We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We were hoping for better.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Palm Garden Resort Khao Lak
Huntsville, Alabama
Level 6 Contributor
245 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
“We were hoping for better.”
Reviewed March 26, 2012

With the prices that we paid for that hotel, we were hoping for something amazing...but were disappointed...

The staff is amazing. Couldn't say anything bad about them at all. welcoming and helpful...

Now onto the rooms. upon entering, we were impressed. Looked clean and comfortable. Until we entered the bathroom. There was a stench of swamp and mildew that overran the place, the toilet was leaky, and hot water was not a constant. Another major issue was that it was infested with mosquito. we were being bitten in all hours. I had to go out and get insect inscents to keep them at bay. The staff all disappears by 8pm every night, and we had one night there without water for about 5 hours, and no one to reach by telephone or any other means.

The only reason we stayed there was because it was recommended by Sea Bees diving company, as they are attached to the hotel. I will dive with Sea Bees again if I ever return to Thailand, but will stay at another hotel...

Room Tip: The hotel next door has great rooms, from what I'm told...
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1 Thank PinkPanda1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holger S, Inhaber at Palm Garden Resort Khao Lak, responded to this review, September 16, 2012
Dear Pink Panda
Thank you for your review and we would like to answer your concerns.
We know that our prices are very much in line with the going rates and, in fact, are considered to be quite competitive.
Unfortunately, the infrastructure within the Khao Lak area means that the whole area suffers from power cuts, not just ourselves, and these tend to occur in the late afternoon/early evening at a time of maximum use.
We do realise that mosquitoes can be a problem, especially at dusk, but we try to avoid the heavy chemicals used by many resorts and instead use natural repellents such as citronella to contain them as much as possible.
We apologise for the staffing issue you experienced. This was a one-off situation and was quickly rectified by the Manager.
We do hope though that we can welcome you back in the future and that you had a pleasant stay overall in Thailand.
Your Palm Garden Team Khao Lak
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

61 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Hotels you might also like...
Travelers also viewed these Khao Lak hotels
0.0 mi away
JW Marriott Khao Lak Resort & Spa
0.0 mi away
The Waters Khao Lak by Katathani
0.0 mi away
Moracea by Khao Lak Resort
Show Prices
Show Prices
Show Prices
0.0 mi away
#9 of 69 in Khao Lak
778 reviews
0.0 mi away
Kantary Beach Hotel Villas & Suites Khao Lak
0.0 mi away
Chongfah Beach Resort
Chongfah Beach Resort
#1 of 69 in Khao Lak
540 reviews
Show Prices
Show Prices
Show Prices

Been to Palm Garden Resort Khao Lak? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palm Garden Resort Khao Lak

Property: Palm Garden Resort Khao Lak
Address: Petchakasem Road 33 / 3 | Khuk Khak, Khao Lak 82190, Thailand
Location: Thailand > Phang Nga Province > Khao Lak
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 60 Specialty Lodging in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palm Garden Resort Khao Lak 3*
Number of rooms: 13
Official Description (provided by the hotel):
Amidst a beautiful tropical garden, the Palm Garden Resort Khao Lak is comprised of ten bungalows now, located around an inviting large pool with waterfall and jacuzzi..... a perfect place to relax. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Travelocity, TripOnline SA, Agoda and Booking.com so you can book your Palm Garden Resort Khao Lak reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing