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“Overall...ok”

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Palm Garden Resort Khao Lak
India
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Overall...ok”
3 of 5 bubbles Reviewed January 12, 2013

The rooms are comfortable, the amenities are average. Don't expect 24 hour service though, this is a small resort and the staff leaves at 9pm and you are pretty much on your own. Had toilet overflow issues and air condition leakage in the night which got dealt with only in the day. All in all we liked the peace and quiet. Free wifi helps when the TV has nothing in english! The beach and town are a good walk away but the pool is nice. Overall experience was good with a few glitches. Beds are comfy but the pillows are rock hard. Please remember that you are in a tropical place and mosquitos, bugs, lizards, etc. are part of the territory. Go prepared. We dived with Sea Bees and loved it. Please read related review for them.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank avtaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 reviews from our community

Traveler rating
    33
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
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English first
Huntsville, Alabama
Level Contributor
244 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
2 of 5 bubbles Reviewed March 26, 2012

With the prices that we paid for that hotel, we were hoping for something amazing...but were disappointed...

The staff is amazing. Couldn't say anything bad about them at all. welcoming and helpful...

Now onto the rooms. upon entering, we were impressed. Looked clean and comfortable. Until we entered the bathroom. There was a stench of swamp and mildew that overran the place, the toilet was leaky, and hot water was not a constant. Another major issue was that it was infested with mosquito. we were being bitten in all hours. I had to go out and get insect inscents to keep them at bay. The staff all disappears by 8pm every night, and we had one night there without water for about 5 hours, and no one to reach by telephone or any other means.

The only reason we stayed there was because it was recommended by Sea Bees diving company, as they are attached to the hotel. I will dive with Sea Bees again if I ever return to Thailand, but will stay at another hotel...

Room Tip: The hotel next door has great rooms, from what I'm told...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PinkPanda1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holger S, Inhaber at Palm Garden Resort Khao Lak, responded to this review, September 16, 2012
Dear Pink Panda
Thank you for your review and we would like to answer your concerns.
We know that our prices are very much in line with the going rates and, in fact, are considered to be quite competitive.
Unfortunately, the infrastructure within the Khao Lak area means that the whole area suffers from power cuts, not just ourselves, and these tend to occur in the late afternoon/early evening at a time of maximum use.
We do realise that mosquitoes can be a problem, especially at dusk, but we try to avoid the heavy chemicals used by many resorts and instead use natural repellents such as citronella to contain them as much as possible.
We apologise for the staffing issue you experienced. This was a one-off situation and was quickly rectified by the Manager.
We do hope though that we can welcome you back in the future and that you had a pleasant stay overall in Thailand.
Your Palm Garden Team Khao Lak
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Garden Resort Khao Lak

Property: Palm Garden Resort Khao Lak
Address: Petchakasem Road 33 / 3 | Khuk Khak, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 58 Specialty Lodging in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palm Garden Resort Khao Lak 3*
Number of rooms: 13
Official Description (provided by the hotel):
Amidst a beautiful tropical garden, the Palm Garden Resort Khao Lak is comprised of ten bungalows now, located around an inviting large pool with waterfall and jacuzzi..... a perfect place to relax. ... more   less 
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