We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel Good. Beware Bellman.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
East African All Suite Hotel & Conference Centre
Ranked #17 of 42 Hotels in Arusha
ottawa, on
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Hotel Good. Beware Bellman.”
Reviewed September 17, 2012

We stayed here one night before heading out on a safari. The rooms are very comfortable, the pool area pleasant to sit and enjoy a drink, and they were featuring a BBQ buffet on the night we were there. All in all we were quite pleased with this hotel. We felt we received good value for the cost. Just one incident marred our stay. The owner and his driver of our safari company had arrived at the hotel to pick us up. They had presented themselves in the lobby, where I had chatted and confirmed with them that we were ready. They were waiting around the back corner of the hotel, as instructed by the management I velieve. As we exited our rooms we saw that there was a back entrance- easy steps- right to where their vehicle was parked. My husband went that direction with our luggage while I headed to reception to confirm that we were leaving. I handed the key to the girl on the desk, told her we'd paid our bill the night before and that we were checking out. She took the key from me and uttered a quiet thank you. So off I went- to go the back way to board the safari jeep. As I came around the corner the bellman was there, having gone out the front door and around to the back side, talking angrily to our safari guide. He then chastised me for not taking the luggage through the front door. I asked why I was supposed to do that necessarily and his only response was-"It's our custom". He'd been standing right there when I'd informed the desk clerk that we were leaving. He had his chance to speak then. He continued in his native language to argue with our guide. I felt badly for our guide who said not to worry. I'd already apologized but bellman never uttered any thank you or words of acceptance. It seemed to us that his motivation must have been the desire to get a tip. Why else would he chase after guests and harass them as well as the safari employees? I would stay at this hotel again. The gentleman who seemed to be the manager was very pleasant. He'd spoken to me just minutes prior to our leaving. I would keep my eye out though for the very tall, older man who was apparently the head bellman.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KatieVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
farid a, Manager at East African All Suite Hotel & Conference Centre, responded to this review, October 14, 2012
Dear valuable client,
.
Thank you for frank review highliting the shortcoming that you experienced .
the issue that you encountered in your recent stay is not typical of our staff behaviour and we have addressed it immediately.
once again please accept our sincere apologies for this most unfortunate incident.
we are committed to ensuring that all clients recieve excellent service from check in to check out.
we do hope that during your next visit to Arusha ,you will accord us an opportunity to host you once more to experience our true hospitality.
Kind Regards,
Farid Abdalla-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

98 reviews from our community

Traveler rating
    23
    47
    18
    4
    6
See reviews for
9
24
6
41
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Auckland, Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 29, 2012

Our family recently stayed for 3 weeks at this hotel in Arusha. It's often the people you remember the most when travelling, and I must say that the staff at the East African were amazing. They were friendly, helpful and went out of their way to ensure our stay was a comfortable one. The rooms were spacious (important for our family of 5), clean and comfortable, the pool was great for our kids, and the food was good as well (they even created a special menu for our kids). No complaints.

Room Tip: Rooms away from the roadside are quieter.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
farid a, Manager at East African All Suite Hotel & Conference Centre, responded to this review, October 14, 2012
Dear valuable client,

Thank you for your comments on your recent visit to our hotel with your family.
we are glad that you thoroughly enjoyed our hospitality , service and food.
we look forward to your return visit.

Thank you kindly.
Farid Abdalla-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karatu, Tanzania
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 19, 2012

I thoroughly enjoyed my stay at the East African. The staff was warm and welcoming. The food was very good and the room(s) was spacious and comfortable. I especially liked that I could sit and relax in a room separate from the bedroom. Felt like home!

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank India H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level 5 Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 9, 2012

We organized a 2 day conference for about 25 of our business partners and was not disappointed by the hotel. The service is great, the conference facilities are top notch and I was lucky to get a nice suite for a room...The hotel is also has a homey or family like feeling and I would not hesitate to bring my wife and daughter here in case we are visiting Dar es Salaam. For the size of the hotel, we got great value for our money.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank twistax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zanzibar Island, Tanzania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2012

This is a delightful hotel at the central area of the city. The staff is wonderful,friendly and helpful. The rooms very comfortable and the food is good...Pay a visit when u get the chance whether for business or leisure.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sasha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 3, 2012

From Andrew to Africa lovers :

I have been coming quite often to Arusha for business over the last 14 years.

I have stayed at various hotels in Arusha and concluded two years ago that East African All Suite Hotel is the best.

Management is excellent, the suites are clean and the food quite above average.

The price is just fare and the staff bahaves in a professional fashion. Security is perfect.

It is not a five star hotel but a good four one. You find good restaurants in the area.

Room Tip: Always ask for a quiet room.
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arusha
1 review
Reviewed December 13, 2011

i am a tour operator who brings clients to this small hotel. they are generally very pleased with hotel..i also stay at the hotel once in a while to just make sure that i am above board on the on goings here.. i am glad it is working well with good rates too.

Stayed October 2011, traveled on business
Helpful?
Thank mohamed f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Arusha hotels
0.8 mi away
Mount Meru Hotel
Mount Meru Hotel
#4 of 42 in Arusha
572 reviews
0.2 mi away
Kibo Palace Hotel
Kibo Palace Hotel
#7 of 42 in Arusha
261 reviews
0.1 mi away
The African Tulip
The African Tulip
#1 of 42 in Arusha
961 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
The Arusha Hotel
The Arusha Hotel
#10 of 42 in Arusha
386 reviews
5.1 mi away
Kigongoni Lodge
Kigongoni Lodge
#9 of 42 in Arusha
137 reviews
1.1 mi away
Venus Premier Hotel
Venus Premier Hotel
#6 of 42 in Arusha
77 reviews
Show Prices
Show Prices
Show Prices

Been to East African All Suite Hotel & Conference Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about East African All Suite Hotel & Conference Centre

Property: East African All Suite Hotel & Conference Centre
Address: Old Moshi Road, Post Box No 2291, Arusha 13672, Tanzania
Location: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Arusha
Price Range (Based on Average Rates): $$
Hotel Class:4 star — East African All Suite Hotel & Conference Centre 4*
Number of rooms: 40
Official Description (provided by the hotel):
Situated right in the heart of Africa, in Arusha town, this unique boutique hotel is easy accessible and convenient. The hotel is strategically located one kilometer from the city centre and just 45 minutes drive from Kilimanjaro International Airport - the gateway to Tanzania's unique wildlife heritage. The hotel is a perfect stopover in your journey to Ngorongoro Crater, Serengeti, Lake Manyara, Mount Meru and the snow capped Mt. Kilimanajaro. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, HostelWorld, Travelocity, TripOnline SA and Hotwire so you can book your East African All Suite Hotel & Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
East African All Suite Hotel And Conference Centre

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing