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Khao Lak
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All reviews happy beach nest restaurant beach grill beautiful hotel sea restaurant coconut seafood merlin resort swimming pools are lovely chilled holiday a free shuttle bus swim up bar large walk in shower concrete wall deluxe room half board rooms are spacious all inclusive package
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Reviewed January 15, 2020

The room was great, spotless clean, big room, comfy bed and pillows. There are three swimming pools which are good for relaxing. All the staffs are friendly and caring, by the way, Kid's club should have more variety of toys.

Room tip: pool access
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank thatawatp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreemPanton, Guest Relations at Le Meridien Khao Lak Resort & Spa, responded to this reviewResponded January 15, 2020

Dear thataawatp,

Greetings from Le Meridien Khao Lak Resort & Spa.

Thank you for choosing our beautiful resort as your preferred residence during your recent visit to Khao Lak and for taking your valuable time to write to us. The feedback about your experience during your stay is of great value.

At Le Meridien we apply our best to ensure guests have a memorable stay with us, and that our service, facilities and the guests experience meets their expectations.

We are delighted to see that you stay with us met your expectations and therefore our standards. we highly appreciate your positive feedback about our rooms, pools and associates. Your kind words will be shared with our team and we will certainly recognize the respective departments for their efforts in delivering outstanding service.

It is through valued guests that share their experience, as you have done, that we can make sure our resort is delivering what our valued guests expect.

If there is anything we may assist you with, please let us know.


Sincerely,

Dreem Panton
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

I will start by saying I’m a frequent international traveller and we travel as a family of 4 . We have a minimum of 7 holidays a year and I only book 5star hotels only ! So I’m not a novice to family holidays .
I give credit where it’s due and will point out the negatives too.
This is not a family/child friendly hotel !!
It’s good for nuns/church /monks/prayer group retreat .

Positives
Good and free WiFi
Staff is friendly and approachable
It’s peaceful and serene
Rooms are very clean
It’s calm and beach is picturesque
Clean pools
Facilities are clean .
Oaty in the Nest restaurant works hard .
Most staff is always smiling for a few seconds at all times and try to be hospitable at all times
The breakfast is good .
Shuttle bus is reliable
JIJA in the beach restaurant is very cheerful , polite , kind and happy . Well done to her .

Negatives
Not worth the price at all!! It’s a 3star hotel not 5 star !
We were all inclusive but it was very limited.
It’s very remote and way out town and everything.
The most boring and dull hotel in the world. Grey dull buildings no decor . The blocks look like a prison.
No mini disco for kids , no entertainment team . Kids can only swim and nothing else.
Kids club is boring and not very interactive
Hotel is not in Phuket and far from Phuket !
We were booked in to a twin room for 2 yet there was 4 of us . Paid for 4 given a room for 2 and they squeezed in a sofa bed! ( room 2311).
2 adults and 2 kids no privacy yet we were promised a family room . Then given 3 beds and told we need to share a bed with one child !! Surely they could have given us a family room . Please avoid this hotel!
I was so exhausted after flying 14 hours in the plane, plus waiting 2.5 hours in Dubai , then just under 2.5 hours from Phuket .
Food is limited and not varied , they lack variety . This is the worst in terms of food especially for all inclusive.

EXCURSION BOOKED VIA HOTEL IS A WASTE OF MONEY ( GAT is the company name) . It was meant to be a full day and we were done by 1pm.
Dinner buffet is the worst -no cooked veg they have a few at breakfast .
By day 3, I stopped having dinner after waiting on day 2 for drinks till we finished our meal and left !
In the Nest restaurant you have to wait a minimum of an hour for your lunch , with hungry children
No hotel entertainment , no animation team or anything interactive.
Kids club is boring and just a video game and a ball pit ! Just swimming for kids no fun slides for kids or anything
Drinks for all inclusive are extremely limited and you can only have bottled water from 11am . On some evenings all we had was water or one at dinner . Drinks are only served at meal times
The hotel is boring , depressing and dull
No snacks in between meals so be prepared to starve .
Not a typical all inclusive package
You wait an hour for food at Lunch as they are short staffed .
You have to pay for Mini bar , so don’t drink or eat anything in the hotel room . You will be charged triple the price !!
Room service is super expensive!!!

Oaty is very helpful but overworked and sometimes is under so much pressure she can’t help as Much , although one day she told me to go and make my own tea at the tea station !!!
PAI - manager is not helpful at all, did nothing to help or for us when my son was verbally abused for singing by a horrible French/Russian couple . My son was petrified after he was abruptly screamed at ! They actually giggled amongst themselves when I told them what had happened. They thought it was funny that a young child was scared.
You have to keep signing for food and drinks . They should , just get all inclusive bands , half board and breakfast arm bands rather than to check room number and make guest sign all times .

Date of stay: January 2020
Trip type: Traveled with family
2  Thank Goldiesmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adventurer791246, Manager at Le Meridien Khao Lak Resort & Spa, responded to this reviewResponded January 13, 2020

Dear Goldiesmummy,

Greetings from Le Meridien Khao Lak Resort & Spa!

Thank you for choosing our beautiful resort as your preferred residence during your recent visit to Khao Lak.

Thank you for taking your valuable time writing us about your experience with us. Your feedback is of great value and allows us to improve in the required areas.

Thank you for your great feedback about our resort’s WiFi, cleanliness, picturesque beach, serene environment, hospitable associates, and shuttle bus. We will certainly ensure to recognize our team for their outstanding efforts.

We sincerely regret to learn we were not able to deliver towards your expectations or our standards in regards to the all inclusive package, hotel décor/ design, food variety, food quality, Kids Club, entertainment, excursion program, service delivery and overall service handling. We have discussed your feedback into detail with our team and will follow up to ensure immediate improvement in our operations standards and facilities.

Please accept my sincerest apology for the inconvenience caused. I understand clearly the frustrations and doubts that you have experienced and would like to assure you that your experience has not gone unnoticed.

Thank you once again for your detailed feedback. It is through valued guests that share their experience, as you have done, that we can make sure our resort is delivering what our valued guests expect.

We all look forward having the opportunity to welcome you back to our resort in the near future.

Yours sincerely,

Jan-Hein Breitschaft
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

We stayed here over the Christmas holiday.

First I will give the positives for the hotel. It is new, clean, and has nice facilities. Housekeeping was fine. The pizza restaurant is surprisingly good. The Christmas buffet was very well done and reasonably priced. Also, the staff at the pool bar and the beach bar are wonderful. They are an asset to the hotel.

Now for the negatives. As a Titanium member, we received zero perks besides a hand written card and a note written on our room mirror. The rate we booked included breakfast so we chose the welcome gift of 1000 points instead of breakfast for two. When we asked the staff if there were any other benefits, we were told we would have a 20% discount off f&b. This would have been expected anyway. We booked a family room and at first we thought that no room upgrade was available that could accommodate a family. Later we noticed that there are pool access family rooms that we were not given. On the last day my son noticed a sign that said free ice cream for Marriott Bonvoy members for a two hour period. It would have been nice if someone had mentioned that earlier. Ironically the woman in line before us told us that she joined Bonvoy during her stay but the free ice cream didn't matter because she was on the all inclusive package. My suggestion to the management is to offer something, anything, to the Bonvoy members. An obligatory fruit basket, a piece of cake or dessert sent to the room, or a voucher for two free dinks. It was so disappointing to receive nothing in addition to the 20% f&b discount and 1000 points welcome gift that we are always given as Bonvoy Titanium members.

With that said, during our stay it appeared that the majority of the guests were on an all inclusive package. Also, since it was Christmas time, the majority of the guests were escaping the Russian winter weather for the beautiful Thai weather. While the food was okay, the menu was very limited. We could tell that it was geared towards an all inclusive food and beverage crowd with nothing spectacular offered on the menu. One day we ordered a Cobb Salad that was very small and poor quality with browned avocado. I sent it back and assume it had been pre-made to accommodate an all-inclusive crowd.

