I stayed in Novotel Taipei for one night due to China Airlines flight rescheduling. Amazing place! A 5 minute's drive on a free bus from terminal 1 and 2, the hotels sits between the runways and with direct 1h connections to Taipei 101!!! Opened a year ago, this Novotel trully accommodates all guests' needs. The staff is very friendly and extremely helpful (a female night manager loading the bags onto the minibus!!!! which I found too much), all speak English, although you have to speak slow and clear. Beautifully appointed lobby, downstairs brasserie, on the second floor well equipped gym and a swimming pool with a steam room, a jacuzzi and an adjacent pool for kids. Rooms are nice and spacious, gorgeous bathrooms hidden by wooden door and a glass wall that becomes transparent or not. Everything worked propely. The bed was comfortable (24h housekkeping, possibly due to late night c/outs and c'ins) and food tasty, varied enought to suit literally every guest (western and japanaese style buffets). Having left my goggles in the pool late at night, I let the staff know and at 7h30 I was called to say the goggles are with them. It seems like attention to details and guests satisfaction are paramount! Very pleased with my complinetary DBB stay! London hotel professionals should take example.
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