid.

The Resort is new the suites are really lovely all modern plenty of wardrobe and drawer space the balcony was large and had glass around it and there was a lounger on the balcony very comfortable. The view was to the Ocean and over the pool just lovely. At night it was lots of lights on the trees ect which was very pretty. The pools were shallow approx 4ft 6inc deep no deep end. Pool bar in one which was for adults only having said that there were a few children there at Happy hour which was ok as the parents kept them under control so not too much noise.
The childrens pool was well equipped and although not far from the other pool we didn't seem to hear any noise from there and there were quite a few kids there. The Kids club looked good and from what I am told it worked well. Children under 4 were not allowed to stay in there unaccompanied. Games room and Gym well equipped.

The Spa was good for treatments full three hours approx BHT4500 but you could put some of your vouchers off it therefore it came down to $125 which is the price of one hour facial in Australia. Well worth it.

Breakfast was ok could have done with a few changes maybe added baked beans mushrooms to the menu just a little more variety would be good but otherwise it was good especiall having the coffee making machine with really good tasting coffee. All meals we had in the two restaurants were very nice. Alcohol was reasonable happy hour Bht all drinks including cocktails Bht 90 Normal prices Bht95 beer Bht 180 cocktail.

The beach was nice turn right and the first set of loungers and bar you come to has a masseus Bht400 oil massage and they were very good. If only one lady there and there are two of you dont be put off go along and she will be on her mobile and quick as a flash the other lady will be there.

Khoa Lak was not a holiday place only a few shops with same same in lots of restaurants but the town (if you can call it that) had no atmosphere. If you turn right (not left that was from the old entrance a new one now opened) out of the hotel entrance right and 50mts along a little cafe callled the Orchid fresh food cooked in the wok in front of you and at Thai prices eg Bht40 main dish and the lady does a lovely Pad THai and Penang Curry in fact every thing we ate there was good. You can buy your beer ect from the super Market Bht35 or buy them in the hotel shop bht50 Wine Jacobs Creek in the Super Market Bht595 cheapest you will find of Aussie Wine but there are some cheaper of other wine.

Good place to chill out we will definately go there again if we want to wind down. All the staff were lovely a smile and nothing was too much trouble.

Room Tip: We prefer second floor or highest 3rd floor more privacy also junior suites nearer the ocean rooms 1...
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  • Stayed: April 2013, traveled as a couple
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2  Thank candy1Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Guest Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded May 13, 2013

Dear candy1Perth,

We are delighted to read your excellent review on TripAdvisor. Please be assured that we will inform the kitchen about your feedback and maybe during your next trip to Khao Lak we can surprise you with some more variety at breakfast. Khao Lak is off the hustle and bustle of a city life, which is the perfect place for a relaxing holiday. You may also check for our packages staying in both Katathani Phuket Beach Resort and The Sands by Katathani, to experience both adventure and relaxation. We look forward to welcome you back on your next trip to Thailand.

Warm regards,

Customer Relations Manager

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Reviewed May 7, 2013

The Sands was one of the most comfortable hotels we've stayed at. We stayed over the Easter period and feared that the hotel would be crowded but we were very pleasantly surprised, there was never a queue in the dining room and there were plenty of sun beds available. The standard Sands rooms were spacious and very clean but we upgraded to the pool access room, which was very similar but a little larger and had access to a 100m infinity pool shared between 16 rooms. Travelling as a couple it was very nice to have this as a mainly adult facility, as we were told that they try to keep the families separate. The Talay Restaurant served excellent food at a reasonable price and right next to the beach. We also went to the Floating Market for their Thai night buffet, which was also delicious and reasonably priced. In fact, we found the hotel reasonably priced for everything, including the excursions. The staff were very friendly and welcoming and the service that we received was excellent. The local town is a 5 minute walk up the drive to the hotel and has a great variety of good restaurants and shops.
We make it a point not to return to a resort or hotel but we're making an exception with the Sands because we can't wait to go back.

  • Stayed: April 2013, traveled as a couple
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2  Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Customer Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded May 10, 2013

Dear Sue D,

We are happy to read your great feedback on TripAdvisor and delighted that you are willing to break your rules for us. We surely look forward to welcoming you back again to Khao Lak on your next visit.

Warm regards,

Customer Relations Manager

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Reviewed May 6, 2013

We stayed 8 nights in this new Resort, we stayed in a pool access room, and it was a very relaxing stay. Khao Lak is a quite area and the Resort is close to Khao Lak town centre, about 10 mins walk.

Part of our holiday package was 16 half hour massage at the Resort, I used them twice a day and was lucky to have the same lady every time and she was very good. Also we had 2 free dinners which we used at the Talay restaurant and the meals very great.

We only ate at Talay restaurant, close to the beach, for lunch and dinner and must say that all the staff there very good and an asset to The Sands.

This Resort is great for families with kids, great value for money and also there is a lot of activities for them. There is also a kids pool and a kids club. If you want a relaxing time, great place for that.

