First and foremost the initial thing I have to say is that the resort and it's location are absolutely stunning and way more than we ever expected for a resort located just out of Khao Lak town. Like many previous reviews we also took up the deal advertised in Australia and being yearly travellers to Thailand for the past 7 years we wanted to try something different, the thought of a resort catering only for adults was an instant yes let's book.
I have taken the time to review previous feedback and one thing that has stood out is when people make "suggestions" or "raise a concern" the response from management has been either comical or very tongue in check replies like it's an attack on the service and resort which they are not and nor is the following from our experience. The main point I would like to make is that this review is our experience doesn't mean it will be the same for the next arriving guests. :)
After arriving on a 12 hr flight we were greeted warmly at the airport and boarded our ride to the resort, it's only a small thing but with other establishments that collect you a crisp cool bottle of water awaits you along with the ride, this wasn't the case and we had to ask to stop to buy some. Check in was smooth and hassle free and we were quickly escorted to our room which was large spacious and very inviting.
The accommodation was excellent and private and secure and certainly made you feel like not leaving the room which of course we did. The grounds are beautiful and well maintained heading down towards to fantastic pool area where you have plenty of choices to sit and relax and watch the world go by. I know it has been mentioned before but having some staff wandering around taking orders for drinks or food would be advantage as for the most part you have to get up and head to the pool bar or to the beach restaurant to place an order which they happily bring to you anyway.
We ate at all the food establishments on site and have to say that the quality was outstanding and really good value for money. The food is fresh and depending on which waiter you get served with a smile. We also ventured outside the front gates to the local family run restaurants over the road which was also excellent value for money, there are a few beach eateries as well which we only tried one very close to the resort.
The following are a few things we experienced and they are not meant as a whinge more as things we observed and felt could have made us vote a 5 star rating.
Bike Hire- we approached reception to ask about bike hire, they had no idea and referred us to the pool bar(other end of the resort), pool bar then told us reception are the ones to ask?. Finally got it sorted but we feel that being front of house these simple things should be known.
Food: reception informed us that the only eateries are the ones on site or in Khao Lak via the shuttle bus(fee of course), there are food establishment at the front gate as well as along the beach plus down the beach are other resorts where you can eat as well.
ATM: Reception informed us there was no ATM on site and Khao Lak was the closest, in fact there is a Bangkok Bank ATM located at the mini mart left of the front gate. TIP- they seem to place out of order on it during the day we think to stop tourists draining it, try after 6pm as we had no problems. :)
Pool: For the first 4 days of our stay there were no day bed mats so we used just towels as we asked the pool staff who didn't know, then suddenly 5 days later the mats appeared. They may have been getting cleaned but no one seemed to know. You are provided with 2 beach towels in your room which is great however sometimes you need to grab a spare one especially after a storm ect so when we approached the 2 men sitting pool side with the towel trolley to get another we were informed that there are no towels after 2pm. We have stayed at resorts twice the size of Beyond and never had a towel shortage.
Music: eating at the beach side restaurant we found that on 3 days running the music seemed to be on repeat and not just a series of songs but the same song over and over again, although humorous at first it soon became annoying and when we mentioned it to the staff they seems shocked like they couldn't hear it them selves. We thought we were the only ones until a number of other guests also started requesting they change it.
Overall our stay here has been wonderful and we certainly would recommend it to family and friends alike, the resort is a beautiful place to escape the day to day grind of life and with a few little tweaks could be outstanding in our opinion. This is our 3 rd time in Khao Lak and we certainly will be back, would we stay here again?, yes we would :).
- Official Description (provided by the hotel):
- "Creating memories, in romantic location... Beyond Resort Khaolak." Unspoiled sands, untouched nature, and undisturbed relaxation; Beyond Resort Khaolak is situated an hour north from Phuket International Airport. Famed for its white beaches, slow life style, and natural surroundings Khaolak is the quieter alternative to Phuket. Jungle-clad mountains, nature-based excursions, and boat rides are activities of choice. On the beach, looking out towards the Andaman Sea nothing stands in-between you and horizon's edge. Offering 177 luxurious villas in contemporary Thai-Style, Beyond Resort Khaolak brings the finer things in life right to your villa door.For our active guests we now offer Scuba Diving all year round.Note, this is an couples resort and allow only guests age 18 and older. Please note that if you pay your hotelbill by credit Card the hotel will charge you a 2% bank processing fee ... more less
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