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“good nice hotel but not impressed”

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Centara Seaview Resort Khao Lak
Ranked #29 of 69 Hotels in Khao Lak
Certificate of Excellence
Reviewed February 26, 2014

as i have been in a few centaras already i was expecting a top hotel. the checkin in and out took a lot of time lobby was nice but i could not get away the impression that they were not well trained. unfortunately we got the room which were at the end of the hotel complex, nice family friendly rooms but only 25 meters from mc donalds. the pool are great but not very clean but good for families. breakfast was medium nothing special at all . overall was ok but was defenetely expecting more from centara. we will try other hotel in khoa lak.

  • Stayed: February 2014, traveled with family
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3  Thank zomar73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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855 - 861 of 1,485 reviews

Reviewed February 20, 2014

if you add the name Centara to a hotel one starts getting an image of luxury class excellent service impecciable line of products on offer. But if you give the staffers a little breather these guys are doing very well settling in from a 3or 4 star resort into a Centara standard one needs to give them sometime. The management is training them well and the spread of the bufffet is pretty nice. Excellent choice of dinner areas and good variety. Khao Lak itself is a nice laid back pretty as hell place so soak in the sand enjoy the smaller and finer things one has on offer and relish it.

Room Tip: me and my mate wanted to soak all the luxury in so we went for a private pool villa beautifully main...
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  • Stayed: December 2013, traveled as a couple
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2  Thank ajaybathija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

We had the pleasure of staying here in January, being to Thailand several times, this was however our first time in Khao Lak and we really enjoyed our 9 days in this beautiful spot!
We arrived late evening, and was warmly welcomed by the front desk staff. Who kindly showed us to our room on the Seaside. The hotel is devided between a small street with hardly no traffic. On the seaside you have hardly no seaview, except if you book one of the bungalows which are also very nice indeed, the rooms turn out to a nice garden. The Seaview area have a larger pool and a somewhat child friendly pool with a pool bar, probably the attention was to the more mature guests but the pool was mainly used for children and the bar hardly. Should you not like the pool, you have the sand between your toes with an instant and the beautiful sea right there as well. On the Garden side you have a much larger pool area with a children pool, a swimming pool and a "spa" pool, it is a very large area I would say and with plenty of space to the guests.

Travelling with an infant for the first time we were very curious on how it would go but we had no problems what so ever. We arrived late on the first night and enjoyed a meal in the restaurant by the beach. Compared to other places in Thailand and in the area, it was very expensive but tasted wonderful.
The breakfast is really nice with a lot of various options.

The staff at the resort are very friendly and very attentive and helpful. Not all speaks perfectly English but when we have been travelling in Thailand before we did not really think it was a big problem at all and nothing we expected either.

The hotel is excellent when travelling as a family a lot of sport activities during the day. And we would definitely return should we choose Khao Lak as a destination in the future.

Room Tip: The hotel also have a separate building close to the main street, I would recommend to ask for rooms...
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  • Stayed: January 2014, traveled with family
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2  Thank TheTrueGreatDane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2014

We booked a villa about a month ago and wanted to arrive a day before (add an ekstra night). Therefore I have written to the hotel twice to change my reservation (Do to all the problems with check in that I have read about, I wanted to be sure that they would put it in their system as one reservation so that we wouldn’t have to change room after one night, so therefore I haven’t booked the night myself).
I have had no reply at all.
It is really worrying that the communication is that bad. I can understand that one e-mail slip, but not two!
Hope I can change this review to the better soon.

  • Stayed: February 2014, traveled with family
    • Service
2  Thank Kristine k K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

The hotel is no more than three stars ,all areas are clean and tidy ,staff very friendly and helpful food excellent, particularly the new year eve buffet,, the new year show entertainment was very poor , band was dull, compare seemed like she wanted it over and done with, nearly had new year 10 minuets early .
My room was kept clean and tidy ,even folded my garments that I had for washing.,swimming pool was maintained at least twice a day (tested) a quiet location just what I was looking for..

I would use. Hotel again if I go back Khaolak ,

Room Tip: Do not bother to pack pool towels they are supply's as required!!
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  • Stayed: December 2013, traveled solo
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1  Thank Kevan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

I agree complains with staff at reception but waiters, housemaid etc... were professional . Yes, we waited also 45 mn to get a room surely much more wether I did not ask to promptly met the manager . Mr Dop came and fix everything within a minute and upgrade us to a pool villa . Location is wonderful. Sand pure white, water clean and our room was in excellent shape, clean, big and with disable access. Two huge swimming pools , one at backside of hotel for kids including tobbogan and games one and one front ocean will stairs to enter in water slowly. Buffet are very cheap regarding numerous choice as breakfast . I enjoyed the sunset on little lighthouse on the beach. Restaurant and town shops are at walking distance, sincerely I spend an excellent journey and I will come back soon. Thanks Mr Dop.

  • Stayed: December 2013, traveled as a couple
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5  Thank jeanp22002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2014

This hotell is going down! It want to be 5 star but reaches 3 in my opinion. Poor service.

3 out of 4 people foodpoisoned on the extremely ecpensive new year buffet. Probably from the oysters.

Stopp in the toilet in our room two times. Faeces (human defekates) all over the bathroom without removing our ( or letting us) clothes, toothbrushes, diving equipment etc. The second time the staff finally suddenly disappeared without any information. We had to move to another room at 23.00 with to kids. Funny...

Denied hotellroom beside cotravelling family as promised. Tried to force us to upgrade and later we found out that our room type was fully booked. Who's problem is that!?!

Overprized:
For example selling nektar from the box as "fresh pressed juice" for 7(!)euros per glass. That would be cheaper anywhere in Norway.

Stay out of the restaurants - they are really poor and overprized.

Ok beach, clean. Never clear water. Nothing to see when snorkelling. Small surfwaves every afternoon. Ok poolarea but great lack of sunchairs.

  • Stayed: December 2013
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3  Thank Rikard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne D, General Manager at Centara Seaview Resort Khao Lak, responded to this reviewResponded January 7, 2014

Dear Rikard R,

Thank you for your comments on Trip Advisor. We do appreciate feedback both positive and negative as it is through this information we are able to improve on what we offer.

Centara Seaview is a 4 star property although, we do offer many facilities you would also find in a 5 star resort, one of these includes an external run clinic for the convenience of our guests linked to the towns Doctor. There are no reported cases of people being sick and I can assure you comments like this we do take very seriously.

The New Years Eve buffet dinner on the beach included;- complimentary cocktail on arrival with entertainment by our in-house duo, wishing lantern given to every room, extensive buffet including lobster, New Zealand Oysters, fresh BBQ seafood and steak, Thai and international cuisine, fire dance show, Broadway Cabaret Show, live 3 piece band, 8 minutes of fireworks on the strike of midnight and prize draw including many free nights at various Centara hotels and resorts throughout Thailand - all of this for Euro 88 per adult and kids half price...

I was sorry to read of the issue experienced with your toilet and can appreciate the inconvenience especially with our team having to go back a number of times to keep clearing it only to have it blocked again. Engineering have been briefed in future should they need to attend to a guest blocked toilet to ensure guests are requested to remove their personal belongings.

With regard to room allocation a “request” to have rooms close together is just that a request and while we will do our very best to accommodate such a request it is not always possible especially when it is high season, the hotel is running at full and many guests are staying for long periods of time. I do appreciate though that sometimes to upgrade guests from hotel room to a pool villas is not always wanted.

Thank you for your price analysis not sure where you were drinking but in Centara Seaview chilled juice and fresh juice is charged at THB 130 and 150 respectively, that is equivalent to Euro 2.8 – 3.3 respectively.

Your comment on our restaurants and food quality without detail is very difficult to address and improve and certainly is not reflective of our intentions or of the general comments received so far from other reviewers, I would be happy to discuss further.

With regard to snorkelling / diving, Khao Lak is the gate way to the Similan islands which are well known throughout the world and in fact are rated in the top 10 dive sites so really not sure where you were snorkelling or if you just caught the ocean on a bad day.

Once again thank you for your comments.
Kind regards
Wayne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Seaview Resort Khao Lak

Address: 18/1 Moo 7 Nang Thong Beach | Khuek Khak, Takuapa, Khao Lak 82190, Thailand (Formerly Khaolak Seaview Resort & Spa managed by Centara)
Location: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Khao Lak
#20 Family Hotel in Khao Lak
#22 Spa Hotel in Khao Lak
#25 On the Beach Hotel in Khao Lak
#27 Luxury Hotel in Khao Lak
#32 Romantic Hotel in Khao Lak
Price Range: $56 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Seaview Resort Khao Lak 4*
Number of rooms: 250
Official Description (provided by the hotel):
The Centara Seaview Resort Khao Lak is found right on Nang Thong Beach, an extensive stretch of sands framed by the emerald blue waters of the Andaman Sea and renowned for its gorgeous sunsets, and backs against a lush background. This four-star resort occupies a large area of land filled with a myriad of facilities that includes four swimming pools, two of which have a waterslide, a great spa, a fitness centre, tennis courts, a squash court, and age-specific kids’ clubs. There also is a children’s playground and a wealth of activities and facilities to keep both adults and younger guests busy and happy. There also are five restaurants and bars. Located steps away from the beach or scattered around the gardens, the 230 rooms, family-friendly residences and villas make for comfortable retreats for couples, families and groups of friends travelling together. All guestrooms offer ample living space (from 51 to 144 square metres) including a balcony or terrace with views of the gardens or ocean vistas, and free Wi-Fi, while the pool villas provide privacy. The resort is a one-hour drive from Phuket International Airport, and is a perfect base to explore the Similan and Surin island groups, discover the neighbouring national parks, and enjoy an adventuresome holiday. ... more   less 
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Also Known As:
Khao Lak Seaview Resort And Spa
Khao Lak Seaview Hotel Khao Lak

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