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“Excellent choice for Airport Transit”

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Hotel Novotel Taipei Taoyuan International Airport
Ranked #4 of 138 Hotels in Taoyuan
Boston, Massachusetts
Level Contributor
114 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Excellent choice for Airport Transit”
Reviewed March 29, 2014 via mobile

As the title indicates, if your interest is an airport transit hotel for an early-departure or late-arrival, then this is an outstanding place. Taipei airport is 45mins from downtown if that helps build the context for the location's value.

Location: almost at the airport following the 'Airport Hotel' exit on the airport access road, and a pleasant location within a nice green garden area.

Easy airport access via the hotel shuttle that takes 5 min tops. Trml 1, Bus Stop #1 and Trml 2. Stop #9 where the Novotel sign is there.

A cool location highlight is a 2 min walk through the garden to the free airport museum that has about 10 planes parked for viewing.

Lobby: outstandingly nice and open - actually better than most city hotels and with cool IMac terminals for use.

Service: very friendly lobby/room/bellman/restaurant etc staff!

Wifi: strong and free

Rooms: I had a king that was normal US sized. As others have also pointed out, the mattresses are a bit over firm. Nice table, couch etc and a cool bathroom (no bathtubs) with a dimmer window to the room/shower.

Definitely ask for a room with the airport view - the hotel is right between the 2 runways and you hear zero plane noise for the great views!

Food:

- Room service had plenty of choices with good sized & tasty dishes. The average cost was $8-12 so pretty decent even with the 10% surcharge.

BUT be careful on the drinks as the prices (while not excessive) are exactly twice the charges from the mini-bar. A domestic beer in the room svc menu was 200 NT$ and the same sized can in the room's minibar was 90 NT$. Not nice to rip off folks ordering from the menu :(

If the mgmt is reading this, I do hope they lower the costs in the menu than jacking up the mini bar prices :)

- Breakfast: I don't see what the other visitors are raving about. It's ok but nothing special. No egg station and a limited cold cuts, yoghurt or dessert selection. A fair amount of noodle choices and basic western grub and kind of skimpy fruit and juice choices.
Good coffee choices though.

By 9.30am some of the choices (bacon, eggs etc) were almost gone and were not replaced :(

Overall ok breakfast but definitely not great. If you get a decent room + included breakfast choice, go for it as the 'pay on eating' prices are high.

Stayed March 2014, traveled on business
Helpful?
Thank n s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 31, 2014
Dear Guest,

Thank you for sharing your experience at Novotel Taipei Taoyuan International Airport.
It's a pleasure to have a guest to share very detail comments on website.
We are fully aware your concern about the beverage price at minibar and room service menu. We are now working at minibar item change which will effect from May 2014 to avoide same confuse to happen in the future.
In the mean time, we are also changing the breakfast set up which will provide more choice for our guest.
At Novotel, we are strive to provide premier service to our guest, that why your comment is very important for us.
Thank you again for your comment, we are looking forward to serve you again in near future.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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tokyo
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 26, 2014

Hotel is near the airport, and has its own shuttle and staff to greet you at the airport. Room was super comfortable, staff very friendly. There was a nice sauna for after a long day of travel. Nice views from the window, very modern shower and bath.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 922traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 31, 2014
Google Translation
ご宿泊の皆様,

この度は、Novotel Taipei Taoyuan International Airport でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。

この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。
頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Novotel では、スタッフ一同、より一層の努力を重ねてまいります。

この度は、アンケートにご協力いただき、ありがとうございました。
またのご宿泊を心よりお待ち申し上げております。

ありがとうございました。

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 26, 2014

Very clean and comfortable hotel if you need to catch an early flight . Hotel provides free shuttle bus from as early as 5.30am. It is just a 5 mins ride to the Taoyuan airport. Breakfast buffet spread available from as early as 5.30am, although the food is mostly still cold. I was able to have a decent half hour breakfast before I caught the 6.00am shuttle bus to Terminal 2. Staff was very friendly and efficient. The Chinese restaurant serves good food with nice ambience at very reasonable prices. If you just need a place to relax and rest in between flights, this hotel is great. Bear in mind that there is nothing else to do in the surrounding areas. I will definitely stay in this hotel when I travel to Taipei again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SingaporeMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 31, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team, especially to our chinese restaurant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
77 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 25, 2014

I stayed here for 1 night in Feb waiting for flight to Hong Kong.
The hotel is situated in a very good location close to the airport.
Very good facilities throughout.
Restaurant had a good varied menu although a little pricey.
Rooms were good and with ample space. good views of the runway!
Very courteous staff and very helpful.
Breakfast was also good with an ample selection.

I would return to this hotel

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 31, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 23, 2014

We stayed at two different dates at this hotel and it was perfect. We got upgrade to 9th executive floor maybe because of our accor status but anyway it was great. Lounge overlooks aviation museum and food/drinks served there are delicious. Staff extremely polite and helpful. Free airport shuttle only 5 minutes ride to airport. Perfect sleep quality despite of vicinity to airport, no sounds at all.Comfortable beds, nice welcome fruit basket, stylish deco and this for a very fair price! In europe such hotel would cost three times the price they ask for here! Very very satisfied will come back and recommend it!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank multitravelcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 31, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback.

We are glad to know you did enjoy our premier lounge with a nice view. The aviation mesuem is going to move at end of March, and this place going to build airplant taxi way, it's will be perfect view to see airplants pass by. I am sure that will bring more values for our guests.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 23, 2014

We decide to choose to stay near the airport cos we had an early flight the next morning. We arrived at the hotel doorstep via the hotel shuttle from the airport. We were pleasantly surprised when we saw a big panda toy. The attached bathroom is fantastic, has a glass panel which can become transparent with a switch. The ladies at the reception were very helpful too.

Overall stay is great.

Room Tip: Internet connection was great, transport to and fro airport is convenient.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JennyLsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 31, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback.

I am glad to know you did enjoy the Panda which placed in the room, this Panda is means our spirit " Design for Natural Leaving", but its also for charity sale. You may want to contact with us if you like to have one in your house.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Framlingham, England, United Kingdom
Level Contributor
178 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed March 22, 2014 via mobile

Before I even got to my room I was guest at a working lunch of 9 courses. Taiwanese food now has it's own character and it is good. The room was minimalist but spacious and nice if a bit austere, and the bed comfortable. It is right at the airport, but is much better than a typical airport hotel. The public areas are very pleasant. I would readily stay there again.

Stayed September 2013, traveled on business
Helpful?
Thank Rupert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review, March 23, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Taipei Taoyuan International Airport

Property: Hotel Novotel Taipei Taoyuan International Airport
Address: No.1 Terminal South Road, Dayuan Town, Taoyuan 33758, Taiwan
Location: Taiwan > Taoyuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 138 Hotels in Taoyuan
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Novotel Taipei Taoyuan International Airport 5*
Number of rooms: 360
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