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Arusha Coffee Lodge
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The Arusha Hotel(Kilimanjaro National Park)
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All reviewscoffee plantationcoffee toursky safariice coffeeplantation suiteone nightbuffet lunchdisabled peoplecoffee bushesfirst nightlong flightkilimanjaro airportbeautiful propertysitting arealarge bathroombeautiful roomclose to the airport
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Reviewed March 6, 2013

Stayed at Arusha Coffee Lodge after running the Kilimanjaro marathon. Beautiful grounds in the middle of a coffee plantation. Spacious, comfortable,clean lodges and great service. No spa or fitness center. Akuna matata

  • Stayed: March 2013, traveled with family
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Thank Peg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

We stayed at the Coffee Lodge for 1 night before embarking on the rest of our holiday. It was a great place to relax after our long flight. The food in the restaurant was amazing and our villa was fantastic. There is also the oportunity to buy Tanzanite in a great shop with a good range and excellent service. We wish we had stayed longer.

  • Stayed: February 2013, traveled as a couple
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1  Thank PerthJulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

We recently stayed in this conveniently located lodge close to the airport and it was a fabulous place to relax after a long trip prior to leaving on Safari. The rooms are well appointed..showers are fantastic! Lighting is a bit dull but this seems to be standard in Tanzania! We had several meals in the restaurant and the food was very good with reasonable selection of wines. Staff were very helpful . Wifi is only available in the public areas and was a bit erratic . The gardens were delightful with lovely gardens among the coffee trees..well worth a visit.

Room Tip: Some rooms are more modern & have a small fridge.
  • Stayed: February 2013, traveled with friends
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2  Thank 79suzannem79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

We stayed at the Coffee Lodge for two nights at the start of our holiday and one night at the end.

It is a very well run hotel, they get lots of questions / hassle from guests arriving or departing who have lost luggage, don't understand Africa, are tired after long journeys etc and deal with it all very professionally. There is always a duty manager walking round and during our stays we raised two problems (not of the hotels making) and both were dealt with promptly.

The rooms (we were in a suite) are very good indeed, it was the only hotel we stayed in in Tanzania which gave us a fridge and tea making facilities and the room had about ten power sockets, one everywhere you need it. How many times in hotel rooms have I had to move furniture in order to run a laptop or charge a phone!

The food in the restaurant is indifferent but don't go there – the bar food, especially the pizza's is great (the Turkish pizza is the best).

On the negative side there is quite a lot of noise from the road (suite 23 is particularly bad) and it is not cheap.

But if you are starting or ending your holiday in Arusha and need some certainty / flexibility to cover the hassles of travel problems then the Arusha Coffee Lodge is the place to stay.

Room Tip: Get a room away from the road.
  • Stayed: March 2013, traveled as a couple
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2  Thank ShropshireOldfart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2013

We stayed here at the beginning and end of our trip since it is a good way point in and out of Arusha. Based on my first stay I would have given this only a very good rating but after our second stay I have to say the management here is really outstanding. First the outstanding part. We were stranded for two days in Arusha because of ticketing errors by Delta and the lack of integration of KLM/Delta computer systems. After checking out to make our 9:50 pm flight home, we had to return and beg for two nights accommodations because the next flight out was on the 26th instead of our original 24th departure date. I was wracked by anxiety about getting confirmed tickets home and at one point burst in to tears when it appeared that confirmed seating was not forthcoming as promised. Alan the manager found me in tears, brought me to his office, used his phones and computers to get things sorted out with A&K and Delta/KLM. We were finally able to get boarding passes in hand. They were solicitous and helpful. Even the receptionist told the A&K rep that "mama" was crying and expressed concern over my stress. Benjamin the assistant manager was always on hand to address dining room and wifi issues. They always tried to greet guests and welcome them. So after this, I would rate the management as top notch in terms of helping guests.

Here are the reasons for the only "very good" rating and I offer these observations in the spirit of giving feedback. We started off with a glitch, Tom and I checked in without problems after being delivered by A&K, but at 9 pm we discovered they had no record of our daughters reservation that night. Fortunately they could find a standard room recently vacated by a day use guest, and moved them the next night to another Plantation room. This, it turns out, was A&K's error. The rooms are gorgeous to look at - very stylish (bathroom double sinks are designed to look like amber with coffee beans embedded in it), rain showers, deep luxurious bathtub, spacious bed surrounded by netting, comfortable seating area near the TV and fridge) but alas lack some functionality. Because there is no threshold to the shower taking any shower results in wet floors in the rest of the bathroom. Upon our arrival there were no bathrobes, the outlet by the bed (which I needed for a CPAP machine), didn't work, the laundry hamper was missing, etc. Some of the staff seems to have some language difficulties. There was not one meal where something did not go awry. Ice tea delivered sweetened when no sugar was requested, overdone eggs despite asking for soft yolks, wrong breakfast meats, requested items like mustard never delivered. The menu gets slightly monotonous if you stay for more than a few days. The wifi is very aggravating - you need a password and log in for EVERY device and it changes EVERY day so you are constantly running to the front desk for a new password. The coverage is spotty and drops in and out. Annoying at best; very bad if, like us, you need email because of a trip delay and need to notify people. Based on the physical plant, the helpfulness and generosity of the management, etc this has the potential to be a really outstanding hotel, but these minor issues should be addressed if they hope to be a 4 or 5 star place.

Despite these issues, this really was an oasis for us as we waited out our two day extension of our trip. If you have to be stranded in Arusha (and there is a high likelihood you will! The flights out seem to be chronically overbooked with many glitches in reservations) - this is the place to stay. Comfortable, beautiful, clean, spacious, away from the noise and pollution of the rest of Arusha.

Room Tip: Plantation rooms are much nicer than the standard rooms.
  • Stayed: February 2013, traveled with family
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2  Thank cyssf2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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