Only thing that we were disappointed with was the management, or the lack of senior management. I saw the second in charge quite a few times either at breakfast or lunch and I even spoke to her on one occasion. She was not interested in talking to any of the guests, which I find very unusual as in most Resorts that we stay even the General Manager makes an effort to speak to some of the guests.

Room Tip: Pool access rooms are wonderful.
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  • Stayed: April 2013, traveled as a couple
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Thank suekunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Customer Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded May 10, 2013

Dear suekunda,

Thank you for your great feedback about our hotel and services on TripAdvisor. We are glad to hear that you have enjoyed your stay with us. We are sorry if you experienced any inconvenience and will surely strive on improving all our services to make your next visit even more memorable.

Warm regards,

Customer Relations Manager

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Reviewed May 6, 2013

My 5 days stay at The Sands Kaolak was unforgettable. They gave me and friends a lot of activities such as Yoga class, walking exercise by the sea, cocktail class. Every staffs at hotel are always very helpful, polite, and friendly. The room (JR. pool access) is clean, functional, and relax. I definitely recommended this hotel for your choice of accommodation at Kaolak ;)

  • Stayed: May 2013, traveled with friends
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1  Thank Jean_denim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Customer Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded May 10, 2013

Dear Jean_denim,

It’s great to hear that you and your friends enjoyed your stay here at the Sands and we appreciate your great feedback on TripAdvisor. We look forward to hosting you and your friends again on your next journey to Khao Lak and will surely be ready to entertain you with our activities.

Warm regards,

Customer Relations Manager

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Reviewed May 3, 2013

My partner and I recently stayed at The Sands for eight nights. The location was great, with direct beach front access and a short walk to the main shopping/ dining strip. The beach was not as nice as others I have been to in Thailand and there were stingers on the one occasion I swam there, but it was still very picturesque and I enjoyed sitting on the lounges overlooking the clear blue ocean. The resort facilities were of a great standard and maintained very well - I imagine the resort grounds will become even nicer with time as the vegetation becomes more established. We loved that there was a 'quiet' pool to allow us to relax, while there was a separate pool to cater for the children. The breakfast food served at the Floating Market buffet was good, with a large variety available. We ate dinner at Talay restaurant twice and found the food of a very good standard and the view was lovely.

We booked a Seaside Junior Suite and after checking in late at night, we awoke to see we had barely a glimpse of the ocean from our ground floor terrace. As these rooms are advertised as having an ocean view I approached reception to ensure we had been allocated the correct room type. We were told it was a seaside junior suite, but we were offered the option to move to another room on a higher floor. We moved to our third floor room and were so thrilled with the exceptional ocean view. We very much appreciated the service offered to us in arranging this move. The room amenities were good and the standard of housekeeping was excellent. The free wi-fi was fast and accessible everywhere on the resort grounds.

The service provided by the staff made our holiday very special. All of the staff were polite and said hello with a smile wherever we went. The housekeepers, staff at the fitness centre and bar staff at the Coconut bar were stand-outs in terms of friendly service. We loved that they played music at the Coconut bar and the guys danced around with big smiles as they served us. During our visit to Thailand we also visited the more established Katathani Phuket and the service there was very disappointing in comparison.

Overall, a great resort for a relaxed getaway.

Room Tip: Junior seaside suites on levels 2-3 are best for great ocean views, while ground floor is better for...
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  • Stayed: April 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
1  Thank s0phiestravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Customer Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded May 10, 2013

Dear s0phiestravels,

Thank you for your great review on TripAdvisor. We are glad to hear you have enjoyed your stay with us and look forward to welcoming you back at the Sands next time you visit Khao Lak.

Warm regards,

Customer Relations Manager

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Reviewed May 1, 2013

Stayed at the Sands for 8 nights in late April. Travelled with my husband and 1 year old son. We enjoyed a really nice holiday at the Sands. The hotel is nice and the rooms are spacious and very clean. We had a seaside room with a great view of the ocean. We used the services of a babysitter daily in the kids club, the ladies were fantastic with our son and made us feel very comfortable leaving him in their care.

We have previously stayed at Katathani. They are both great resorts but we would go back to Katathani over the Sands. I prefer the food and dining options at Katathani as well as the location. I was also disappointed the Sands does not have the poolside massage service we loved at katathani.

Overall a really lovely family holiday.

  • Stayed: April 2013, traveled with family
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Thank Rjmoore1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katathani1, Customer Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded May 10, 2013

Dear Rjmoore1979,

Thank you for your feedback on TripAdvisor. We are glad to hear that you enjoyed staying at both the Sands and also Katathani Phuket Resort.
Our Thai Massage Pavilions overlooking the Andaman Sea have been positioned off the pools, away from the hustle and bustle, to create an area of complete relaxation.
Should you plan to return to Khao Lak we will gladly welcome you back at the Sands Khao Lak by Katathani.

Warm regards,

Customer Relations Manager

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Additional Information about The Sands Khao Lak by Katathani

Address: 10/18 Moo 7, Petchkasem Road | Khuek Khak, Takua Pa, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 70 Hotels in Khao Lak
Price Range: $73 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Sands Khao Lak by Katathani 5*
Number of rooms: 316
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