We stayed here one night before heading out on a safari. The rooms are very comfortable, the pool area pleasant to sit and enjoy a drink, and they were featuring a BBQ buffet on the night we were there. All in all we were quite pleased with this hotel. We felt we received good value for the cost. Just one incident marred our stay. The owner and his driver of our safari company had arrived at the hotel to pick us up. They had presented themselves in the lobby, where I had chatted and confirmed with them that we were ready. They were waiting around the back corner of the hotel, as instructed by the management I velieve. As we exited our rooms we saw that there was a back entrance- easy steps- right to where their vehicle was parked. My husband went that direction with our luggage while I headed to reception to confirm that we were leaving. I handed the key to the girl on the desk, told her we'd paid our bill the night before and that we were checking out. She took the key from me and uttered a quiet thank you. So off I went- to go the back way to board the safari jeep. As I came around the corner the bellman was there, having gone out the front door and around to the back side, talking angrily to our safari guide. He then chastised me for not taking the luggage through the front door. I asked why I was supposed to do that necessarily and his only response was-"It's our custom". He'd been standing right there when I'd informed the desk clerk that we were leaving. He had his chance to speak then. He continued in his native language to argue with our guide. I felt badly for our guide who said not to worry. I'd already apologized but bellman never uttered any thank you or words of acceptance. It seemed to us that his motivation must have been the desire to get a tip. Why else would he chase after guests and harass them as well as the safari employees? I would stay at this hotel again. The gentleman who seemed to be the manager was very pleasant. He'd spoken to me just minutes prior to our leaving. I would keep my eye out though for the very tall, older man who was apparently the head bellman.
- Official Description (provided by the hotel):
- Situated right in the heart of Africa, in Arusha town, this unique boutique hotel is easy accessible and convenient. The hotel is strategically located one kilometer from the city centre and just 45 minutes drive from Kilimanjaro International Airport - the gateway to Tanzania's unique wildlife heritage. The hotel is a perfect stopover in your journey to Ngorongoro Crater, Serengeti, Lake Manyara, Mount Meru and the snow capped Mt. Kilimanajaro. ... more less
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- Also Known As:
- East African All Suite Hotel And Conference Centre