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“A wonderful trip with a wonderful tour company”
Review of Duma Explorer

Duma Explorer
Ranked #7 of 342 Tours in Arusha
Certificate of Excellence
More attraction details
Attraction details
Owner description: Based in Arusha, the gateway to Tanzania's famous national parks, Duma Explorer was founded in 2004. Owners Stacy Readal, an American, and Hezron Mbise, a Tanzanian, live permanently in Arusha and bring more than four decades of tourism and business experience to Duma Explorer. Our highly personalized safaris and treks offer a unique window into the landscape, wildlife and culture of this extraordinary region. Safaris Each of our safari guides has at least ten years of experience as a safari guide in Northern Tanzania, ensuring that you will be guided by skilled tourism professionals throughout your trip. Mountain Climbs Our passionate and highly trained mountain crew totals 150 people, including guides, cooks and porters. Many of our guides began their careers with us as porters in 2004. Our mountain guides each have a minimum of 7 years of experience hiking Kilimanjaro. Duma's chief guides and most assistant guides are Wilderness First Responder certified. Duma is a proud partner for responsible travel with Kilimanjaro Porters Assistance Project. Duma is one of only a few companies to qualify for partnership and it regularly meets all the requirements of fair treatment of porters. Our equipment on Kilimanjaro includes Mountain Hardwear Trango 3.1 sleeping tents, Marmot and North Face mountaineering mess tents, tables, chairs, extra thick mattresses, toilet tents and emergency oxygen.
Useful Information: Activities for young children, Activities for older children
Reviewed February 2, 2014

I highly recommend Duma Explorer to anyone who wants to do safari in Tanzania.

I emailed to around 5 tour agents before the trip. Duma was very responsive, patient and detailed. Duma offered inexpensive price, lowest deposite percentage and most convenient way of payment. It did not ask for extra charge for deposite by credit card unlike the 3-6% extra charge requested by other tour companies. The main camp they recommended Chaka Camp is excellent. It was the best accomodation we had in the trip. Duma is also flexible with changing the accomendation. Before the trip, I told them I wanted to change the lodge in Arusha. They were very happy to make change.

During the trip, our guide Malles was excellent, with good knowledge of all kinds of animals. He was also very responsive to our requests. He had been a tour guide for more than 10 years. He was also an experienced driver and once saved us from being stuck in mud.

We had a good time in the safari. Many thanks to Duma!

1  Thank Shelley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 - 152 of 241 reviews

Reviewed February 2, 2014

We just came back from the absolute trip of a lifetime. We were a family of 7 (all adults) who travelled on safari for 8 nights, then went to Zanzibar for 4 nights. More than anything I want to commend Duma Explorer for creating such a trip for us.
We worked with Stacy (manager for Duma Explorer) for over a year on our trip. We sent her over 100 emails with questions, ideas, requests and then more questions. One of the reasons we went with Duma is that she was always patient, thorough and willing to work with us to create our perfect trip.
The safari was unbelievable! We travelled from the 11th to the 20th of January 2014. This seemed to be an excellent time to travel as there were fewer people on safari in general. Also there were lots of baby animals, which made exploring extra special. This is where Duma again excelled in giving us Hashim and Isack for our guides. They were the most knowledgeable and informative guides anyone could have for a safari. They knew so much about the animals, the surroundings and the people of Africa, which they happily shared with us. But they also seemed interested in us and learning about Australia. No words could express the pleasure we had riding in the cars with these two inspiring guides.

We stayed at different camps around Tanzania. But the one that we enjoyed the most was Duma’s Chaka Camp in the Serengeti. It was just that little bit more special in its accommodations and its food than the other camps. But where it really excelled was in its personalised service. They were the best camp we stayed at for making us feel special. They even arranged a cake and a dance from the Maasai and others at the camp to help us celebrate our 30th wedding anniversary. We all agreed after the safari it was our favourite camp.
We went from our safari to Zanzibar for four nights and once again Stacy made great suggestions on where to stay (Sunshine Hotel) and also suggested a personal cooking class for myself and two of my children, which was run by Ecoculture Tours.

We had one situation where my daughter accidently took a picture of the army training, which is illegal in Tanzania. Once again our guides helped to solve the situation and Stacy was in contact with us afterward even though she was on a trip of her own.

I would (and have) recommend Duma Explorer for a fantastic Tanzanian experience.

Thank Puzzler132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

I traveled with a group of 10 family and friends to Kilimanjaro. We arranged for a one day tour with Duma to visit Tarangire. Stacey helped us organize all the logistic details and was flexible with our requests. Our guide Jonathan was friendly and really made an effort to make sure we had a great time at the park. Their prices are competitive with the rest of the tour agencies.
We were happy with our experience.

Thank KiViognier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2014

Great company, comfortable jeeps, excellent guides (thank you Sifuni!), wonderful arrangements from the planned itinerary, lodging, p icnic arrangements, guides, Duma really helped us enjoy our trip to the Serengeti!

Thank Dl0vestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

Went on safari and Kilimanjaro climb with Duma. Excellent experience. Duma was the most responsive of the several companies we contacted to ask about trip options. Stacy, the co-owner personally handles correspondences, and you can tell she cares. When out airline lost our luggage, Stacy and her staff helped to ensure we got it back before our Kili climb, even though it was Saturday afternoon and the office was closed.

Safari and Kili climb were both well planned and executed. We highly recommend Duma for Safari and Kili climb.

Thank jeffng1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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