I've had the best experience with Safari Big 5 that I can't thank the tour guide Imran enough for! From the moment we got into contact about my trip plans, he was extremely responsive and thoughtful in helping me plan all aspects of the trip: from selecting the best landing spot with the cheapest air ticket quote, to traveling with the most efficient route with comfortable lodging. I noticed Imran about my travels very close to the actual travel date yet he was able to secure all air tickets and hotels for me. Yet the most incredible was that when I ran into visa issues (that despite the fact that I could get the entry visa to Tanzania on arrival, I can't leave China without such visa according to Chinese rules), which was an unexpected surprise for both of us only a couple days before I planned to leave China, Imran gave me the most responsible and selfless advice of canceling my trip and refunding me the FULL amount. He chose to shoulder all the transaction cost and revenue duties himself while ensuring that I got all my payment back. I am very thankful of such selfless service that is rare to come by and I will not hesitate to recommend any friend to have Safari Big 5 guide their trip to Tanzania.
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