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“Pleasant service and facilities”

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Hotel Novotel Taipei Taoyuan International Airport
Ranked #3 of 150 Hotels in Taoyuan
Certificate of Excellence
Reviewed March 17, 2014 via mobile

Transit hotel with great gym, swimming pool and jaccuzi.

Excellent service provided by the hotel staffs. The staffs are more than helpful to move our luggages from our taxi to the hotel room once our taxi reached hotel.

They also provided free shuttle service to the airport until 130am. They sent us to the airport at 1am although it's only for our family.

Stayed: March 2014, traveled with family
Thank Theresia86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this reviewResponded March 18, 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback.

I am very happy to know our staffs did provide a comfortable stay to you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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703 - 709 of 1,815 reviews

Reviewed March 17, 2014

I reached taipei airport after midnight and booked hotel from agoda. I hired taxi from airport one hundred TWD to drop here in 5 minutes. Room very comfort and all what i need. There are free wifi in room.staffs at front desk very good speak English . Also free suttle bus to send me back to airport in the morning. I love it and i will come back!

  • Stayed: March 2014, traveled on business
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1  Thank anyamagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this reviewResponded March 18, 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

Close to the airport . (It's at the airport)
Friendly staff
Clean!!
Great gym - really good with pool and sauna , spa facilities .
Bar is ok . Happy hour 6- 8pm

Sadly lacking an observation deck bar. No bath in the room.

Nice rooms , new with the occasional surprise on arrival to your room ( furry criter)

Good breakfast and dinner.

Room Tip: Try for a view away from the china airlines building
See more room tips
  • Stayed: March 2014, traveled on business
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Thank tokyohu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this reviewResponded March 18, 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback, especially to know you did enjoy our fitness center facilities. I will share your comment with our teams, I am sure all fitness center staffs will be encouraged.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

The friendly staffs at lounge is the main impression on me.The only negative point is the small room without bathtub,but it's enough to layover for transfer.Not so many dishes for breakfast and dinner buffet.Overall,it's good because of hospitability.

  • Stayed: February 2014, traveled with family
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Thank smartelmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this reviewResponded March 17, 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport.
It is always a pleasure to receive positive feedback, especially to know you did enjoy our service in Premier Lounge. I will share your comment with our staffs, I am sure your comment will encourage them especially to the lounge staffs.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

Stayed here during a layover. Close to the airport, nice staff and good food. The city center is not very close (approx. 30 min drive) but staff was helpful and arranged a taxi. The free shuttle is also very convenient.

  • Stayed: July 2013, traveled on business
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Thank Georgi_Tsvetanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this reviewResponded March 17, 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
General Manager
Novotel Taipei Taoyuan International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

  • Stayed: March 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Dudung D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this reviewResponded March 13, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 12, 2014

This hotel is close to the airport terminal but directly connected. Novotel offer free shuttle like the are doing in other “airport hotel”. They also offer free shuttle between the hotel and the Taiyuan high speed rail station. The room was a of god size (double bed) and it was clean and comfortable with a modern touch. But by my standard the beds is to hard – the same you find in many Asian hotel. My room faced the airport but I could hardly hear the noise of airplanes. Dinner buffet at the Square restaurant was of good quality but a little boring without the extra touch. The breakfast was of good standard even for a westerner. The overall service vas good and the hotel was a great as a bas for a short business visit in Taipei.

  • Stayed: March 2014, traveled on business
    • Value
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Thank Cenneth U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this reviewResponded March 13, 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive customer feedback.

At Novotel, we strive to provide premier service, That's why your comment is very important for us. Now we are working on buffect menu upgrade, hopes we can bring some new surprise to our guests.
We are understand every guest has different perfer about the bed, and we did prepare some soft matress by guest request. Please do not hesitate to contact us before your next visit, we will place in the room in advance.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Eric Rimbeuf
Genernal Manager
Novotel Taipei Taoyuan International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Taipei Taoyuan International Airport

Address: No.1 Terminal South Road, Dayuan Town, Taoyuan 33758, Taiwan
Location: Taiwan > Taoyuan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 150 Hotels in Taoyuan
Price Range: $126 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Novotel Taipei Taoyuan International Airport 5*
Number of rooms: 360
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