As far as the family room, my advice is not to choose one. If you can get adjoining rooms then that would be much better. The family room has one entrance into the room with the king bed. The attached room has a room with two twin beds and the table area is basically around the corner in the twin room. The table area provides no benefit for a place to hang out our use because it is so out of the way and does not provide a sofa area.

I will provide a few more things for management to consider. Provide more sun loungers or enforce the sign claiming that the hotel will clear loungers not being used for a certain amount of time in the morning. At breakfast it would be nice if the staff helped guests find a table to sit at instead of leaving them to fend for themselves finding a table. Also, it would be nice if the breakfast staff took coffee orders instead of making the guests find their own coffee. The breakfast staff should also make sure to replenish silverware and napkins at the tables. Another suggestion is for the hotel to make sure there is someone at the drop-off point to greet a guest when checking in.

Overall, I would like to point out that this hotel is fine if you are on an all inclusive package or get a good rate. However, if you are paying high season rates or have Marriott Bonvoy status, I would avoid it. There are so many other options in and around Phuket. This was our family's twentieth trip to Thailand and our stay at this hotel was our biggest disappointment as far as a hotel. I admit that perhaps our expectations were too high. So if you stay at this hotel, do not set your expectations high and you may be pleasantly surprised.

Date of stay: December 2019
1  Thank SJK2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adventurer791246, Manager at Le Meridien Khao Lak Resort & Spa, responded to this reviewResponded January 13, 2020

Dear SJK2000,

Greetings from Le Meridien Khao Lak Resort & Spa!

Thank you for choosing our beautiful resort as your preferred residence during your recent visit to Khao Lak.

Your feedback about your experience during your stay with us is of great value to us. Thank you for taking your valuable time writing us.

Thank you for your great feedback about our resort’s cleanliness, facilities, Pizzeria L’Uccello, Christmas Eve buffet, Housekeeping team and team at our Bamboo Pool Bar and Coconut Joe’s Beach Bar. We will certainly ensure to recognize our team for their outstanding efforts.

We sincerely regret to learn we were not able to deliver towards your expectations or our standards in regards to Elite benefits delivery, overall food quality/ variety, Family Room, Sun loungers, breakfast service delivery and welcome delivery at the front entrance. We have discussed your feedback into detail with our team and will follow up to ensure immediate improvement in our operations standards and facilities.

Please accept my sincerest apology for the inconvenience caused. I understand clearly the frustrations and doubts that you have experienced and would like to assure you that your experience has not gone unnoticed.

Thank you once again for your detailed feedback. It is through valued guests that share their experience, as you have done, that we can make sure our resort is delivering what our valued guests expect.

We all look forward having the opportunity to welcome you back to our resort in the near future. Thank you for your continuous loyalty to Marriott.

Yours sincerely,

Jan-Hein Breitschaft
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2020 via mobile

Well, it has only been open a few months, and though most Le Meridien properties are smoothly run, this one is a work in progress. They are still doing some construction, but I never had one time in my week stay I was disturbed by any noise or mess. The grounds are well kept, but the resort, like most in the area are very isolated. This can be good if you just want a relaxing, peace & quiet type vacay. If you want a more active one, or one that involves night life, you’re better off saying in Phuket. The excursions you can purchase are tremendously wonderful, and I urge anyone to see the Surin islands and Similan islands. Service was as helpful, and even saved an outing a 3rd party contractor screwed up last minute, though it was booked months in advance. The price of staying is absorbent, though food and beverage can add up. The quality of food is a bit disappointing for this level hotel also. A bit understaffed also. A lot of families, and management should reserve rooms to accommodate lifestyle. I was upgraded to a studio, and feel my poolside access was probably going to be better, smaller, but definitely losing pool accessibility was not worth it. Biggest thing is the poolside pool (there are several pools, only one bar) is on the north side of the complex, so would recommend that area if you want to relax poolside and enjoy some drinks). The beach looks beautiful, but it’s very rocky and the sitting area partially blocked by a seawall which makes it convenient. Expect turndown service for the price point and they seemingly only mop when they turn over the room, not during regular cleaning. Everything worked well in the room and was comfortable except shower draining to slowly and would back up water into the bathroom.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 1alwaystraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreemPanton, Guest Relations at Le Meridien Khao Lak Resort & Spa, responded to this reviewResponded January 14, 2020

Dear 1alwaystraveling,

Greetings from Le Meridien Khao Lak Resort & Spa.

