I went to this hotel for an international UN conference that I was organising. At first sight, I found the Ngurdoto Mountain Lodge beautiful with nice cottages and beautiful surroundings. However, I quickly discovered that most of the equipment was not functioning: the jacuzzi was out of order (like for most of my colleagues), same for the scales. All conference facilities had problems from photocopiers to printers, etc. and the staff was unable to fix them. But the worst by far was at the end of our stay. The hotel had booked one shuttle for us to go back to the airport. They packed us and located the remaining luggage in the middle of us instead of planning an extra shuttle. One tyre burst on the road and we had a terrible accident (I suffered from multiple fractures: bone, back, mouth and one person became paralysed). My boss called the hotel for rescue since we were in the middle of the countryside and still quite close to the Lodge but they never came... I will never forget the lack of humanity from these people. We spent a lot of money there, they knew about the shuttle accident (due to a poor maintenance of their vehicles) and they did not do anything to assist us in this terrible moment. The shuttle's driver even escaped when he saw the number of people injured in the accident... I think that this hotel should definitely be boycotted.
- Official Description (provided by the hotel):
- ConferencingAny organization, irrespective of size, sector or activity, will benefit from working with Impala Group of Hotels.We provide solutions for the entire spectrum of business events and accommodation:Solutions for any event, large or small * Large scale events and conferences (Conventions, AGMs, Sales, Academic, Pharmaceutical, Agriculture, Health, Mining, Education, Seminars, Workshops, Retreats, Team building) * National and International Gala dinners, Charity events, Awards ceremonies, Incentives, * Product launches * Press/PR events * Research/Consultation * Road shows * Concerts * Wedding * Social events such as wedding, jubilees, anniversaries * Training/Team Building * HR/RecruitmentAccommodationYou tell us where, when and what you need (golf course, parking, swimming pool, gym, internet access, heli-pad) and we’ll give you a list of options at the best possible rates for: * Groups and individuals * Conference/event delegate accommodation * Field Team solutions (sales, inspections, evaluation, training) * Prizewinners/Awards * Presidential eventsFull destination management solutions are available.Involve us at any stage of the event management process, from basic venue choice or accommodation booking to full event creation, promotion, production and management.We tailor our service to your requirements and adapt to your needs.Guests are provided with full confirmation, including maps/directions, booking details, parking information, even where’s wealthy visiting i.e. arrange excursions or any pre and post conference safarisWhat we do> Venue information and negotiationYou tell us what the requirements are and we will : * Find the perfect venue (providing you with a range of options among our chain of hotels) * Negotiate the best available rates (using our massive selling power) * Act as liaison between yourself and the organization of event (saving you time and energy, as well as providing you with the benefit of our in depth knowledge of event management)We manage every aspect so that the event runs smoothly, professionally, on-time and on-budget. Every event, no matter how small, is approached and considered in the context of your organization’s specific aims, objectives, audience, culture and structure.Meeting Room Equipment ChecklistEquipment that may be provided for the meeting room:Overhead projectorSlide projectorFilm projectorProjection standsRemote control for projectorsScreensVideo equipment: VHS, DVD, teleconferencingMicrophonesRadioTVComputerMouseAuxiliary equipment: laser pointers, flip charts, slide traysLightingLoudspeakersVideo conferencing ... more less
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- Also Known As:
- Ngurdoto Mountain Hotel Arusha