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“Not the best hotel”
2 of 5 bubbles Review of Impala Hotel

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Impala Hotel
Ranked #32 of 42 Hotels in Arusha
Yuzhno-Sakhalinsk, Russia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not the best hotel”
Reviewed September 12, 2012

I spent around a week in Impala. First room I got was less than enjoyable. Dark, with small window, shower didn't work properly, no A/C.
After coming from Kilimanjaro, I was given another room - much better - bright, with pool view, better shower.
However I've got impression that hotel doesn't have hot water at all. Just warm. You really can not take hot shower, maximum is warm.
Staff tried to look friendly and smile, but really didn't care. Several times our requests were ignored, or we got answer like "probably you are doing something wrong". One of waiters from bar on 1st floor was asking for money.... Personnel definitely needs more training.
In evening time there are hookers in lobby and bar, which also can not be counted as a plus.
Food quality was ok.
This hotel doesn't worth the price they asking for the room.

Room Tip: check rooms with pool view.
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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280 reviews from our community

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    102
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    27
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
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English first
Nyeri, Kenya
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 21, 2012

I stayed for almost week at the new wing- thanks to reviwes here recommending that and my room overlooking the pool was quite good. it was spacious and everything worked, service was good (though not necessarily fast) and the food at the Indian restaurant was my favourite.
The staff were quite friendly and jovial and at the reception i got a 5.5% discount which was totally unexpected!
Impala gives you value for money and so far I havent been to a place in Arusha with better service than Impala.

Room Tip: Always go for the new wing
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wamae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 2, 2012

This was a hard hotel to stay in after being at the Mount Meru but it was where we got placed when the Meru was sold out. That being said, it is probably fine for the money we paid although I couldn't get a quote since our tour company paid for it and will bill me later. I hope I did not pay a lot. I had to pry info out of the front desk regarding food amenities - where the restaurants were located. Staff seemed indifferent overall in the restaurants and front desk. I see from other reviews that there was a newer section - perhaps that would have helped my stay if I had been in one of those rooms.

Room Tip: Ask for a room away from the roundabout - quieter.
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  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank molly m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level Contributor
5 reviews
3 hotel reviews
Reviewed June 14, 2012

The hotel is strategically located with ample parking. But the entrances into the building and many and poorly manned...Its quite dusty. Waiters take long to serve. Front office staff are very pleasant and outgoing. The bar is also nice. The swimming pool needs regular cleaning and maintenance as it is open to the public. Otherwise its a nice hotel but requires more keen attendance.

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 7, 2012

I really enjoyed my stay here. Safety is not a concern. I stayed in both parts of the hotel and the difference is night and day. Ask for the newer wing. It's almost as if they renovated half the hotel and left the other half alone.

Overall, I can't complain about a single thing. My experience was amazing as a solo traveller.
The only thing preventing a 5 star is because of a lack of a safe and the older wing needs to be looked at or offered at a lower rate.

Room Tip: Ask for the newer wing - If you're travelling on a budget, don't be afraid to ask for a disc...
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  • Stayed August 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anjoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brno, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 2, 2012

The hotel has an intimate and relaxed atmosphere. It is located in a quiet area on the outskirts of Moshi within landscaped gardens. The hotel has serviced deluxe en-suite rooms, AC, TV, and Internet, swimming pool, garden bar with BBQ area, restaurant and views of Kilimanjaro. We have enjoyed very much and thanks for Karibu Adventure to use this Hotel

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
Reviewed May 7, 2012

Beautiful hotel located outside the city, we were very happy to Karibu Adventure using this hotel in Moshi Kilimanjaro.
We were happy to sleep, I strongly that you go to Tanzania Hotel. They provide network services, swimming pool, bar, restaurant, fresh food.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Impala Hotel

Property: Impala Hotel
Address: Old Moshi Road | Kijenge Area, Arusha 7302, Tanzania
Location: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #32 of 42 Hotels in Arusha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Impala Hotel 3*
Number of rooms: 160
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Also Known As:
Impala Hotel Arusha

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