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“Excellent Hotel in a Budget Price” 5 of 5 bubbles
Review of Silver Palm Hotel

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Silver Palm Hotel
Ranked #29 of 43 Hotels in Arusha
Mumbai (Bombay), India
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Excellent Hotel in a Budget Price”
5 of 5 bubbles Reviewed September 11, 2012

I was staying in Silver Palm Hotel, Arusha. Was staying in a Suit Room. All types of rooms I saw are brand new rooms. Hotel Staf is very co-operative & quick too in room service. This hotel is quite near from City Center & convenient to go anywere from here. Me & My friends really would love to give Full marks to the Hotel Management & No complaints whatsoever.

Room Tip: They have 2 Suit Rooms on the Top Floor which are really too good. Staff is very very co-operative...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Sameer I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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62 reviews from our community

Traveler rating
    18
    19
    16
    5
    4
See reviews for
9
14
5
12
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 24, 2012

I spent several months in Africa and stayed in a few different houses and hotels, but this was by far the most disappointing experience of my trip. I made the mistake of pre-paying 2 nights at this place, and at $50/night it couldn't even provide a hot shower in the morning, much less a decent breakfast, which made me so sick that I couldn't leave the hotel that day (even though I'd been in Africa for months w/o any similar problems). To make things worse, when I discussed the possibility of a partial refund with the manager, she had the audacity to lie to my face twice by saying they didn't have any money on hand to refund me and that their auditor was conveniently "out of town." African hotels are notorious for this kind of BS, but I wouldn't stay here again.

  • Stayed July 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank GLY615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Arusha hotels

Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 5, 2012

In my recent trip to Africa I stumble this nice hotel that was recommended by my tour operator. I was absolutely amazed by its accomodation and elegancy in respect to its price. The price is very affordable the Hotel is new and modern and is in good proximity to the city. The food was good and the staff were pleasant and curtious. I will recommend to any one who happen to travel to Arusha, Tanzania try this Hotel and judge by your self.

Room Tip: The suites with Jacuzi relaxes you after long trips and the price was only $80.
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  • Stayed March 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank hassan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 bubbles Reviewed April 15, 2012

I just need to write this, even if if this is not gonna be a classic review... I have travelled all over the world, posted a lot of reviews, communicated with more than hundred of hotels, but this has never happened to me!!! Every hotel I have ever asked for a room, has replied to my request no later than in three day, even if they did not have free rooms and the answer was always understandable... Because, what makes business of the hotel successful are its services! And they start with the easiest part - which is answering the request. And if this very basic service is not provided, what should I think of the rest of the hotel services? Clearly, the management is saving at the wrong place - the staff!!! Please, make your own judgement of the services. I have asked the hotel two times, and after the seconf time, which followed one week after my first attempt, they replied me in tree weeks and the most amateur way possible!!! That time I have had already bookedy Mc Ellys hotel, whis was great! Text that follows is my communication with the hotel:

Sent:
Fri, 6. Jan 2012

hallow .we do have rooms on that day ,if possible maybe they take twin rooms
best regards eliza

----- Original Message -----
From:
"Branislav Janoščák" <bjanoscak@gmail.com>

To:
<silverpalmhotel@yahoo.com>, <info@silverpalmhotel.com>
Cc:

Sent:
Sun, 18 Dec 2011 23:18:56 +0100
Subject:
Once again, an inquiry

Hello,

is your hotel operational please? I have reqested an accomodation of 5 persons for one night at 22.1.2012 (if possible in two rooms) but nobody has responded... Can you please send me a response of accomodation availability? Thank you once again.

Best regards,

Branislav

  • Stayed January 2012, traveled with friends
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank TrickyX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 1, 2011

If you're going on Safari in East Africa- (Tanzania's Ngorongoro/Serengetti ) the city of ARUSHA has a very comfortable clean newer built Hotel- Silver Palms .Arusha is in good proximity coming over the border from Kenya by bus & also good location for tour operators meeting places. The food on site is very good, the rooms are very modern,very comfortable to relax to & from the rough Safari's (African massage ) The Rates are very reasonable & affordable US$50-65-80. It is close to some town shops, bus drop off area & bank machines.

Room Tip: All Rooms seem to be great.
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  • Stayed February 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank airjorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed October 30, 2011

We came across it by chance ! Never popped on google when i was looking for a place to stay!)

We were booked to stay at Korona House, which we discovered was way out of town when we got there. Korona house were nice enough to arrange for transport back into the city. We ask the driver to recommend a place ( all the other options outpost, kundayo etc were fully booked)

So he took up to Silver Palm, i was impressed to say the least! The rooms are great !! And for 50 USD, resident rate, you get the Suite!!!! 5 stars hotels in the area need to look out for this one ! See the pictures and be the judge :-)

They have lifts, concierge service and wireless internet access with decent speeds.

The staff were the absolute best !

Its opposite the Arusha mission hospital and there is a small part of the road which is rough and dusty. That aside greaaaat place !!!!!!

Room Tip: If your budget allows, get the suite !
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  • Stayed October 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Thetravel_buff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eisenstadt, Austria
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 15, 2011

It was very nice hotel and good price, the food was the best. The staff was the best.
thanks Milkovits.

  • Stayed October 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AMINA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silver Palm Hotel

Property: Silver Palm Hotel
Address: Makao Mapya Road | P. O. Box 398, Arusha, Tanzania
Location: Tanzania > Arusha Region > Arusha
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #29 of 43 Hotels in Arusha
Price Range (Based on Average Rates): $
Number of rooms: 45
Official Description (provided by the hotel):
Conveniently located in the heart of the city near florida round about opposite Lutheran Medical Centre (Selian), Silver Palm Hotel is a well-appointed hotel 48 km from K. I. A. And it is also a short distance away from shopping malls and main bus station.Affordable modern and comfort are the hallmarks of the 45 rooms and suites, all complemented by en-suites bathrooms, satellite and cable TV of over 100 channels.The Magnificiently decorated lobby reflects the true warmth of Silver Palm Hotel hospitality. Not only is it elegant and spacious but the mixture of earth tone with touch of moderning gives it a beautifuly styled atmosphere. ... more   less 
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