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“much better than London's 4 star hotels” 5 of 5 bubbles
Review of Hotel Novotel Taipei Taoyuan International Airport

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Hotel Novotel Taipei Taoyuan International Airport
Ranked #3 of 136 Hotels in Taoyuan
London
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“much better than London's 4 star hotels”
5 of 5 bubbles Reviewed September 8, 2010

I stayed in Novotel Taipei for one night due to China Airlines flight rescheduling. Amazing place! A 5 minute's drive on a free bus from terminal 1 and 2, the hotels sits between the runways and with direct 1h connections to Taipei 101!!! Opened a year ago, this Novotel trully accommodates all guests' needs. The staff is very friendly and extremely helpful (a female night manager loading the bags onto the minibus!!!! which I found too much), all speak English, although you have to speak slow and clear. Beautifully appointed lobby, downstairs brasserie, on the second floor well equipped gym and a swimming pool with a steam room, a jacuzzi and an adjacent pool for kids. Rooms are nice and spacious, gorgeous bathrooms hidden by wooden door and a glass wall that becomes transparent or not. Everything worked propely. The bed was comfortable (24h housekkeping, possibly due to late night c/outs and c'ins) and food tasty, varied enought to suit literally every guest (western and japanaese style buffets). Having left my goggles in the pool late at night, I let the staff know and at 7h30 I was called to say the goggles are with them. It seems like attention to details and guests satisfaction are paramount! Very pleased with my complinetary DBB stay! London hotel professionals should take example.

  • Stayed August 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MatUKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,624 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
London, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 5, 2010

We stayed here thanks to Air China. Staff were very helpful and friendly, rooms were average but with gadgets, i-pod dock and magic glass!
The only problem it is quite away from the city but only 5 mins from the airport. However getting in to the city is not to much of a problem.

  • Stayed August 2010, traveled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank whizzymum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Level Contributor
173 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 bubbles Reviewed August 10, 2010

The Novotel TPE is one of the nicer breath-in-breath out airport hotels. Rooms large, well appointed, and minimalist TV stations include CNN, Bloomberg, BBC, and NHK. Staff can be quite good and certainly efficient. Rooms include adequate amenities, free wireless internet, and free shuttle to the airport (TPE side is 15 minutes before and after the hour, at the end of the bus bays). There are occasional hotel shuttles to the high speed train station, or you can use the public bus for $1 (30NT) which stops at the front door. There are two office buildings next to the hotel and nothing within walking distance. Cute features include an electric window in the shower (no bath), and no-fog mirrors. I rates 2 phones on my scale of 1 to 5 phones.
Rates at this hotel are high, so it is mostly convenient to the airport. There is day rate that is 25% lower but you cannot stay overnight. It is a good hotel

  • Stayed August 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank FlyguyAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
253 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
4 of 5 bubbles Reviewed July 28, 2010

I stayed at Novotel Taipei airport for 2 nights
The hotel is isolated in the middle of the airport grounds, a 10 minute shuttle ride from the terminals.

The hotel and property look brand new. Decoration and amenties are super modern and high tech.

Front desk staff were very friendly. Unlike other reviewers, I did not encounter any language problems.

My room was excellent with many luxury appointments.
Features:
- Very confortable bed with premium linens
- Flat screen TV with (at least) 5 English channels
- Free WiFi
- Control panel to connect laptop to TV - suggest to bring a HDMI and/or VGA cable if you want to do this
- Very soundproof - massively heavy hallway door
- In room safe
- Kettle with tea
- Rain shower nozzle

The fitness facilities (including pools) was one of the best I've seen (very large and comprehensive)

The restaurant (main one) was a disappointment.
(I ate there for 2 breakfasts and 2 dinners)
Although you can order a-la-carte, the buffet is the main theme
During breakfast, there was often only 1 tray of fresh cut fruit and the salad bar was left to empty out....
During dinner, the choices were too limited to heavily sauced items.....again, many trays were very depleted, even at 8pm.

There is nothing around this hotel,,,,no chance to walk to any alternative eating options, so the restaruant quality is very important. This was the only negative about this hotel, so it should be easily corrected.

What I liked:
- The room ambience
- Water temp, pressure, room ventilation
- Sleep comfort and soundproofness
- Cleanliness

To Improve:
- Restaurant buffet quality and selection

Great hotel for an overnight stop or romatic getaway (especially if the restaurant is improved)

  • Stayed July 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank deathracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taichung, Taiwan
Level Contributor
161 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 bubbles Reviewed July 13, 2010

Room is great,but the front desk staff are terribly deprived of proper training in assisting elder customer. Even speaking the same language, I found it hard to understand their points. If you're looking for rooms near Taoyuan airport and better view to the airport, I'll recommend City Suites instead of this hotel.

  • Stayed July 2010
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
15 Thank Sapteo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maui, Hawaii, USA
Level Contributor
184 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed July 9, 2010

Amazing place to stay on a layover. Would stay there again with out a doubt. Worth paying extra to get the breakfast in AM. Also would reccomend having the hotel agent meet you at gate to show you where shuttle to hotel is . Hotel is very clean and modern, gym and pool facilites are first rate. Staff was very helpful and friendly.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HawaiianStyle808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed July 1, 2010

Good hotel to stay if you arrived late at the airport, and wanted a rest before hitting the town or for transit. The free shuttle bus is at the right hand side after airport exit, look for sign express buses boarding area/tour coaches boarding area.

Room is big and nice.
We ate at the 2nd floor chinese restaurant, food average, very big portion.
We booked the shuttle service to taoyuan train for the next day, but it was not recorded and we were missed out even after they said they would accomodate us. But their service is good as they called us a cab and send us immediately.

Overall, a good stay, no problem with room, just had some hiccup with staff communication. Will visit again if it's for rest after late flight.

  • Stayed June 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tRust_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Taipei Taoyuan International Airport

Property: Hotel Novotel Taipei Taoyuan International Airport
Address: No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan
Location: Taiwan > Taoyuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 136 Hotels in Taoyuan
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Novotel Taipei Taoyuan International Airport 5*
Number of rooms: 360
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