Thank you for choosing our beautiful resort as your preferred residence during your recent visit to Khao Lak and for taking your valuable time to write to us. The feedback about your experience during your stay is of great value.

At Le Meridien we apply our best to ensure guests have a memorable stay with us, and that our service, facilities and the guests experience meets their expectations.

We are delighted to hear that you enjoyed the excursions to Similan island and Surin island, your kind words will be shared with our team and we will certainly recognize the respective departments for their efforts in delivering outstanding service.

We sincerely regret to learn we were not able to deliver towards your expectations or our standards. We will discuss your feedback about the quality of our food, beverages and our housekeeping service with our team to ensure immediate improvement in our service delivery, operation standards and facilities. Please accept my sincerest apology for the inconvenience caused. I understand clearly the frustrations and doubts that you have experienced and would like to assure you that your experience has not gone unnoticed.

It is through valued guests that share their experience, as you have done, that we can make sure our resort is delivering what our valued guests expect.

If there is anything we may assist you with, please let us know.


Sincerely,

Dreem Panton
Guest Relations



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2020 via mobile

This is a superb hotel that is extremely well managed. I checked in late night/early morning the week leading up to Christmas for a five night stay in 2 adjoining
rooms with my wife and two daughters. As a Marriott ambassador member, the hotel accommodated our “your 24” request and upgraded one of our rooms to a corner 1 bedroom pool access suite. This was a pleasant surprise during the busy holiday week.

The hotel is relatively new and physically magnificent. The facilities are beautiful, the rooms are well designed and immaculate. The grounds and pools are beautiful, extremely inviting and never crowded. The only small weakness of the setting are some minor issues with the beach. Specifically, while warm and extremely calm, the sea is not as clear as hoped and the bottom is a bit rocky so water shoes are advised.

The restaurants—particularly the nest buffet— are excellent with well prepared local Thai dishes for breakfast and dinner.

The best feature of this hotel is the management and staff. My family felt so welcome the entire stay and so appreciated as a very frequent Marriott/Starwood customer. While this was across the board with restaurant and bar personnel—including one of the bartenders at the swim up bar who befriended and took care of our daughters— the real standouts were the front office personnel and managers. In particular, a manager named Money took care of us throughout our stay. She showered us with kindness, attention and even little gifts, making sure that every aspect of our stay was wonderful.

As a pretty objective reviewer, I rarely praise a hotel this much. This hotel is a true standout and does so much the right way. For a hotel that is very new to the Marriott/Starwood system, it’s remarkable and other hotels that have been in the system for many years could learn a lot from the management of this Le Méridien.

Date of stay: December 2019
Trip type: Traveled with family
Thank 601alanf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreemPanton, Guest Relations at Le Meridien Khao Lak Resort & Spa, responded to this reviewResponded January 12, 2020

Dear 601alanf,

Greetings from Le Meridien Khao Lak Resort & Spa.

Thank you for choosing our beautiful resort as your preferred residence during your recent visit to Khao Lak and for taking your valuable time to write to us. The feedback about your experience during your stay is of great value.

At Le Meridien we apply our best to ensure guests have a memorable stay with us, and that our service, facilities and the guests experience meets their expectations.

We are delighted to hear that you enjoyed your stay, our service and facilities. It is with great pleasure to know that our resort as a whole can provide a service that a Marriott Ambassador Member enjoys so much. Your kind words will be shared with our team and we will certainly recognize the respective departments for their efforts in delivering outstanding service.

It is through valued guests that share their experience, as you have done, that we can make sure our resort is delivering what our valued guests expect.

If there is anything we may assist you with, please let us know.


Sincerely,

Dreem Panton
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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