Night shift staff at the reception not friendly or welcoming, I was also made to wait more than one hour for dinner and then served with over salted food at their Chinese restaurant and when I complained the answer was simple "we had other guests taking dinner hence got busy" I stayed in room 426..having a phobia of bugs and dudu s ..yes i found some crawling insects in my bathroom ..dont buy their WIFI story as it is set too weak so can never be accessed..Cyber cafe staff at night have a dont care attitude.. Since I was staying alone the overall stay was frustrating and when asked on their cancellation policy as usual they cant refund your money..why set such high standards on cancellation ??? when you can not provide a comfortable stay ...All they want is your money beyond that they dont really care to provide any service...My first stay in Arusha was awful and extremely terrible to a point that i wasnt even feeling safe in the hotel anymore.well for me this hotel had minimum to offer and only created negative memories... Despite all the negativity i still give credit to the Manager Mr.Felix who helped me with a laptop to use on one of the night ...and one of the front office ladies in the day shift who tried her best to make me feel welcome and served, She was indeed the only person in the entire hotel with a smile and the right attitude to handle a client.unfortunately i dont have her name but she surely stands out.
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- Also Known As:
- Impala Hotel Arusha