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“A lovely introduction to Africa” 4 of 5 bubbles
Review of Rivertrees Country Inn

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Rivertrees Country Inn
Ranked #2 of 43 Hotels in Arusha
Certificate of Excellence
New York City, New York
Level Contributor
117 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“A lovely introduction to Africa”
4 of 5 bubbles Reviewed February 25, 2013

We found the rooms comfortable, management present and engaged, staff friendly, food good, grounds full of gorgeous flowers and birds. Ok there's no air-conditioning but guess what? it's Africa! The staff is meticulous about spraying the rooms after dusk, and the beds have excellent mosquito netting, as well as good linens. There's a wood-fired pizza oven, and plenty of choices at all three meals.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WLG37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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401 reviews from our community

Traveler rating
    234
    131
    26
    10
    0
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Thalwil, Switzerland
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 20, 2013

My family of 4 stayed here for 2 nights before heading out on Safari. It was a really nice place to relax after a long flight and get ready to head into the wild. The rooms were lovely - spacious, very comfortable bed, great bathroom, with huge tub and shower. We never had any problems with bugs and there was mosquito netting around the bed just in case. The menu was decent and the food was very good overall. Monkeys roam around the area and it was really fun to watch them. We did an excursion provided by Rivertrees - canoeing on a lake where the bird-watching was fantastic. The service was a bit lacking, however. We had 2 rooms and while 1 was serviced and made up on our 2nd day, the other was not. Even when we told them and they said they would do it - never got done. Also the service at dinner was spotty. One night was good but the next night the server really struggled - from providing us with menus, to bringing our food to serving the coffee that came with the menu. Despite these areas for improvement, which we conveyed to the manager who seemed to really take it to heart, it was a very nice place to stay and really lovely place.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ExpatInCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genova
Level Contributor
194 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
2 of 5 bubbles Reviewed January 31, 2013

Could be a very nice hotel: for the nice garden, the good position and the basic but nice rooms. While in reality it is a very bad kept hotel, scruffy, with no air conditionned and with the rooms full of .... guests (insects and parasites). The english owners are quite nice, but they should realize that their hotel is in the firm need to receive a deep and quick refresh.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank FabioDaGenova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RivertreesGM, General Manager at Rivertrees Country Inn, responded to this review, January 31, 2013
Dear Fabio,

While we truly appreciate the feedback given by our guests on Trip Advisor, we are deeply surprised and saddened by your criticism. As we attempt to understand what might have gone wrong during your stay, we invite you to please write us directly at info@rivertrees.com so that we may learn from your experience.

Kind regards,
Kimberly & David Setzermann
GM Team of Rivertrees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turin, Italy
Level Contributor
457 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
3 of 5 bubbles Reviewed January 31, 2013

The Inn, surrounded by gorgeous nature, trees and plants, could be better managed and there is room for improvements in the rooms, in the services and on the general situation of the lodge.
No air conditioning available. WiFi is supposed to work but is very very slow.
There were some insects in the room and in the bathroom: I do not care a lot about them, but....
My impression is that with some efforts many small details could be improved and therefore making the staying more pleasant.

  • Stayed January 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Marioviaggiatore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RivertreesGM, General Manager at Rivertrees Country Inn, responded to this review, January 31, 2013
Dear Mario,

Thank you for your constructive criticism of Rivertrees. It is true that while our wifi and laptop are complimentary for guest use, the speed will depend on our provider, which can fluctuate at times. All rooms at Rivertrees are equipped with high speed fans.

We invite you to write us directly at info@rivertrees.com with your suggestions on how the lodge could be better managed so that we may learn from your experiences while staying at Rivertrees.

Kind regards,
Kimberly & David Setzermann
GM Team of Rivertrees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

We stayed here for two nights at the end of our safari and I can't imagine a better place for us to relax and reflect on our amazing journey. Rivertrees is truly a special and wonderful place. One of those gems that is difficult to define. The grounds are beautiful and all the common areas and rooms have charming and authentic character. The staff and the food were excellent and the hospitality overall was top notch...generous, warm and memorable. A bonus is the commitment of the management to give back to the community including the hiring and sourcing of all of their food and materials locally which is to be commended. We look forward to our next visit and we highly recommend to all!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 18, 2013

recommended; nice location btw arusha and moshi; very good food and service; management/staff very kind and flexible - baby sit can be arranged to allow you having a romantic dinner; rooms are fine for couple, but slightly small for a family with kids. unique garden, to explore - special sight the couple of owls; walk on river side too.

Room Tip: suggest the "old" rooms, not the new ones because the terrace outside isnt so great as in...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lacajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed January 10, 2013 via mobile

I stayed at Rivertrees for a night although I wish I stayed longer, it was lovely. The room decor is tasteful and the beds are super nice, the showers have great water pressure. The service is not only impeccable but also very personal. The grounds are beautiful, monkeys run all over and the landscaping is gorgeous. Both the dinner and the breakfast was tasty.
Try to avoid the room next to the common area right behind the store, if anyone is talking there, you can hear every word. It was pretty noisy and certainly not private.
And while it's relatively close to Kilimanjaro airport, it's a bit of a track from Arusha.
Overall it's a fantastic lodge and I'd say it's an ideal place to finish a Safari before flying out.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank erabin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rivertrees Country Inn

Property: Rivertrees Country Inn
Address: Near USA-River Village, Arusha, Tanzania
Phone Number:
Location: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Arusha
#4 Business Hotel in Arusha
Price Range (Based on Average Rates): $$
Number of rooms: 24
Official Description (provided by the hotel):
Rivertrees lies nestled in the foothills of Mount Meru, in view of Mount Kilimanjaro. This peaceful country estate combines old-world ambience, African country elegance, excellent farm cuisine, personal service and genuine warmth from your hosts.The inn offers tranquility enhanced with contemporary conveniences, ideal for rejuvenation following stressful overseas travel or deep relaxation after a long safari or strenuous climb up Mount Kilimanjaro or Mount Meru. ... more   less 
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Also Known As:
Rivertrees Country Hotel Arusha
Arusha Country Inn

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