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SG Premium Resort
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Reviewed May 14, 2014

I have stayed at SG Resort in the past, but recently it has enjoyed a reincarnation. Building work continues but is not intrusive. The hotel is beyond my usual budget, but for the level of comfort, service and access is good value at $75 per night for a single traveller.

The entrance to the spacious hotel car park from the road is inauspicious, and the doorway into the hotel is temporary. An adjacent new reception area is under construction and should be completed by the end of 2014. As a wheelchair user I hate steps higher than about 12cm. The temporary entrance has a single 15cm step, and a nearby alternate entrance via the dining room has a slightly lower step. It would be no problem for the hotel to place temporary ramps. But the new reception entrance, when finished, will be level and easily accessible.

From the current entrance granite tiled passageways lead past the dining room and across a lobby to the current reception – a wheelchair speedway. Food and drinks can also be taken in a large open courtyard flanked by a bar. A new and gently inclined ramp leads down into the courtyard. It is usable but awaits its tile finish. Two more gentle ramps marked by black chequered tiles lead up to a washroom and into the lobby.

It is only within the last few metres to my ground floor room (No 110) that the tiles give way to a deep carpet that slows my wheelchair. The door width (c 800mm) is adequate and the card entry works well. As is the way now, the card has to be lodged in a holder inside the doorway to activate power in the room. This does mean that if you have equipment like cameras and laptop that eat batteries, then they can only be charged when you are in the room – unless you are a couple and can claim two cards. The room is large, about 5 x 5 metres, and not cluttered with furniture. There is a 36 inch flat-screen TV and lots of power-points. The bed is a large and comfortable double. A kettle, coffee, tea and creamer are provided, and two bottles of water that are replaced each day if used. The floor is faux-wood, ideal for the wheelchair. The bathroom is not designed for wheelchair use, but the door was also wide enough to allow my manual wheelchair to reach the toilet. The shower is over the bath, but fortunately I have no problem in transferring in and out of a bath.

East Africa has lots of fading grand hotels, and the higher-tech the fittings, the harder they are to maintain. The room numbers in the corridor are illuminated with backlighting. The room lighting, automatic bathroom fan, fittings and tiles are of good quality (though perhaps not the grouting) – but the future will tell if these fixtures can be maintained. For example if the bath pipework needs to be accessed, then a tile will have to be broken. The arrays of wall switches demand a little research – I was able to sleep once I had worked out that the switch that turns off the concealed blue ceiling light disables the roaring air conditioner.

The buffet breakfast offers a good choice of the expected cooked foods – beans, eggs, sausages, bacon, chapati, cassava. Service is a little over-attentive for me, but that is personal taste. Staff are all friendly and helpful. The dishes I tried on the evening menu were fine while not exceptional. I had clothes washed at the standard rate, promised as a 24 hour service, and was amazed to get them back well dried and ironed just two hours later. There are half a dozen or so secured and unsecured wireless routers, so users will need to switch from one to another eg if moving from room to restaurant. There are also a couple of internet-enabled desktops for use in the lobby. There is alos a swimming pool, screened from the car park by a hedge. it looks well cared for, but two steps prevented my reaching it.

The hotel’s location is commented on elsewhere. It is not the best place for exploring on foot or wheels, situated about 2km from town, and a further km from the clocktower that marks the old centre. Of course taxis are plentiful and inexpensive. I usually only stop in Arusha in transit from Nairobi to points west, so a three-day stay is unusual. But once the rain stopped in the mornings, I have wheeled in and out of town safely. The main road outside SG has a wide enough tarmacked margin and the boda bodas – motorcycle taxis – are benign compared to their uncouth counterparts in Kampala and elsewhere. One of the delights of Arusha, for me, are the roadside sellers of plants and trees. Their plots have developed into broad ribbons of well-tended park-like garden along the main Namanga- Moshi road on which SG is situated, and down Simeon Rd which drops from the main road to the Impala Hotel on the other side of town.

As far as I know SG Resort does not advertise itself as wheelchair-friendly. But since the hotel is already, perhaps unintentionally, so accessible, I would like to recommend to management that they adapt one or two of the already spacious ground floor rooms so that the bathrooms are usable to a wider range of people with physical disabilities. The appropriate bathroom/ shower specifications are easy enough to find on the internet and in Building Regulations, and the adaptations would be simple. The accessible rooms should remain as doubles, so that partners could still share the spaces. Then the hotel could genuinely advertise itself as wheelchair accessible.

  • Stayed: May 2014, traveled on business
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Thank Geoffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014

I stayed here one night before climbing Kilimanjaro (with Climb Kili) and two nights after coming down. I was much more keen on the hotel after the climb/camping!

The hotel is clean and functional for a mid-range hotel but is still under construction. Some of the facilities are a bit odd - bath in the middle of the room - and basics like the shower and air conditioning were not working on the first night.

Restaurant is not bad with a reasonable selection.

On the return trip not only were we given a room with functioning a/c but also functioning shower!

I guess the luck is in the draw of room.

Wifi is free.

  • Stayed: January 2014, traveled with friends
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1  Thank jereemee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2014

I stayed here during a business trip in March 2014 but i've also visited a year previously also for work. The building work is still ongoing but it's not disruptive. The rooms are nicely furnished and clean with international tv (although sometimes some of the channels don't work). The staff are friendly. The hotel is set back from the road so you can't hear any traffic noise. There is a small pool with seating area, a restaurant, good wifi and a computer with free internet in reception. The restaurant food could be better, some of the food is too salty. Overall a nice place to stay whilst in Arusha and i will happily stay there again.

  • Stayed: March 2014, traveled on business
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1  Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2014

The staff is great. They help you at your level of need. The food is pretty good but not the highest rated in Arusha. The rooms are comfortable with wifi service. The location is reasonable to various points in the city.

  • Stayed: April 2013, traveled on business
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Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2014

Stayed here the night before and after climbing Mt. Kilimanjaro with Climb Kili! Very nice hotel. It is still under construction but that did not affect my stay. My room was clean. I only ate breakfast there. They had a nice spread with fruits, crepes, omelets, french toast and more. A nice simple pool to swim in and a nice open sitting dining area in the middle. I marked very good on many things as I was not sure about what the accommodations would be in Africa. Guest services were friendly.

  • Stayed: December 2013, traveled with friends
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Thank Wishwewerethere_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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