Despite the good reviews and new construction of the hotel, it was a complete disappointment! Three of us climbed Kilimanjaro and then did a 4 day safari and had no issues with the camping arrangements on Kili or the hotels on the safari, but SG Premium was a different story.
The first room had a bath tub in the bedroom (not in the bathroom) - that would not work for very well for most travelers! The WIFI in the hotel did not work for the first 4 hours at the hotel despite a few visits to the front desk and continually getting new WIFI codes and waiting for the IT employee who was suppose to come to my room to rectify the issue (and never came). After wasting 2 hours waiting for this employee, I tried to take a shower in the tiny shower (which was in the bathroom) and when I removed the showerhead handle the connector to the shower wall came removed from the wall since it was not attached appropriately (see photo). This is a good example of the VERY poor construction and quality that was done on this very new hotel. That meant yet another visit to the front desk and the group of employees at the front desk did not want to deal with the WIFI and shower issue, and preferred to socialize with one another rather than address the customer service issue. I finally had to ask for an employee to see our room and shower. After being told that there were no other rooms to move into, I escalated it to a supervisor and we finally were moved a hour later to another room.
Unfortunately the second room was not much better. The good news is that the shower was operational. The bad news is that: 1) the bottom of the shower was not caulked on one side which resulted in the entire bathroom being flooded with 1/2" of dirty shower water, and 2) the door into the bathroom when closed would turn off the lights in the bathroom (the light switch was a toggle on/off and located right next to the bathroom door jam, and thus toggled it consistently from on to off), so to keep the lights on you either did not close the bathroom door more than 2/3 of the way or you asked someone staying in the room to turn the light back on after closing the door (this design was so poor it was funny!). Many additional areas of the new hotel room were poorly designed, installed, not painted, chipped, broken, etc. (see photos).
I asked the manager for a discount on the $149 rate we paid on the room due to the 3 hours I wasted between the WIFI and shower/room change issue, and was told no. Customer service is completely lacking in this hotel!!
On a positive note, we had dinner in the hotel atrium and the food was good and reasonably priced. The included breakfast buffet was also nice.
I would avoid this hotel!
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